garbage service and customer service. Service goes in and out. Some things connect. Some dontread more

I had discernity for 2 years. I didn't have a lot of issues. The only issue I had was that one of…read moremy older televisions would lose internet connection. Discernity has upgraded they now have a customer portal and app.

Its not often you find a company this bad. We contracted for Direct TV and internet at Sams club…read more You would get a 450 dollar Sams card, and both services for 100 per month for a 24 month contract. This seemed to be a great price. You were supposed to pay about 50 for installation for direct tv and They were to install it within a week. When the Direct TV installer showed you had to pay him 100 in cash for installing a pole for the antenna in the yard. The AT&T installer never showed and never called to advise they were not showing. They (AT&T) didn't show the second time and didn't show the third time and never called. Even though it was a great price I had to cancel the service because they could not or would not deliver the services. I was out time off from work for three days plus the deposits with no reason for this behavior. They were not even polite. Nick Thompson

Horrible - DirecTV technician told my next door neighbors that only place he could be the ugly dish…read morewas on my property line with neighbors (there are many other places the dish could have been placed in my neighbor's yard or roof). This dish has ruined my landscaping and lowered the value of my home. I can't believe DirecTV would be so inconsiderate.

Well I haven't heard as many lies since I bought a used car. After 4mos of lies by one assistant…read morethere they finally got smart and let her go. So I kept the internet service the only good thing they have. Got tv service elsewhere. Buyer beware.

Our TV service cuts off regularly. Four handheld devices, two boxes, and many calls to service -…read moreSpectrum is the worst. Even their techs admit the system is not good.

I had been with DirecTV for 7 years and hated having to hassle with them every year to lower my…read morebill to a price I was willing to pay. It was the same thing every year, call them up and tell them that my bill was too high and then they would enact some discounts that would save me about $30 a month but were only good for a year. So the next year I'd have to call them up and do it all over again. Well last November when I called to complain about my bill they refused to lower the rate. I guess that now they're a part of AT&T they are unwilling to negotiate on price. So I decided to try switching to DISH. BIG MISTAKE!!!!! DISH suckers you in with their low initial rate but then once you add in extra packages to get what you want it ends up costing MUCH more. I believe their current introductory package starts off at $39. Sounds pretty good right? But wait, you want local channels? Well that's not included. You have to pay an extra $10 a month for that. Who the hell doesn't want local channels?!?! You want a DVR? That's extra also. You have 2 TV's? Yep there's an extra charge for that too. So my monthly bill ended up being $70 a month. That's quite a jump from $39 but still better than I was getting with DirecTV so I decided to go for it. The phone operator told me about the 2 year contract and I told him, "Hey wait a minute. I'm not signing up for 2 years when I haven't even tried your service out yet." I forget what he told me exactly but he definitely gave me the impression that I could cancel if I didn't like the service. When the DISH installer came out to set up my equipment I also asked him about a trial period and he told me I had 30 days to cancel. So everything was going OK until the day of the Super Bowl. We missed the end of the game so I tried to find highlights on ESPN only to find out the package I had did not include ESPN!!!! I called up DISH and was told, "If you want sports channels, that's an extra $10 a month." Gimme a break. What a scam! So now I'd have to pay $80 a month for pretty much basic cable. No pay channels like HBO. I just wanted the standard stuff like Food Network, HGTV, ESPN. So the next higher package was $84 a month and included ESPN but took away DIY and Cooking Channel!!!!! How frickin lame!!! So now I wasn't saving money over DirecTV anymore and decided to cancel the service. I had DISH send out the installer to remove their DISH and take their boxes back. To top it all off now they're trying to charge me a $500 early termination fee even though 2 people at their company told me their was a trial period!! I have filed a complaint with the Denver Better Business Buereau and I will be taking DISH to small claims court if they refuse the waive the fee. Stay far away from this company people. Their channel packages are completely predatory and set up so that the only way you can get the channels you want is to pay for the expensive plans.

More shopping channels than anything else on basic. Upgraded to sports package and still not…read moregetting the games we want to watch. Had a technician scheduled today for 12-5 pm. Received an email that he/she wouldn't arrive until 8:30-9:15 PM. Who does that?!? He wouldn't even be able to see what needed done outside. Called Dish several times AND used the app chat. No one can give me an explanation. I asked for a bill credit since the tech never showed by 5 pm. Of course I was denied.

Dude tells me setting up a new att account and porting my number was too much trouble. Not…read morekidding. Said to leave then call att and come back later once I set up an account myself with no phone. Yeah I won't be back.

If you need to go to an AT&T store do not go to this one. The young man that helped us spent more…read moretime looking up at customers that came in and watching and listening to what the other sales person was doing that we never got his full attention. We found out later that we got the wrong plan for my new phone and now we will have to spend hours on the phone with AT&T corporate trying to straighten everything out.

Thank you to Media House for installing my TV in such a short notice. Truly a professional…read morebusiness. We were met with friendly care and professional work. I would recommend this business to hang you Tv's and more!! Thank you

From the owner: Trusted Home & Business Technology Services Since 2007…read more Need a TV mounted with no wires showing, better Wi-Fi coverage, or help setting up a home theater or security camera system? Media House Telecommunications has been helping homeowners and businesses in the Louisville and Kentuckiana area since 2007. With years of hands-on experience, we provide reliable technology installation and troubleshooting, making sure your systems work the way they should—clean, organized, and easy to use. Our services include: • TV Mounting & Wire Concealment • Home Theater Installation • Wi-Fi & Networking Solutions • Data & Voice Cabling • Security Camera Systems (NVR / DVR) • Whole-Home Audio Systems • Phone Systems & Telecommunications • Internet & Phone Service Setup • Technology Troubleshooting At Media House Telecommunications, we believe in doing honest work and treating customers like neighbors. Whether it’s a small job or a full installation, we focus on quality workmanship and making the process simple and stress-free. If you’re in the Louisville or Kentuckiana area and need help with home or business technology, we’d be happy to help. 502-930-6172 Office 502-965-6723 Cell Website : www.mediahousetelecommunications.com

I had requested a wifi extender when I signed up for my internet service through at&t in oct of…read more2024. When the tech came to do the install he said the extender was not necessary. Great I thought, way to save me some money. But I just noticed that they have been charging me this whole time. Now that's 10 dollars a month for 15months so that's 150 bucks. Now I know i should have been more diligent with looking at my bills, but when I brought it to at&ts attention all they did was stop the service, tell me I'm probably gonna get charged for not returning a piece of equipment that I never had and give me a 30 dollar credit on my account. I asked if they could at least guarantee I won't get charged and they said no, but when it happens I could contact them again and they could investigate the matter further. 0 star customer service.

If possible I would rate a minus 5 stars. On 06/12/25 I…read morespoke with Mikala and told her I wished to cancel my internet service, the account was paid through 06/27/25. She advised I call back on or before 06/25/25 to cancel and the account would be closed and I would have a zero balance. I contacted AT&T on 06/20/25 and spoke with Evon, told her I was cancelling my service. She directed me to return the equipment to a UPS store and I would have a balance due through 07/03/25 of approx. $71.00. I explained what I had previously been told and she brushed me off. The equipment was returned on 06/20/25. I received a bill in the amount of $70.10 on 07/15/25. This is the second time I have been lied to and misled by AT&T representatives. What reputable company charges you for service on a closed account?? Do not use AT&T for any of their services.

This is mainly a review of their install contractors. They suck. I was told I was serviceable and…read morethey show up saying I'm too far from the junction box, by 50 feet. Three days later a different contracting company shows up and installs everything without a problem. Neither contractor brought the equipment I asked for and I had to have 3 more visits to finally get set up. The Insight customer service is ok, but the phone tech support is lacking when it came to troubleshooting why I wasn't receiving certain channels on my TIVO. It ended up being their fault but it took a week for them to find the error, and another home visit.

I live in a (marketed as) upscale loft apartment in the downtown area. For Louisville, I pay an…read moreinordinately high amount for rent - comparatively the same amount I paid in Los Angeles. For several weeks my management company had their hands tied while my internet service was up and down. I really wish Time Warner or some good (high-speed) service provider would buy these goof-balls out.

The store personnel cannot do anything for you, but it is not their fault(?). According to what…read morethey said, Verizon took all their power away, therefore making them useless. DO NOT USE VERIZON. STAY AWAY!!!

This store is terrible. They convinced us to switch accounts to a business account assuring us it…read morewould be cheaper, and it ended up cancelling all previous promotions we had on our accounts resulting in us paying hundreds of dollars for the cost of devices. Verizon as a whole locks you in by getting you to sign 36-56 month long contracts but this store's employees are not good. They are untruthful and we will not be going back.