Installers were knowledgeable and very polite. Internet was installed 5 weeks ago, no issues. I…read morewent with the 350mb plan since I usually only have 2 devices connected simultaneously. The best part is that it's 55% less than what I was paying with Spectrum.

DO NOT USE GREENLIGHT FIBER!…read more The advertised $50/month fiber service wasn't worth what we experienced. During what should have been a routine installation, the installers drilled through a water pipe and flooded our apartment. As water poured into our home, we were frantically trying to move our belongings and stop the flooding while the installers repeatedly told us, "It's not a problem," and "It's no big deal." To make matters worse, they laughed while this was happening. Whether they were laughing at the situation or something else, it was completely inappropriate given the damage being done to our home. We were left dealing with a flooded apartment, damaged belongings, concerns about mold, and the stress of cleaning up and working through the repair process. I understand that accidents can happen during construction or installation work. What I cannot understand is the lack of urgency, professionalism, and empathy shown during the incident. Based on my experience, I cannot recommend Greenlight Fiber.

frontier said I have their equipment and they are charging me $300 for it. When I call them to ask…read morethem how to disconnect something I can't get through to a representative. They send me to a link that I can't open because I don't have the Internet. I don't know if I should cut the damn cord or what. It doesn't look like it's screws in and I can't pull it out. They need to come and get their own equipment. I'm disconnecting other things that I shouldn't be right now. I freaking hate them!

I was excited to switch over to Frontier fiber, they are an organization I have known for many…read moreyears. But so, 2 months in, I am less than thrilled with the service. It regularly STOPS, often in the evening as we are enjoying a movie or show on the TV. Suddenly a window pops up that says that CONNECTION IS LOST, the things freeze up. Generally it will reset itself after a couple of minutes ( a few times I have had to unplug and restart modem and router) I had a neighbor as if I would recommend the service, and, I am sad to admit it, but I did tell them to stick with their current provider. I get MANY items, in the mail, email and more about upgrading and adding additional hardware and such. We don't need, and while some of the upgrades would be nice, why would I upgrade when I am so unhappy. Yes it is a good price for fiber, but not for the service we have experience so far.

Great customer service Very professional…read moreVery helpful Would be nice to have more customer service, like this company.

We were getting the run around from dishtv. James from all choice connect called for us and got…read moreour installation done the next. He is very kind and considerate. I would recommend him to anyone.

I cleaned my computer with an electronic wipe over the weekend. I eat at my computer, so it was a…read morereal mess. It came out great, but my little pointer was nowhere to be found. I tried turning my computer off by closing it - no help. I just couldn't get it to appear again. I went to the shop this morning and they had it going in about one minute flat! Apparently, there's a button at the top of the keyboard that turns the arrow on and off...who knew? They did! Nice people, sweet dog, and they are total computer pros. Thank you!

They helped me with a tricky CPU repair for my custom PC. The clearance on some of my parts is mere…read moremillimeters but they got the job done well and everything works great. I was a very communicative customer but they were always happy to have a chat about the status of my part RMA or the work itself. If I have any hardware problems in the future I can't solve by myself, I'll be going here. Thanks guys.

horrible I was given bad information by the sales person they confirmed dish would work with my…read moretivo the technician showed next day and could not install he called senior tech support and informed dish is not compatible with TIVO. They left and I was still billed 49.99 I called dish to dispute charges and after 20 minutes they just babbled on about non-refundable 3rd party billing. I called and disputed the charges with my bank and got charges reversed -- stay clear of dish they will lie and say anything to get you to sign and their after market support totally sucks

My landline service has been offline and back again for weeks. I phoned Frontier and was told I…read morehave to get their new phone service (fiber something?). And that my service will be disconnected. WHAT? Frontier never notified me of this change in any way. So, now I get connections now and then. They left me no choice but let me "hang." I'm 80 yrs. old and need service. No way to treat a long time customer.

There are way to many prompts to go through to ( if your lucky) to speak to a human. I spoke to at…read moreleast 5 people trying to get my internet fixed. 1 person was from the United States. The app is useless when it comes to the ONT, my ONT was not pictured. Come to find out, my F1 was removed from my hub, by a technician, and moved to a hub he was working on. Had internet for less than 24 hours and lost it again. Almost 5 days without internet. Trying to speak with a live person for help is frustrating,and when it is over seas, far worse. One very nice aspect of Frontier fiberoptics, no issue with it going out, always is up and running.

Deciding to go with spectrum mobile was a horrible decision. I first started with a phone order for…read morea new phone and 2 bring your own phone. They shipped my phone and with no delivery attempt or notice on my door shipped it back. They charged me 254.11 on 2/23. I then went to the webster branch store to set up my service there. After visiting the store 5 times upwards of 3hr of waiting each visit I still have issues. In the store they could not transfer my phone number over from Version or understand why. I told them over and over that it was because my version phone number was tied to the original phone that had been shipped back. Even I could figure that out. In person at the store! I was told to call spectrum myself to sort out the issue. I was also told they do not have the tools or resources in the store to dill with issues like this. Paying another 108.04 on 3/6 I leave with a phone. After I left the store and called spectrum myself with a new phone without my migrated phone number on it. As I thought my number was paired to the phone, they shipped back the spectrum the agent on the phone understood after I explained. I was also told by the person helping me in the store, since I had started the prosses before the promotion ended, I would still be able to get the 700 trade in allowance for one of my phones even know the promotion had ended. Ladder to find out from the store manager this was a lie. After my phone number was migrated, the spectrum agent told me she would have the number that came on the phone canceled and the financing transferred to my old version phone number. Yesterday I received an email stating I owe 1263.88 because the line was canceled. I again call spectrum I was told that there is a ticket in and there working on then told to go get a prepaid card from 7 11 with 5 dollars on it in case they do try to take the money out. This is crazy to me! After all this I lost all premotions or phone buyout options because the store is understaffed, not trained and doesn't have the capability's to properly take care of their mobile customers. Or cannot contact the correct people to take care of issues and require the customer to do so. I called spectrum to see if they would honor any premotions because of all these issues they refused and offered me 25 dollars. I still have not been refunded all my money and still see a bill for 1,151.62 and have not been contacted about any of this with in the time frame they gave me. I will be leaving spectrum all together now and returning to my old service they are offering the same phone for free and will be using another internet provider.

II just had the worst customer experience at the Webster, NY store location (and not for the first…read moretime). Two clerks helping one customer with at least a dozen people in the store waiting. When I was finally called to the counter I was told I could not do what I had been told to do by Spectrum customer support on the phone. Spectrum just lost me as a customer.

Terrible experience!! On a 2 years HP PC wanted to switch from an HDD disk to a SSD to get more…read morespeed. Brought it to Moose's and my computer was butchered. I receive a message stating that perhaps during transportation my screen got damaged. I had used my all-in-one HP PC 10 minutes prior to bringing it to Moose's and it was fine. Since it was butchered asked for my money back and my butchered computer back as well. I asked the guy if he could copy my files from the hard drive, but he told me to buy a cable and copy them myself. So, I offered to pay $20 if he would copy them on to a Toshiba external drive. He accepted but also said he could not put the hard drive back in my PC. I got everything back and, to my greatest supply none of the files I needed were copied but just a bunch of stuff of no value to me. I called the guy up and he said he had seen the same stuff, but he never mentioned anything when I got everything back. Took my PC to a real repairing store and they explained me how the screen was improperly removed to get to the drive therefore causing the screen failure. Also, this real repair store was able to read the hard drive and told me that my files were in there. I had told the Moose's guy that thing happen and not to worry about. I was ok with that and had bought a new PC in between so that I could transfer the data from my old hard drive. Anyway, since I was given a bunch of lies, I feel compelled to write about what has happened. This is no manner to treat customers and furthermore if you don't know how to pry open a computer screen you shouldn't attempt to do it. Because of that between a new PC and the insurance I had to spend $1,100. Never again I'll have anything to do with this business and Yelp should not recommend it either.

From the owner: At Moose's PCs, we're committed to giving you the best experience in choosing your new desktop. Our…read morecomputers are thoughtfully planned, masterfully built, and thoroughly tested to ensure you're getting the best product. Additionally, for all desktops purchased from us, we're offering a year of servicing with no labor charge. Struggling to find something that works for you? We build fully custom PCs. We will meet with you to find parts that suit your needs and your budget. Larger desktop manufacturers hike up their prices for computers that don't last. Stop overpaying for a computer, inquire about us on our website today!