" Spectrum," I call them speculum, sucks in my area. The service constantly pixelates, goes black,…read moreor loses service altogether. I HATE this outfit and do NOT understand how this slip-shod organization is able to hold a monopoly in Portage, Michigan.

Let me join the chorus! Charter Spectrum service sucks big time…read more Long suffering customer here. To other sufferers I offer this advice: BREAK UP WITH CS NOW! You are locked in an abusive relationship. They don't really love or respect you. The hours you spend on the phone with them will never be recovered. You have invested much time in trying to avoid a breakup but the abuse never stopped. There is a new fiberoptic cable company called Metronet doing new installs in Portage. Our new service began yesterday and we wished we had been able to breakup with CS years ago. Do not believe them when they say they will die without you. YOU are more likely die while caught up in their bad service calls. All our entertainment is streaming now and we are happy again.

Customer Service sent me to another dept that had no one to take my call. Called back and was hung…read moreup on. Called back and went directly to a recording to leave a message. Can't set up new cards for my business. Have to wait days for service tech.

Very satisfied with their service. Adam Ford was at my house today and he showed me how to use my…read moresystem and even figured out an unrelated beep I had in my garage. Top service

A few years ago I purchased a SONOS system from Kazoo Audio and we love it. In July 2025 we also…read morepurchased a record player and amp/speakers to add to our system. We received excellent service and advise on our system and are excited to get this put in next week. Kazoo Audio offers great products that you just can't find at the big box stores. And the stuff that is the same as the box stores is priced comparably or better! So I love shopping locally when it adds value and doesn't add a lot of cost.

I hadn't purchased a stereo system in over 30 years. KA came highly recommended so I gave them a…read moretry. Hooked up with Elijah. Made it clear that I knew nothing about today's technology and that my objective was to make my neighbors house vibrate. A blank slate. Gave him a chance to write on it. And boy did he. The whole process was educational. He answered every question. Literally took me on a tour of all that he felt applied to my needs. First he gave me perspective. Listening to a $30k pair of speakers. LOL. Ended up with pair of Vandersteen Bookshelf speakers, custom made in maple. A Marantz amp, speaker stands, all the cables. After a couple weeks, Elijah delivered the system, set it up for me. From the time I first walked into his store until it was installed, totally seamless experience. Thank you Elijah. Outstanding job.

Honestly I've had all the major carriers and I always go back to T-Mobile cause of the customer…read moreservice. Everyone's always nice and even though sometimes it can take a bit to answer a question.

Great customer service! They know their products and services well so they can best match you with…read morewhat you need/want. Extremely knowledgable and honest. They will go above and beyond to help you out.

this Started 8/2024: Verizon and this Plainwell store is the home of the classic "bait and switch"…read more I'm a 21 year client of Verizon and got screwed with my last phone up-grade. Justin S. at the Plainwell store said "$160 with your trade in and no changes to your plan". Not the case at all. 1st few months my bill went up $99. I would call or text Justin about the billing error and he would say "oh VZ just hasn't caught up with your new trade in promotion, I'll issued a credit". He did issued a credit but it wasn't the correct amount. this happened every month until Jason stopped responding. I reached out to Verizon corporate office and got no where except when a 3rd party customer service rep (that spoke very little English) called me to tell me she she would take care of everything but never did anything. I asked for several months for my signed agreement and didn't it until the 5th letter I wrote. here's a shocker, I was not my signature on the agreement. I write Verizon a dispute letter every monthly billing because its incorrect every month. I even wrote directly to Amanda at The Wireless Zone main office and didn't get any response. I recently traveled to Ireland, Spain, and France and got screwed on the VZ international $12.00 per day plan. Disputed the charges because there were many days I didn't user any data. Verizon doesn't care. its one of their many "gotcha" moments Do not use The Wireless Zone stores and certainly dont sign up with Verizon. Plenty other companies out there like T Mobile, Pure Talk and Consumer Cellular.

I have a business account with verizon went into this store to get a new line, was scammed into…read morechanging my plan for a less costly one which turned out to be a lie. I also got conned and swindled into the free phone trade in now I am stuck paying over a thousand dollars. It looks like I am not the only one that has been robbed by this store. Verizon has become a low quality company 2 months later and the customer service some call center can't resolve this. By the time someone read this I am sure they will cut my lines off if I choose not to pay the thousand dollars. I even returned the phone to the store and it was mailed back to me. Customers beware of this store...