I had a great experience here, specifically with Nick Nance. I had a family emergency, lots of…read morestress, and more to do than I had time for. I bought a phone online for a family member who was in the hospital, and I just couldn't get the phone set up. I walked into the AT&T store and found Nick, who persisted and found the step that I had missed. He saved the day.

I visited because I needed to return my internet equipment but was promptly told they don't accept…read moreequipment return here. This is only a cell phone store! They don't have anything to do with internet. I was told to walk around the corner to UPS and they could help me. Friendly employee interaction though!

Thank you Becca for all your help. You were wonderful to work with, super kind and patient. You…read moremade switching over seem less. Thank you again!

DECEPTIVE PRACTICES AT THIS LOCATION Cricket location near…read moreN. Tarrant on N. Beach is deceptive. Do not go there! They will tell you that they've gone paperless and that is because they've added charges to your bill that you DID NOT purchase. Go to the one at Rufe Snow and Mid-cities. They printed out a receipt for me and I was able to see what truly transpired during my transaction with the one across from the Super Walmart at N. Beach and N. Tarrant Pkwy. First, I was charged for a Samsung that is advertised on their website and a poster on their door which should have been free since I was porting my phone number. I was charged $55 for items I did not purchase and, additionally, the $7/mo phone protection service which I have never been in the habit of purchasing. So, I was out $62 that I shouldn't have been! Diego (who called himself Dale) was my sales representative.

Good visit with Jorge today @ the N FW location; 114 & I35. Needed a new screen protector. Was on…read moremy way in no time. No hard-sell to upgrade/change my plan/etc.

The name of this outfit is R Wireless. They are not a corporate Verizon store; they are an…read moreauthorized dealer. We had possibly the most horrendous experience we've ever had with ANY kind of business, retail or otherwise. It was certainly the most execrable in recent memory. They may be nice people, but they are thoroughly worthless at conducting business in anything approaching a professional manner. Here's the account of our nightmare with them: My wife dropped in on a Wednesday and talked with Hyrack (that's the phonetic spelling, may not be the actual) about switching our, her parents', and our daughter's accounts to Verizon. He quoted her rates. We all decided it sounded good, so the following Friday my wife, her folks (in their mid-80's), and I arrived at 10:00 a.m. to get our new phones and start our new service. Ali, probably in his mid 20's, showed up 15 minutes late to open the store. That's when we learned that they don't keep phones in stock, they have to order them. It's also when I glanced up on the wall and saw the pale "Authorized Dealer" emblem. My wife hadn't noticed this. We were disappointed, but we ordered our phones as well as the phone for our daughter who lives in Waxahachie, and agreed that we'd verify that our phones would arrive the following Tuesday and then all meet there Tuesday afternoon to pick them up and start our service with Verizon. The one detail on which these characters did follow through was in sending us the tracking numbers for our phones, so on Tuesday afternoon after we'd ascertained that the phones had arrived we all five met at the store at 5:00 p.m. Our daughter, our son in law, and their three children drove up from Waxahachie. Things immediately started going south. First, we learned that Ali was off that day. So, Hyrack (we presume he's the on-site manager) instructed a nice enough young guy named Ron to take care of us. It was difficult to tell if Ron was new and inexperienced or justly sublimely unmotivated. After about fifteen minutes he retrieved our phones from the back. He pecked at the computer a little. The five of us sat in front of him patiently waiting for the show to get going. A couple of times he asked Hyrack a question, but it was clear Hyrack didn't want to be bothered with us and wanted to be free to help other customers. Twice, Ron just got up and sauntered over to another customer who'd walked in with out so much as an "Excuse me for a minute" or "I'll be right back." (We learned later that these guys work on commission, so he was doubtlessly hoping to snag a quick scalp on a charger sale or something.) We became increasingly confused about why he didn't seem to want to drill down and get our deal done. My wife's an angel, but even she began to get agitated. Finally we suggested, "Would it help if we all go grab some dinner and give you time to get this done?" We kept one phone with us in case he might need to call. He said sure, that would be fine, and he suggested we come back at 8:00. This was odd because it was a two our span, and the store closes at 8:00. We verified that we'd be back then and that he would have our phones all set up and ready. He promised that yes, he would. We returned about 7:45. There were no other customers in the store. He immediately said, "I thought you were coming back at 8:00." Then we saw that our phones were still sitting on his desk in their unopened boxes! At this point it was everything we could do to maintain our composure. Our daughter burst out in tears. Here she had three little ones who were going to be getting to bed at only the good Lord knew what hour; they had an hour drive to get home, and Ron had just wasted three hours of our lives. I asked my family to step outside. I was calm and gentle as I asked Ron, "Is everything okay? I have to tell you, we're confused and disappointed. You promised to have our phones ready. What's going on?" That's when he explained that since Ali had written up our initial quote is was Ali's sale. Ron wasn't going to make anything off of helping us, and it was going to take him probably two hours to do all the work. He very calmly told me that he really wished we would just cancel our whole deal and save him all the trouble! I'm 65 years old, and I have never before had a sales person say something so selfish and insolent. And he was very calm and matter of fact as he said it! I turned to walk out. There was nothing for which to thank him since the only thing he'd done was provide us with an experience so incredibly inexcusable that I probably wouldn't have believed it if it hadn't happened to us. I'd suggest you STEER CLEAR OF THESE PEOPLE!!! We learned from a corporate store with whom we ultimately dealt that their lease is nearly up and they may be relocating. With any mercy for the public welfare, they will just completely fold as a business entity. In reality they don't even deserve to be called that.

if you are thinking of buying a used phone planing on repairing your iPhone or iPad here don't make…read morethis mistake. i brought my iPad and they said it's gonna be fixed in a day but couldn't get my iPad ready in three days when i came back the third day they said its gonna take 3 more days. Stay away from this place

Daniel was amazing at providing customer care! Extremely clean, sanitized his hands, countertops, &…read moreanything else he touched between customers. Daniel acknowledged us as soon as we got in the line. He helped several people in front of us. Handled all products with care, explained different options for family lines & phone purchases w/ phone cases, add-ons, & AirPods. Set up phone lines and made calls- made sure everything worked as promised before anyone left the store. With the next customer, he took care of a billing issue & payment efficiently. The customer was extremely thankful & pleased. When we approached the counter we explained that our phone broke (front, back, & issue with the motherboard- no other shop could fix the issue!). He took the time to help us understand different options for attempting to repair our iPhone X, gave us purchasing options & comparisons if the phone could not be repaired. Extremely knowledgeable, patient & helpful! I definitely prefer D2 Wireless over any big corporations and highly recommend this specific store to all my friends & family. This is the place you should go if you want all of your phone needs/ concerns taken care of, hands down!!!

They refused to live up to their warranty! Even though there was over a year left on my warranty,…read morethe guy said, "it sat too long"! It "sat for just 2 weeks during the cold and ice storm of january 2026 and the guy would just say, "sorry, my man". A dead battery is a dead battery! DON'T DO BUSINESS WITH THE MANSFIELD BATTERIES +!!!!!!!!

We went to this store on a Sunday. No one was in the store. My wife had multiple watches that…read moreneeded the batteries replaced. The manager told my wife he didn't have time to replace the batteries on that many watches. They were busy in the back of the store. He said it would take like 45 minutes for that many watches. My wife was shocked. I went in to get his card and and told him it was so I could write a review and he got confrontational, insulted me and cursed at me.

Went in to get my 7plus screen fixed an I get it the screen they replace isn't gonna be the same…read morequality but damn it sucked. First screen didn't work but second if he did change it didn't work either. Starting acting funny not being responsive or doing what I wanted to do then tell me that it might need board work. Was scared to bring my phone back so just bit the bullet took my loss an bought a new one. They don't know how to fix iPhones pay the extra cash an go to apple.

Can't say enough good things about Neighborhood Cellular. Chris (the manager, I believe) went…read moreabove and beyond to get me set up with a new prepaid, annual plan. He had to work through some issues with the Page Plus Cellular activation portal by calling and patiently working with the overseas support personnel to resolve their problem. Later, there were problems activating the phone I provided. Chris figured it out, manually programmed the phone, and even got the contacts transferred by linking the phones via bluetooth. Everything is working great now. Fantastic customer service! Thank you so much.

Excellent customer service, simply, excellent! I dropped my phone in the water and, ended up having…read moreto use an old one. Online, I had an issue with the phone switch due to needing an upgraded sim card. This young lady helped me with the upgrade and, my phone was ready to use in no time. It is sad to see most of the Boost Mobiles are closing, I hope this one manages to stay. I don't want to be forced to move over to a new company, or only be able to do business online. Great customerservice!

Syed was very helpful! My phone screen had suddenly stopped working the night before, which is not…read moreideal with me needing my phone for work. Syed was able to fix my screen for a great price and within a timely matter. This is the only phone repair shop I trust to accurately repair my devices. Thanks again, Syed! - Keke

The guy is very rude and he seems as if he does not want to wait on anyone. I came there to get my…read morephone's battery replaced and I asked him a couple of questions and he was rude and stated... " I told you the answer about this phone already" real " snarly" like. He then told me that phone would be ready the next day which was Thursday, and I waited until Friday and still phone was not ready. He stated that he had ordered another battery because the battery he had ordered did not work so he ordered another one supposedly. But since my phone was not ready however, I took it and then had to pay 20.00 to get back! I will never go there ever again! Bad rude service there!!! And the store was to open at 0:930, he got there at 10:30. Some of these Iranians are very rude to be and have a business and to serve the customers and community. We should not have to be treated like that! A paying customer.