My speed is sometimes great, and all too often terrible…read more When I have called to inquire during periods of poor service, the staff has been uniformly rude. I even had one rep tell me they wouldn't even trouble shoot with me if I was using a WiFi network versus wired. Really? What percentage of users are WiFi vs wired? Don't be ridiculous. As soon as I have a viable alternative I will kick Jag to the curb.

John McEnaney is so knowledgeable about the fiber optic product. I have learned so much and look…read moreforward to working with John. Thank you for making it all make sense.

I had been having phone problems for some time, and nobody could figure out what was wrong. I…read morebrought it in to Amber, and she worked very hard to figure out what was wrong. She was very persistent and figured out what was wrong and got my old phone to work again! Amber is very kind, helpful, and has a good sense of humor. She can also speak Spanish. She helped me get a new phone, my family plan, and my family new phones. Also better home internet as well. Amber is a great worker, and I'd recommend the Bridge Street location in Owatonna. Everyone is very kind and helpful. -Samuel C

From the owner: Wireless World is your one-stop shop for all your cell phone, internet, and telecommunications…read moreneeds. We offer a wide selection of the latest smartphones, tablets, and accessories, as well as reliable internet and phone service plans to keep you connected. Our knowledgeable staff is here to help you find the perfect solution for your communication needs. Visit us today and experience the Wireless World difference.

As a Spectrum customer, I was delighted when Consolidated fiber came to my neighborhood. Finally a…read moresynchronous data transmission system that could handle today's household and work-from-home needs. Then it started going sour... First: Fiber cable installation. Nobody told me I'd have fiber cable strewn around my yard for two months before a third-party contractor showed up and started digging. Without contacting me. But it went okay, and I had few/no other issues with the fiber system for the low-cost first year. Then prices went to normal, and my billing got messed up. I started receiving threatening cut-off letters two days after the payment had been pulled from bank. Never did receive any reason for that other than I needed to set my auto-payments for at least 10 days before the due date. They don't mention that anywhere, and no other company who I allow to automatically get paid has ever had similar issues. That's a pretty basic thing to fix, Consolidated. Forward to a warm summer day, thunderstorms roll through and power is cut. Three hours later, power is returned, but the internet service doesn't come back on. Five days later a tech finally comes by and replaces the fiber modem. No word about why the device needed replacing after the power outage, but it did. Forward to vacation time. I decided I don't need my internet or wifi turned on while there's nobody home for ten days, so I turn all the equipment off (power buttons on the back to off, and then unplug them.) Return from vacation, start up the equipment one piece at a time with no success. It's a long wait on hold to be told it would be 3-5 days before I have the same fiber modem replaced again, this time by a third-party contractor. He mentioned that he spends most of his days replacing those fiber modems, because their firmware can't take a power cycling. You'd think that they would use equipment that can sustain being powered down. That's also a pretty basic thing to fix, Consolidated. Forward to recently, when I discover that Consolidated will happily over-charge you for their service, when their advertised regular rate (been a customer for over a year) is $10/month less than what I've been paying. Their rate may have dropped, but they damn sure didn't tell existing customers. If it were the other way, I guarantee they'd be making customers aware of a rate hike. So after waiting on hold for almost two hours (the first hour a guy from a call-center in India answered, said my phone number was incorrect, and hung up on me.) After another hour on hold, I finally got a person who was helpful, and even called back twice over the next couple days to ensure that my desire to change from Consolidated to their fiber subsidiary Fidium was on track. Very nice! Today, my Fidium install appointment was a window from 1pm-3pm. I gave up my entire Monday afternoon to be available. At about 3:45pm (45 minutes AFTER my window closed) I got a call from Consolidated Customer Service saying the tech was in town, and headed my way. At 5:15pm I still hadn't seen anyone, and called to re-schedule. Now I have to wait another week to give up another Monday afternoon for the HOPE that the Fidium tech will show up on time. Suddenly TMobile or Verizon home hot-spot solutions are looking pretty freaking good. Until Spectrum gets their service to be fully synchronous, I won't be using them. And with Consolidated/Fidium customer service continuing to be woefully inadequate, I can't say how long I'll stay with them. When the fiber works, it works great. But the mayhem dealing with CCI is seriously off-putting.

If I could put a zero I would Too much money a month for…read morecrappy service rude people, don't use hdtv it just blanks out your tv. Internet was terrible and full days with no service And noooo restitution. Don't do it.

Busy place, there's a kiosk to sign in. We were just trying to drop off a package to return but it…read morestill took longer than expected. The guy there didn't want to help us and went to the back but the lady was friendly so it made up for it.

I've had several internet/cable providers over the past 25 years and Spectrum is BY FAR THE WORST!…read more The internet is horribly slow and they do not have fiber optics. I work from home and lost out on plenty of money due to the unreliable speed. When I cancelled my internet service the customer service rep said he could save me some money on my cable in order to keep my business. I agreed to this assuming it was their tactic to keeping business, but he did not mention that he would be removing my sports packages in order to do so. Total bait and switch approach and completely unethical! I've always paid for the highest level cable package with full channels, and I was essentially lied to considering he simply didn't feel the need to bring up he would be removing channels in order for me to save money. Trust me, you're better off using Comcast, Dish, HBCI, or any other provider you can find. It will be well worth it not having to deal with the headaches of slow internet and poor overall service!