I was excited to switch over to Frontier fiber, they are an organization I have known for many…read moreyears. But so, 2 months in, I am less than thrilled with the service. It regularly STOPS, often in the evening as we are enjoying a movie or show on the TV. Suddenly a window pops up that says that CONNECTION IS LOST, the things freeze up. Generally it will reset itself after a couple of minutes ( a few times I have had to unplug and restart modem and router) I had a neighbor as if I would recommend the service, and, I am sad to admit it, but I did tell them to stick with their current provider. I get MANY items, in the mail, email and more about upgrading and adding additional hardware and such. We don't need, and while some of the upgrades would be nice, why would I upgrade when I am so unhappy. Yes it is a good price for fiber, but not for the service we have experience so far.

To those looking for good Internet service, don't go for frontier nor spectrum, they are both…read morehorrible, frontier is lame and they don't fix their outages which means they are not competent enough to be on the spotlight. If ur a person who likes good quality services I recommend you go for Empire Access it's a lil costly but I promise they have no problem with fixing their problems, which if I must be honest they have no problems with their services. Empire access really stand on business, they don't lie nor steal from their customers , on the other hand, frontier and spectrum are outdated and are Internet services that are of the past which is why they are useless nowadays. So yeah if you guys are looking for legendary Internet services [ Empire Access] has what you need, they won't be dishonest they will be solid . For frontier , you guys are outdated y'all should file for bankruptcy now before empire access makes you dumpster shmucks file for bankruptcy. Anyone with high value 'Empire Access' is the go to.

Great customer service Very professional…read moreVery helpful Would be nice to have more customer service, like this company.

We were getting the run around from dishtv. James from all choice connect called for us and got…read moreour installation done the next. He is very kind and considerate. I would recommend him to anyone.

I cleaned my computer with an electronic wipe over the weekend. I eat at my computer, so it was a…read morereal mess. It came out great, but my little pointer was nowhere to be found. I tried turning my computer off by closing it - no help. I just couldn't get it to appear again. I went to the shop this morning and they had it going in about one minute flat! Apparently, there's a button at the top of the keyboard that turns the arrow on and off...who knew? They did! Nice people, sweet dog, and they are total computer pros. Thank you!

They helped me with a tricky CPU repair for my custom PC. The clearance on some of my parts is mere…read moremillimeters but they got the job done well and everything works great. I was a very communicative customer but they were always happy to have a chat about the status of my part RMA or the work itself. If I have any hardware problems in the future I can't solve by myself, I'll be going here. Thanks guys.

horrible I was given bad information by the sales person they confirmed dish would work with my…read moretivo the technician showed next day and could not install he called senior tech support and informed dish is not compatible with TIVO. They left and I was still billed 49.99 I called dish to dispute charges and after 20 minutes they just babbled on about non-refundable 3rd party billing. I called and disputed the charges with my bank and got charges reversed -- stay clear of dish they will lie and say anything to get you to sign and their after market support totally sucks

There are way to many prompts to go through to ( if your lucky) to speak to a human. I spoke to at…read moreleast 5 people trying to get my internet fixed. 1 person was from the United States. The app is useless when it comes to the ONT, my ONT was not pictured. Come to find out, my F1 was removed from my hub, by a technician, and moved to a hub he was working on. Had internet for less than 24 hours and lost it again. Almost 5 days without internet. Trying to speak with a live person for help is frustrating,and when it is over seas, far worse. One very nice aspect of Frontier fiberoptics, no issue with it going out, always is up and running.

worst customer service ever. call and all you get is a runaround…read more I have been given dates then call back and order is canceled. i get text message saying someone will be in contact with you and then nothing. I have been outright lied to by customer service numbers.

Deciding to go with spectrum mobile was a horrible decision. I first started with a phone order for…read morea new phone and 2 bring your own phone. They shipped my phone and with no delivery attempt or notice on my door shipped it back. They charged me 254.11 on 2/23. I then went to the webster branch store to set up my service there. After visiting the store 5 times upwards of 3hr of waiting each visit I still have issues. In the store they could not transfer my phone number over from Version or understand why. I told them over and over that it was because my version phone number was tied to the original phone that had been shipped back. Even I could figure that out. In person at the store! I was told to call spectrum myself to sort out the issue. I was also told they do not have the tools or resources in the store to dill with issues like this. Paying another 108.04 on 3/6 I leave with a phone. After I left the store and called spectrum myself with a new phone without my migrated phone number on it. As I thought my number was paired to the phone, they shipped back the spectrum the agent on the phone understood after I explained. I was also told by the person helping me in the store, since I had started the prosses before the promotion ended, I would still be able to get the 700 trade in allowance for one of my phones even know the promotion had ended. Ladder to find out from the store manager this was a lie. After my phone number was migrated, the spectrum agent told me she would have the number that came on the phone canceled and the financing transferred to my old version phone number. Yesterday I received an email stating I owe 1263.88 because the line was canceled. I again call spectrum I was told that there is a ticket in and there working on then told to go get a prepaid card from 7 11 with 5 dollars on it in case they do try to take the money out. This is crazy to me! After all this I lost all premotions or phone buyout options because the store is understaffed, not trained and doesn't have the capability's to properly take care of their mobile customers. Or cannot contact the correct people to take care of issues and require the customer to do so. I called spectrum to see if they would honor any premotions because of all these issues they refused and offered me 25 dollars. I still have not been refunded all my money and still see a bill for 1,151.62 and have not been contacted about any of this with in the time frame they gave me. I will be leaving spectrum all together now and returning to my old service they are offering the same phone for free and will be using another internet provider.

II just had the worst customer experience at the Webster, NY store location (and not for the first…read moretime). Two clerks helping one customer with at least a dozen people in the store waiting. When I was finally called to the counter I was told I could not do what I had been told to do by Spectrum customer support on the phone. Spectrum just lost me as a customer.