Took 2 months and speaking to 15 agents to try to disconnect services i asked to be disconnected…read morewhen I asked for the return label. Continued to charge me and I spent several hours on the phone trying to resolve the issues

Definitely 0 star company. I was promised to get a discount on my mobile and internet service. I…read morenever get the discount. Spent hours and hours for a refund and never received it either. Every time they promised that a refund has been approved and nothing was sent out. Web chat kept transferred me to random agent even after my request to speak with their supervisor, just as bad as the phone service.

The service I requested was performed flawlessly, by the techspert Mikey P (Mike Perez). He was so…read moregreat, despite the curveballs I threw at him!! And the price hardly fluctuated. Great value

This internet SUCKS! Trying to watch the NCAA tournament and the internet keeps going out!read more

I live in another state from my elderly dad and I like to stay connected with him and provide him…read morewith phone service. I switched us to Xfinity and only ran into problems trying to set up my dad's phone. He went in to this store to get set up and they turned him away because he did not know how to follow the link I provided him to make him an authorized user. They would not help him. So I set up him and a friend as authorized users and he went to the Xfinity store the next day to get set up with a SIM card. They turned him away again! Then why did I set him up as a manager on the account in the first place??? Why all the hoops to jump through just to be turned away? Just a complete waist of time. Now, instead of helping him install a SIM card on his phone, I have to mail him one and a friend is going to have to install the SIM card themselves. They should hire helpful customer service agents who can help the elderly. There is no phone number to call and speak with someone at the store, just a 1-800 number, so there is no way to speak with anyone on the phone.

After about a hour on the phone with their chat I decided to go to the store I had to wait quite a…read morewhile waiting to talk to someone it was a young man and his pants were below his but not very good impression. I wanted to change my plan and he told me I had to cancel the plan I have with them and call a phone number to set it up so I cancel my plan. When I got home and called the number he gave me the lady told me that I can't sign up for the plan I had to be a none customer for 90 days to sign up for another plan. So now I have NO INTERNET l guess I have 90 days to shop around for internet. Xfinity needs to train there employees better and get a dress code.

constant outages since a power failure last summer 25'. This node is poorly maintained. I can get…read moremore speed with ATT wireless for the same money.

The manager prevented this from being a 1 star. Instead of saying my name correctly, she decided…read moreshe would call me what was easier for her. Not helpful at all. A year and half and you didn't know anything. Will never visit this store again. Unprofessional service.

Just had someone replace our box, upgrade our service, and he was amazing. Clear, focused,…read moreengaging, and a totally warm and wonderful person. They talk about a breath of fresh air--he was a gust. He made my day start with energy and good humor and the sense that the world is a good place. Exactly what I needed without being aware of it. His name is Ryan and you would be lucky to have him work of your cable--his energy is high without being over-the-top.

This is a review of a recent "service assistance" at the S. Cedar Xfinity store in Lansing,…read moreMichigan. I actually met with the manager of the store, Sebastian. Who slouched in chair, chewed gum, did not give me eye contact or appear to be friendly. Beware when you go in to have specific questions prepared. Look out for omissions on their recommendations. For example, I was told he could lower my internet course with a deal but part of the deal was a Samsung tablet. I said I didn't need it. Sebastian said it was part of the deal so I said ok. Sebastian didn't mention that by taking he tablet I would be paying $140 over three years. I went back to return it and it took them over half an hour just to accept it back after they ask for SS # and photographed my drivers license. Be sure you ask the "helper" to explain your service and the costs of each item before you accept it. Also the terms they use for different services are ambiguous. Be sure to ask about what for example "video" means. Good Luck

I was promised the dismissal of my overcharges in the amount of 60 and 80 dollars (two billing…read morecycles) in exchange for a plan upgrade to unlimited to avoid overages in the future. I have screenshots and video recording of the live agent chat with Vijay (as you're not able to speak with live representatives). I have spent countless hours, over 6, cried and experienced immense frustration due to follow-up regarding this as my modem for my new plan was delivered but my bill did not reflect what was promised. When following up, a chat agent purposely disconnected the chat because they didn't care to speak to me. The next one kept repeating things that wasn't the concern at the time such as what I currently owe on my bill, how I can make a payment, etc to cause frustration and confusion to avoid reaching a solution regarding the matter. I have where it was repeated 5 times, before and after, the signed change in plan where it is promised my overcharges would be dismissed. They acknowledge this was said, stated they'd contact Vijay but that they can't uphold the agreement but would like to help me set up my new equipment for my plan. They acknowledged the distress this situation had caused me, how I was a valued customer of over 7+ years but that they could only offer me a 60 dollar remediation and asked me to agree. Due to numerous statements stating plural "overcharges" and confirmation of 60 and 80 dollars in total, I refused to agree to such an agreement. They directed me to call: 1-888-565-4329 to discuss things further as they only had so much they could within their limits. After calling and being redirected to over 4 different people at this number at 11p at night, they told me all they would be doing is the ticket#: ECM0018044776 and to call back in a few hours to see if they'd move forward with forgiving the other 80 dollar charge. They purposely told me they'd forgive the overcharges to secure the upsale of their products under false pretenses. I have reported this to the BBB. Blatantly fraudulent.

Xfinity is as in the past, difficult if not impossible to get help. Long hold times, poor reaction…read moreto maintaining and customer retention. I wanted badly to stay with them after three years, but they would not lower to match Frontier rates that are new to our area. I cancelled and went with Frontier

I have been on the phone with a supervisor, Earl- in the Philippines, regarding my bill. It seems…read moreeven though you have a contract, they can raise your monthly bill at their whim. Even though I had a 2 year contract last September. Being retired and losing health benefits, I called to lower my cable bill last Sept.. My cost was to be $84.99 period. The next bill was $90.00, then $114 for a few months, then $119. I was on vacation from Dec. to April. Once home my first bill was over $200. I did contact Comcast and told my new bill would be $129.09. Then I was just told it would be $119.99 or $119.95. Then I was told that I added a Latino Sports Package @ $6.99 and their modem went up $1.00. This was added to my contract, "Because they can do that". I believe the FCC should investigate Comcast or get Americans hired and involved when dealing with a customer. MAGA Sincerely, Bill Robitaille ray.robitaille@yahoo.com

I would give ZERO stars if I could. I've been a Cable TV…read moreCustomer here in Jackson, MI since 1975. My bill for ALL three services is $194.90 The service is ridiculous. I can't get WiFi for my cell phone in the house UNLESS I am sitting right next to the router. As soon as Black Friday (possibly before if I find a good deal on a Smart TV, Comcast is history. I am currently looking at possibly YouTube TV and another internet provider. I am sick and tired of dealing with outsourced phone agents from India or where ever the H*LL they are. POTUS Trump's campaign policies were to keep businesses in the USA. The only businesses he was interested in trying to keep here were the ones that greased his palms to do so. I am a senior Citizen living on a smaller income and to have that amount of money per month taken out of my monthly check is ridiculous. Bub-Bye Comcast......FOREVER!!!

You know it's bad when you frequent this site. Then you get to the site and there's no way to sign…read moreup for alerts to know when the estimated restoration time is or when it has been restored. Ancient.

I signed up for Spectrum TV so I could watch the Detroit Tigers baseball games because there is…read moreabsolutely nothing else on cable that I give a damn about. But, I can't watch the Tiger game today because you have to be a member of Peacock to watch that game with an extra expense and the other day I couldn't watch a game because the only channel it was on was Apple TV which also requires an additional expense. This is bullshit and I will be canceling this goddamn cable TV once again.

I'm absolutely disgusted by the lack of signal and service I have on my iPhone. I don't pay $100s…read moreof dollars a month for mediocre service. Verizon you're number 1 on my shit list right now as my stress grows and grows as the night goes on and I am without cell service. Especially due to the fact my finals week is approaching and I can not complete any work thanks to this stupid companies cheap towers and pathetic tech. You guys should be removed completely as a service provider. it's embarrassing saying I'm apart of your services because there is such a lacking of them.

Great customer service by Michael Richard's. He helped me with a trade in of a phone and then…read moreassisted me in pairing my phone with my car. He did all this with a calm courteous attitude and a smile on his face. Thank you Michael. When I got my request for a review of my visit. It said my techs name was Christian. So regardless if your name was michael or Christian. You gave great customer service and I thank you

No longer work with them for our cellular service but when we did, we were pleased with them!read more

horrible customer service and long wait. completely unwilling to resolve a issue with a failed mifi…read moredevice. I left there after 1.5 hours, called T-Mobile customer service and to my surprise the situation was resolved within 30 minutes. I will never go back there!