Only one other customer in store and been waiting 30 minutes. Manager is to busy on Facebook on his phone to help. I'm leaving and going to another store...unbelievable! read more

AT&T Store - Mobile Phones Near Me - Hurst, Texas

By far the most awful internet this world has ever gotten the misfortune of housing. This interent, without a shadow of a doubt, has left me angrier than when Malcom Butler stole the win against the seahawks. If you ever consider switching to AT&T, just know you're getting yourself into the worst days of your life trying to play fucking Fortnite. read more

Customer service is horrible the store manger is very rude. They made me buy products and they said it's only for you because you have alot of credit with us and you been with us years. And when I bought it i find different payment attached in my account tried to call customer support they said it's the store issue we are not responsible. I can't wait to end my contract with AT&T read more

AT&T Store - Mobile Phones Near Me - Hurst, Texas

My parents and I waited for 5 plus mins with not so much as a hello from the 2 employees sitting at a table doing nothing while the 3rd employee helped the only other customer. Another, younger, woman came in and was assisted right away. They didn't have a device out to look at online check ins or anything so I am fairly certain that wasn't the case. We left with still not a glance or word from any of the staff... read more

Bad customer service by Harrison, he was with customers when we came in with my son in crutches and he stopped talking to the customers, got up from his seat to talk to us and stopped us at the door, asked us "what can I do for you?" I told him looking to replace my son's phone and he told us I have these and these phones only, I asked him if we can sit and he ignored me and kept talking about the available phone plans for my son but everything he was doing it was like he was in a rush and wanted us out of there because he was busy, if he would've said "I'll be right there with you guys when I finish with these customers", instead of trying to hurry up to kick us out of the store, anybody will understand but his rudeness and to be working around people made me end up leaving AT&T to go with another company after been there with them for more than 18 years. Terrible customer service at AT&T, need to review the action of their employees as it reflects an image of the company. read more

If I could give a zero I would! The customer service received this evening was horrendous! Only customer in there and the employee decided that he couldn't do his job. I asked for the manager and was told I told he was on vacation, the employee went to the back made a phone call and was gone for a few minutes.... He spoke to his manager was told he didn't.... customer retention told us that our issue needed to be handled at the store in which we originally went too, the store told us no and the employee told us to get out and not return!!!!!! AWFUL CUSTOMER EXPERIENCE! Not the way you treat people and a very long time customer!!!!! read more

I would give this store even less than a one star if I could. My husband and I have been AT&T customers for over five years, and our monthly bill runs over $300 a month throughout those 5 plus years. Ok, I get why our bill is so high, I have no complaints about that, however, I do have a complaint about this particular shop. Last weds (Nov 21, 2018) my husband and I went into this shop to have our current AT&T cell phone service transferred to the new phone we purchased from AT&T online ( the rep online told us that all we needed to do was go to our nearest AT&T shop and have the techs there do the transfer). We arrived and upon arrival, the person at the door told us someone will be with us shortly that we are second in line for a representative to assist us. Ok, no problem. My husband and I took a seat and waited and waited some more (near an hour). During our wait, we witnessed a number of new customers arrive at the shop and get immediate service. Meanwhile, we sat there waiting. No one approached us to ask why we were there, or inform us that it may take some time till they could get to us, or even advise us in any way. After waiting for some time I decided to approach the tech window and ask why we were, in essence, being ignored. I pointed out that customers were coming and going who had arrived after we arrived, and since we were informed that we were second in the queue why weren't we being helped. The three men in the tech window then asked if I had an appointment. I stated "no" I was then informed that I would have to wait until someone was free to assist me once they finished their appointments. I asked did I need an appointment? They said "no" but I would still have to wait and it may be a while since they were short-handed and with the holidays they were overworked. (Of course, all three of them were in the office and appeared not to be helping anyone, while they waited for there "appointments"). Going back to my husband we made the decision to leave and to alert others not to use this shop because of their terrible customer service, and to advise people to take their money elsewhere. The bottom line, in our humble opinion, is this shop has NO customer service of any kind and have no regard for AT&T customers or potential customers. In addition, we feel that as long time AT&T customers we believe this shop could use training in how to work with AT&T customers (I am sure the corporation has training days). because if this is the level of customer service that AT&T turns a blind eye too, it will start hitting their bottom line because I have no doubt that there a number of customers like us who pay out $300 plus a month who could take our business elsewhere and get better service, at a lower cost. Something I am planning to do. read more

Last month my husband and I came in to transfer phone companies from sprint to at&t. The guy that helped us (gary or greg) told us they'd buy out our contract. He told us they'd buy our phones for 70 and we'd get a gift card for the remaining balance of the cost to cancel our contract. Several times brought up that att would buy our contrsct out gave us specific details and dollar amounts and everything. We just found out that we arent getting a gift card that they stopped buying contracts 3 months ago and G was wrong. Well now we have over 400 to pay sprint that we were told they would pay. We would have never NEVER switched if they didnt but out contract and wed owe money. Our contact would have been over in October we would have waited. Very upset with this and hope that they make this right!!!. Att has already screwed us over on internet and our new phones are crap and service is spotty. I wish I would have stayed with sprint. read more

I highly recommend AVOIDING this location. I went in Saturday to purchase two new phones and after nearly two hours, I came out with nothing but a headache. I realized midway through the transaction that the employees there, including the manager, either had no idea what they were talking about or were purposely misleading me. Based on the fact that I heard the manager encouraging another customer to commit fraud on their phone insurance, I'm guessing it was the latter. I decided to cancel my transaction and it took the employee forever to figure out how to cancel my transaction, as neither he nor the manager could figure out what was going on. That was probably because the manager was too busy having inappropriate conversations about another customer's "psycho girlfriend" while she was supposed to be helping. It was a horrible experience from start to finish. Fortunately, I went to another store and purchased my new phones in a tiny fraction of the time it took the employees at this store to accomplish nothing. read more