FRAUD. This place is a bait and switch rip off. The pinnacle of desperate businesses who will find a way to add a dollar value to anything including stepping foot in their business .
They are listed as an UPS access point BUT - NOWHERE -
NOWHERE do they tell you that they charge a $10 day-robbery rip off fee to hand the package to you. If it's an UPS access point and if UPS has included all the fees - then the very fact that this place charges an extra fee with NO written policy ( caught on video by my friend) is an OPEN fraud. The very fact that they think they can run a business like this clearly tells you what is in the mind of the owner who runs this place. It's a shake down. Now if they are under the imagination that somehow they will succeed with this strategy- that is where their short sightedness will fail. With social media in a capitalist country - poor customer service and deceptive business practices will quickly unravel a business. The fact that you charge $10 for a package that was already delivered to you : AN UPS ACESS POINT - and the fact that you tell that YOU DONT WANT TO BE AN UPS ACESS POINT BUT UPS FORCED YOU ( a total open lie that's also recorded by a third party) is EPIC! Go the the UPS store in Kapa'a instead . And to top it off they have some guy who is not at the front desk sitting there as a customer but who is acting as their mouth piece - guy has a rotten smell emanating from him and has poor hygiene , but giving unsolicited advise to customers. Not sure if this homeless guy is using this place as his day shelter from the rain. This further adds to the shadiness of this place .
" Women owned and operated " - HAHA - as if that's supposed to attract customers when you rip them off !!! - let this horrible business and tactic not be an insult to the millions of other successful women who have opened and operated successful honest businesses ! This place has a homeless man acting as their mouth piece and usherer! read more