I called about my internet speed and was told by the rep that I needed to bring the old modem in to…read morebe swapped out. I got here at 12 pm on a wed. There are two employees and 5 customers I'm third in line. You log in at the kiosk by the door and wait in the queue. People are just walking in and not signing in so there is that. The place is nice and the AC is legit. The two employees seem to be personalizing their service to the person they are helping. The longer they take with those customers more and more people keep walking in. Seems like the clientele is older and as I people watch... the clients are in need of a lot more one on one time and more employees are needed! Dee got to me 25 min and she was just as happy and friendly! Process was easy but plan on a wait!

SUPER SLOW! And don't let a gust of wind blow! The internet is so iffy and always go on and off…read more I'm over it. It came with the apartment I live in and now I see they're just as cheap and them! Would NOT recommend AT ALL!

Jonathan and his team did an excellent job mounting 4 large TVs. Especially impressed with the…read moreFrame TV over the fireplace. But all work was outstanding. They were here on time, went straight to work and even had to make room for a couch delivery. But they worked right around it and finished in just a few hours.

Jonathan and his crew are awesome! They listen, give suggestions and are highly professional and…read moreversed in their field of work. I would recommend Audio Visual Up to anyone!

Good folks; imprecise results with antennas, but they do what they advertise. Recommended without…read morereservation.

Installed antenna pointing in the wrong direction. Overcharged for the antenna. Didn't use a signal…read morefinder, made 3 appointments and he canceled all of them Excuses ran from anniversary dinner, to weather (which was understandable) to having a headache. Each time he canceled, we had to reach out to him, he never called us to reschedule Luckily, a neighbor had a signal finder, adjusted the antenna correctly, and now my signal is great.

These guys What a…read morejoke don't know their head from their ass. Trying to sue my company because we had a utility that they didn't locate. They marked the site clear big ass waste of time corporate baloney Technician was complete in the dark, charging us for their inefficiency. Bring it on charter, your buddy Jeff Thank you can just pass it along to an insurance company and let the lawyers fight about it like there's not humans involved I see your procedure and it is a crock

Worst internet reliability, ever…read more When moving to Fort Worth I had to choose between AT&T DSL and Charter's cable internet. Naturally, I'd prefer to have cable over DSL. Charter also had incredible pricing! $30/mth for 60mbs down. So, of course I want with charter. Unfortunately, the reliability of the network has been terrible. In less than a year, I've had over 10 technicians come to my house and work on the line in my back yard. My wife and I are sort of used to it now. We watch all TV over the Internet. So it's just normal now for a show to pause and wait for a min or two during each episode. A rep told me on the phone that if I expected more reliability, I needed to upgrade to business class. What a joke! Unfortunately we're stuck with them. Honestly, if it were more reliable, I'd rate them a 4 or 5. Customer service has been ok. Go with someone else if you can.

Hard-working and FAST. Very efficient, cleaned up afterwards. Friendly…read more Could I have mounted my tvs myself? Sure. But there's no way I could have done them as well, as fast and while saving my back! Worth every penny and then some.

Super quick and clean installation of our Frame Tv. Great results! Highly recommend.read more

If you could give a zero stars review it would be more accurate than one star. Please if your…read morefamily has medical realted or other critical reasons why establishing internet service is essential make sure that you have a back up solution while you wait for install or choose another provider. Reliability to meet commitments is not something Frontier understands. We were trying to establish new service in an area of town where new lines needed to be installed by their 3rd party contractor. After placing the order several weeks ago and calling twice the pervious week to make sure that work would be completed....the day on stall nothing...no update no information about when service will be connected. When I contacted Frontier on the install day to get a more exact time for the installation I was told the work had not yet been even assigned to a tech because the external work was not completed. No call to update me that the service install would fall off schedule and that we didn't need to have someone take leave from work to be available. Customer Service can't provide the name of the 3rd party or a number to seek an update. The worst part of the customer service experience is the utter lack of accountability and consideration for their customer's time. When I asked to speak to a supervisor I was told it is impossible to be I could connected to a supervisor. They would need to call me back in 24-28 hours. When I asked who their agent's supervisor was they didn't know. The customer service agent has no way to transfer the call to a supervisor in the call center? Really? I'm sharing my experience not just to warn potential customers in my area but also with the hope that this review makes its way to CEO Nick Jeffery or Charlon McIntosh, Chief Customer Operations Officer. The answer is simple, meet your commitments or have the decency to not blame the failure on your 3rd party sub. Communicate you will not delivery as promised, say your sorry and reset expectations so your customer can make other arrangements.

Frontier Internet used to a good company. I signed up for the $29.99 offer which included a free…read morerouter. They never sent the router. I didn't care because I already had a great router. However, when we had an internet outage, tech support said they couldn't help me because we didn't have their router. Which is ridiculous. I spent 45 minutes on chat support trying to get the free router. They finally agreed to send it, but they are now charging us an extra $7 a month. Chat support said there would be no charges. They lied. This company uses chat support that doesn't speak English and they try to add on extra charges like con artists. It's been a week now since I've tried to get my free modem. They took the charge off but then demanded I return the modem. I have wasted at least 6 hours trying to get this resolved. Today I thought everything was resolved after spending an another hour on chat with them. Guess what, they just sent me another bill for the modem. Do not use Frontier Internet. You will waste hours on chat with people in some foreign company who don't understand English. They will say something is fixed and then try to bill you for something that is supposed to be free.

Do NOT use DirecTV as your service provider. They're not worth your money. They offer basic…read morechannels that you can get for FREE elsewhere. The quality of shows & movies has gone drastically downhill in the last few years. We've had the same equipment for almost 12 years and it's terrible. In order to get replacement equipment, we either have to pay for it or pay for the 'monthly maintenance fee' in order to get it replaced. It's ridiculous on their monthly charges for what you're getting. Also, thy DO NOT PRORATE when you cancel doing a billing cycle, even if it's ONE DAY into your billing cycle.

Would give Zero stars if that were possible. DON'T even consider them! We have had this service for…read moreless than seven months and spent way too much time trying to re-boot the "Air Gemini" and get service back after we are randomly disconnected 3 or 4 times in the 7 months. Each time we have had to contact customer service and spent a total of several *hours* working with them to get back to watching our TV. I Cancelled service today, but since my next billing cycle begins over 2 weeks from today, I am told no credit is available as customers prepay for 1 month in advance. Escalating to a supervisor did nothing. But...you still have the service so can access it on your phone or another device! Access to TV has been spotty, and customer service un-helpful. Go elsewhere!