Josh was so helpful today !…read more No trouble at all switching over to Spectrum. Although it did take a while to transfer that was not Spectrums fault. My prior phone service has iffy customer service so the communication with them was making the job harder for me, but Josh knew exactly what to do ! Josh is very knowledgeable and patient in his work and was prepared for everything he needed to do to get the job done. Thanx again !

ABSOLUTELY TERRIBLE.. long story but was billed $168 for service never used for 5 months after…read morecancellation and told everything was taken care of two weeks later they sent me another bill for $54. after speaking with supervisor they wouldn't reduce price one cent. fill totally ripped off.

Cable in one room went out. Called 3 days in a row trying to get it fixed. Finally just decided to…read moretake the box in since it had to be that box because the box in the other room was fine. I go in and get signed in, helped withing a few minutes. Was told my box was outdated and they didn't use them anymore and gave me a new box. Took it home and hooked it up. Cable was back on. Why wasn't I told that initially when I called. And the fact that I was talking to people in the Philippines really didn't help.

The front desk people here are always nice and willing to help any way they can. If they don't know…read morean answer, they will find it. In 8 years I only had a problem with one person. The best employee they had no longer works there, but the workers they have still are just fine.

Lots of choices out there if you are cutting the cable and wish to install over-the-air antenna…read more These guys were the only ones that answered my inquiry but were exceptionally detailed when they did. They work in mid Michigan and were easy to schedule and showed up early. Family owned, honest and competent. Installer really studied the situation before installing to insure best route and had the antenna and wiring up in short order.

Wow! The Antenna Men installed our Starlink satellite. They provided excellent customer service,…read moregreat communication, and were friendly and professional. We had a small issue after the initial installation, and they were able to resolve it quickly. We highly recommend The Antenna Men!

Great customer service; very nice and professional. They took down my old antenna before the…read morepainters get here and were very efficient. Highly recommend!

I wouldn't even give this company a one star. Zero stars. We lost our mother to cancer three weeks…read moreago. Her estate is almost entirely settled EXCEPT for her account with Spectrum. What a freaking nightmare getting her account paid and closed. Horrible customer service. No desire to help anyone, especially someone who is grieving. What a massive crap show. We could just not pay her bill but you assholes would probably try to come after a dead old lady.

I drove 30 minutes one way to return an internet modem. I got to the store in Greenville Mi and…read morethey said it would be an hour wait. Really? To return equipment... The staff were extremely unhelpful. Finally a customer mentioned making an appointment and that really has helped her. Your staff couldn't think of this? I finally left the modem at the store with my name and account information hoping someone will type it into your computer. Your staff wouldn't even give me a sticky note to write my info. Did they forget I am a customer?Here's an idea. Take a tip from Amazon. When returning equipment, I should be able to go online, find the equipment I am returning, print out a QR code, put it on the equipment and drop it off an my nearest store (which is again 30 minutes away). That would be customer service!

I like everything about Charter Spectrum except OnDemand…read more We continue to have issues with freezing,pixelating and sometimes being bounced off completely. It's a little better now but still some issues. A technician came out recently and spent an hour out so and couldn't find any problems on our end. Annoying with what we pay on a monthly basis.

" Spectrum," I call them speculum, sucks in my area. The service constantly pixelates, goes black,…read moreor loses service altogether. I HATE this outfit and do NOT understand how this slip-shod organization is able to hold a monopoly in Portage, Michigan.

All of a sudden we couldn't get our familiar channels anymore. We had Scott install an antenna…read moreover 3 years ago and everything has worked perfectly so we couldn't understand what went wrong. My husband phoned him to explain the problem. He had to leave a voicemail. We were both surprised for him to return our call within minutes! After explaining everything to him, he walked us through so many things and got us back on track. We are a couple of old timers that don't understand all this modern technology and he was so patient in helping us. His service was fantastic and such a pleasant man to work with. Thank you Scott from the bottom of our hearts.

Love my antenna, has saved me alot on a cable bill. The quality of work was fantastic and…read moreprofessional, highly recommend antennas plus!

Hands-down one of the best experiences had in a very long time with any local company or…read morecontractor. Patient, helpful, quality work, and very reasonable. Enjoying my new digital antenna and NO BILL - cut the cable and call Great Lakes Satellite!

From the owner: Directv, dish Network, and Exede Hi-Speed Internet. Serving Genesee County and surrounding area for…read more36 years.