This store is not only the closest to my house but has done the best lately at making sure the best…read morecustomer service was given. Yasenea and Jason were two of the most fun and energetic sales people I have encountered at Verizon to date. My husband and I came in pretty close to close and these two worked very well together to get us our upgrade as quickly as easily as they could. I knocked off a star because the store itself needs to have more accessories for the phones that they have in stock. It's been hard to find a really good case that I like and I would expect a phone store to have more of a selection.

This verizon is horrible at processing orders and products, the only thing stopping me from leaving…read morea 1 star is there customer service, which I should add is leagues about their technical support. This isn't my first time with this Verizon or maybe even my second, might've been my 3rd but all times i left unsatisfied, the first biggest issue was when I came to get a transfer pin and I spent 30 minutes up there trying to get it just to be told it was invalid. This time. they created an issue and made it worse by not having anyone communicate towards me via email or customer support bc i contacted them all the way through. I made 2 same day orders in a period of 4 days trying to order 2 different phones cases for the IPhone 16e, the first one I cancelled bc 2 days went by and they never processed the order so I assumed they were out of stock and I didn't feel like waiting any longer, keep in mind I called up there to make sure the order was processin. the 2nd order which I just picked up I had to contact customer service for the millionth time bc I've never had a store not process a order for pickup and they had to instruct me to go in person even though the store was not willing to process it for pickup and that annoyed me, what makes it worse is the idea that they had the case ready for pickup once I got there so they were just to lazy to go through the normal process. Nonetheless avoiding this Verizon at all cost at this point to many headaches for no reason, I see why they're rated the way they are now, i hope I never Have to conduct business with that store ever again.

The apparent owner is manipulative and deceitful. He quotes a price and time and pushes time back…read moreand increases price at his will. He is not on site, and neither are their parts. He has a representative do the initial quotes and then comes in later and tries to upswell you on buying a different phone instead of repairing your original. He took our phone, told us it was in the back and he was working on it. When we asked for phone back because his practices were so obviously shady and deceptive, he couldn't give it to us. There are plenty of other phone repair shops and I would strongly encourage everyone to go to anywhere else but here.

Fast Service. Helped me fix my iphone 11 in very reasonable price. I'll definitely come back here.read more

Only one other customer in store and been waiting 30 minutes. Manager is to busy on Facebook on his…read morephone to help. I'm leaving and going to another store...unbelievable!

By far the most awful internet this world has ever gotten the misfortune of housing. This interent,…read morewithout a shadow of a doubt, has left me angrier than when Malcom Butler stole the win against the seahawks. If you ever consider switching to AT&T, just know you're getting yourself into the worst days of your life trying to play fucking Fortnite.

I had a problem I wasn't sure about, and called a store I was used to dealing with hoping I could…read moreget the right answer. After talking with the manager for a bit I found out the correct information and was quite happy she took the time to help me when I called about it. Customer service like this shows me that people care enough to help customers when needed and it's worth trying to get the right help when you aren't sure about the results from another store.

Terrible customer service. Had to wait an hour for an online order that was supposed to be pickup…read moreand go. Employees kept disappearing and telling you to just sign in and wait. One girl told me she would ask her manager if someone could bring my order from the back and then just sat down. 0/10. Do not go here.

It was upgrade time, and it went without a hitch…read more I try my best to research potential phones before going to the store, but whatever questions I had once getting to the store, Antonio was fully versed and answered each one. I like the stores due to having a better selection and being able to breakdown the phone specs, prior to purchasing. I am happy with the choice I made and the customer service was exceptional, I will definitely come back to this location when it is time to upgrade again. Thank you Antonio, I appreciate you making this upgrade a successful one.

They sold my elderly mother, an old outdated phone that she can't completely use. I tried to call…read moreand see if they could fix it, but they hung up on me.

Fixed PC and helped find what problems were and still continue to go back. Good people niceread more

Fell for Microsoft scam call, lost my cell ph and my Microsoft account, which could not be…read morerecovered. Tom and Hayden were successful in setting me up with new email account so I have second verification ability. This is what happens when you are an old, widowed, handicapped person and believe people on the phone. This is not the first time this company has come to my aid with serious computer problems. So helpful, knowledgeable and willing to go the extra mile.

dropped my iPhone 14 off for new back glass turned the…read morerepair in 2 hrs. worked like new once returned I've used them several times times never disappoints highly recommend

I've always had a great experience at Yakety Yak. Dan is very helpful and made sure my phone was in…read moreworking order after I bought a phone from Amazon with unexpected screen damage. I will continue to go to Yakety Yak for phone repair needs. Thank you, Dan!