Do not trust what the reps tell you over the phone. I was with Spectrum for over 10 years. The moment I decided to leave them all of a sudden amazing pricing was available...that is the general practice of big businesses these days. My gripe is the rep I spoke to assured me they would cancel my service before the next billing cycle, well they didn't by 2 days. After speaking with someone on their "leadership" team about not billing me in full $75 for 2 days (when I had already stopped using 4 days prior), it was clear this person had no interest in keeping a positive view of the company and was just waiting for the phone call to end. Spectrum is does not reward loyalty. You guys will get your $75 and I will never get another service from you and will warn as many people as I can to stay away from you guys. But hey, you got paid so its all good. read more

A young man working T Spectrum corrected my problem. I was disappointed that the sign in pad was not clear so I had to wait u til I was helped without s registered signin. read more

I've been a customer for about 35 years it was time warmer they got so bad when there's outages they can call you and let you know there's gonna be out he's over the weekend. Just like the water company does but they don't choose so they're $1 billion company that charges before you receive their services, I think everybody should quit spectrum right now go to streaming!! Staring at the blank TV no Internet no phone service Eight hours of working on the line they can't give me a time when it's going to come read more

5 Stars for the Spectrum Mobile Tech Gavin! We had issues, unresolved with our internet completely disappearing. Had done phone tech support, didn't work then internet suddenly worked hours later. But dropped again for hours. Tech support got sent to our place. Gavin really showed outstanding professionalism, a great attitude, and he was respectful, diligent and targeted the problem within a half hour! Another ten minutes and we had a new modem and our internet was up and running again! Gavin is a highly personable outstanding member of your Spectrum Team! You rock! Thanks so much for your talk story and your patience fixing our Internet connection! Hope Your bosses recognize your hard work and your excellent work ethic! Thanks so much again Spectrum and specifically Gavin! read more

Spectrum - Television Service Providers Near Me - Lihue, Hawaii

Spectrum unlimited sucks. You can get Straight Talk unlimited usage only cost $47.00 with tax included... And no contract either, unlike Verizon, At&t, etc. all range $100.00 and up, plus you have to sign a contract. "GO STRAIGHT TALK ALL UNLIMITED USAGE & NO CONTRACT!" I rate Spectrum 1 outta 10... read more

You would think that with lots of people at home because of covid-19 in quarantine that this company would be ensuring good service. Intermittent internet ever since they started in Hawaii, we need them gone read more

Global statement: Cable service for HDTV & internet anywhere on Kauai is terrible compared to the mainland. I visit Kauai 2X per year. I trade into a different time share location every visit. Every place has piss poor standard definition only TV signal. Sometimes my best TV resolution is 480p. Time warp: What year is it on Kauai, 1997? The Oceanic channel guide never resembles where the actual channels are located. Internet speed everywhere is dismally slow when it works at all. I've never found a download speed greater than 1meg. In Nor Cal where I live with 2nd tier cable internet service, my speed is 30 meg. Maybe Oceanic is trying to get everyone to hang up their devices in frustration and just go native to the beach, electronics free. read more

Really??? You guys decide to change your service during a hurricane and flash flood warning! Great job being a douche. This is why people are getting away from the "mainstream" media providers. Now I'm looking at other ways to not paying corporate idiots like Spectrum(yeah, Spectrum) Do you think the paying customer is going to stay with you? If I pay $1000+ per year and you treat me like this, do you deserve my money? If your automated phone call doesn't give a real person an ability to respond appropriately? Can you tell if I'm upset or placating for the hard working employee? If my IAOI keeps flashing and I just finished a 80 hour week of work and just want to decompress, is there a real person to give me credit for being a 15year customer? Start thinking, stop being greedy. You little shits read more

If I could give Spectrum -5 stars, yes not just 0 stars, I would. 1. I called them in mid-March to get Internet (& voice since it's cheaper) installed. 2. They called me back & asked me to call them back on their voice message. Never said why. 3. Called them back & they said they didn't know why I got called & that everything was set for my internet install on 4/18. 4. On 4/18, I call to see if someone is coming out to do my install, they didn't. Even. Have. A. Record. Of. My. F-ing account. You're. Kidding. Me. Right?! 5. Instead of having someone come out, I go to pick up a self-install Kit. Fine. 6. Internet works 10% of the time and doesn't work 90% of the time. I. Absolutely. Hate. Spectrum. And wish that I didn't have to get service through them. read more

Words to describe Internet service with spectrum: intermittent, slow, often nonexistent, offers same reliability as internet service in a developing nation. Just expect to not ever have consistent Internet service with this company. I can't believe I pay for this, especially because I pay for high-speed's and I can barely stream Netflix. And I don't think they really do care that their service is below subpar. read more

Really? Spectrum charges you 10.00$ to hook up their cable equipment to your tv. Spent over an hour on the phone trying to figure it out most of the time on hold. Would have bagged them but in Kekaha where I live you have only one choice for cable. OR Pay them 50.00 to have their tech folks come to your house and hook up THEIR equipment. What a rip, no choices and you pay them. I'm 77 so you can imagine the frustration I went thru and honestly I don't have the extra 50$ for them doing it for me. Thats right they have the nerve to charge me to do their work. read more

The customer service at the billing phone number is the worst. They don't care about their customers at all. I pay my bill online every month 2 weeks early to a credit card and their IT department is so incompetent that they send the wrong info to the credit card company and then blame me for them not getting paid. They just want me to keep on spending my time and keep making the same payment again and again because they are incompetent with their billing. When I find another service I will be gone!!!!!! I refuse to be treated by a company that acts like a dictatorship. The government should not allow companies like this to be a monopoly. Better Business Bureau complaint is next. Time to check with Hawaiian Tel, Satellite companies and any other service!!!! Consumers have the power to put these companies out of business by not patronizing them. I feel sorry for all the hard working employees they have (i.e. cable installers, local office etc.) that are are on a sinking ship unless upper management changes their attitude. read more

Who runs this company? We bought their tv service in December for our home in Kalaheo. They did NOT bill us correctly. They did NOT communicate with us by email or phone. We arrive to our Kalaheo home yesterday and the service has been disconnected for lack of payment. They were sending the bill to the wrong address. I gave them my cc to pay for back months as well as April. I asked that they waive the reconnect fee since they had a SERVICE FAILURE in their customer service department. No they can't so it but they are sorry. So I ask her to read back my billing address that I just gave her to insure this doesn't happen again. "I'm sorry mam I can not because that would be a security breach". So I ask well. Am you pls email me the info because I'm worried. "Yes man, what is your email address". I gave it to her and asked her to repeat it back. "Sorry I cannot.......blah blah". So unbelievable. Well it's the next day and I haven't read an email. They told me to call for an appt for the Svc man to come out and reconnect. She gave me the same number to call that I just called. I called today and they. Ant make an appt til 24 hrs for the payment to go through. I tell her that doesn't it take two days for the two to come out. "Yes mam but we cannot make your appt til 530pm today." But aren't you close then. "YES MAM". *********** O M G !!!!!!! ******* read more

If I could give 0 stars I would. On October 28th, 2019 there was an island wide outage here on Kauai. It lasted for over 20 hours and many businesses were affected and some were forced to close. Spectrum didn't let anyone know what was going on and there customer service was horrible. I chatted with them via online chat using my LTE on my phone since that day as well as on November 2nd when it happened again. They claimed there was no outage therefore I'd get no credit. After some back and forth I did receive an $8 credit. My main concern is they aren't customer oriented and should've kept us updated about it. read more

Spectrum - Apparently while contacting them again on the 2nd of November. They said there were no interruptions for the last 15 days. - Television Service Providers Near Me - Lihue, Hawaii

Been here at Princeville going on two weeks, internet blinks on and off every few minutes literally hundreds of times a day....

I love paying for a service that craps out at least once a week. I would ditch the service if anything else was in the heights. An then when you call to complain they treat you like you did something wrong. Wifi drops every night bout 1030 What great service! read more

Yeah so late November I called Spectrum Kauai to come and take care of my Grandpa's house. He has no cable or internet. It is now January 20th and my Grandpa still has no cable or internet. Spectrum has been giving me and my family unlimited excuses and not showing up at scheduled times and ultimately have done nothing but provide disappointment. This from a company that prides itself on service and spends so much on advertising and getting new customers. This is the first of many reviews that will be coming from the rest of Grandpa's kin. read more

over charged my INTERNET ONLY bill by over $125!!!! WHAT?! And on top of that, I called to report the problem, and they REFUSED to fix the problem. They say that I will have extended time to pay. WHAT?! Thats money I should NOT have to pay in the first place. Insane. I'v never been so disrespected and pissed off about a business experience in my LIFE. PILAU PILAU PILAU!!!!!! read more

Customer service is horrible. Stopped in to get internet service for my condo.the condo group already has time warner for their TV. The person at the desk said that with the condo already getting service that I would get a great price, $29.99 a month. I agreed to have it installed. After installation the installer asked me to sign his tablet for work completed. I signed a blank page. The bill arrived. $45.00. I called and talked to a twit. She only could say is that I signed for it. I did not. Needless to say, I am returning the modem. read more

Service sucks and internet sucks. I can't even stream netflix with out it having to stop every 15 seconds.

The customer service more than makes up for some of the disappointing programming issues that we all have with Cable. In the age of telemetry and for those of you that are younger we can use the word wireless and for those of you who are even younger we can use the word streaming, Cable seems a little antiquated these days. The landline companies with their DSL and ADSL have a hard time competing with Cable in bandwidth. But on the horizon is microwave, Yep your cell phone especially if you have LTE. Once they start competing with Cable and Land line companies video will start to greatly improve. To bad satellite is so slow with bandwidth issues. read more

I dont like TW either The Customer Service people act indifferent and they are trying to get every dallor they can from you its horrible. read more

we needed a boost in our internet speed at home and i came in to oceanic to see if i could get a different modem for faster speed. thomas helped me out and let me know to bring in my old modem and they'd trade it out with a new modem that can accommodate the faster speed i was looking for. so simple and easy, great customer service. i just had to bring in my old one, go home and plug in the new one. now i can watch streaming on so many devices without it buffering! yay! read more

Done with Spectrum. Lived in my house 4 years now and they cant get my internet or tv working properly. Constantly loosing signal, rare when I can get On Demand. Static across screen at times. Customer service is useless. Offered me a $20 credit for all my headaches.LOL Hello Hawaiian Telecom and internet based TV... read more

I've had to get 3 different cable boxes now so i would say there service isn't the best but it's the only choice I really have living on kauai. With dish the connection isn't the best cause it rains a lot. There's 1 worker who is very nice and all the others aren't very nice or welcoming at all. read more

Time warner cable has probably the sh*tiest internet connection on kauai for example some days the Internet will not work for 2 days straight even though it's paid for. Why should I pay for something am not receiving. However TV connection is fine but Internet speeds are horrible read more