This verizon is horrible at processing orders and products, the only thing stopping me from leaving a 1 star is there customer service, which I should add is leagues about their technical support. This isn't my first time with this Verizon or maybe even my second, might've been my 3rd but all times i left unsatisfied, the first biggest issue was when I came to get a transfer pin and I spent 30 minutes up there trying to get it just to be told it was invalid. This time. they created an issue and made it worse by not having anyone communicate towards me via email or customer support bc i contacted them all the way through. I made 2 same day orders in a period of 4 days trying to order 2 different phones cases for the IPhone 16e, the first one I cancelled bc 2 days went by and they never processed the order so I assumed they were out of stock and I didn't feel like waiting any longer, keep in mind I called up there to make sure the order was processin. the 2nd order which I just picked up I had to contact customer service for the millionth time bc I've never had a store not process a order for pickup and they had to instruct me to go in person even though the store was not willing to process it for pickup and that annoyed me, what makes it worse is the idea that they had the case ready for pickup once I got there so they were just to lazy to go through the normal process. Nonetheless avoiding this Verizon at all cost at this point to many headaches for no reason, I see why they're rated the way they are now, i hope I never Have to conduct business with that store ever again. read more

The ratings are zero. The manager Lewis doesn't know what he's talking about. He's very rude and nauseous. All the other representatives of Verizon don't know their hand from their back. Their cell phones are cheap. The customer is always is wrong because they don't know how to do their jobs properly. They wouldn't exchange our phones. We've been back four times in a row. Now they to go and get another provider. Because Verizon and the people they hire. Don't know how to work. They're a bunch of dumbasses. Yeah you heard me. Right. Verizon sucks. Employees suck. read more

Verizon - This is the Verizon in hurst Texas, we bought four iPhones and they have issues They don't know. Customer service or how to fix the phones! - Mobile Phones Near Me - Hurst, Texas

The employees at this store were terrible. I was called rude for asking about an update on the phone I was supposed to pick up after waiting 30 minutes. He then talked about how rude I was to another customer. They never explained the process of picking up a phone just let me wait , helped other customers who came in after me then called me rude when I asked about checking on it. I've been with Verizon a very long time and to be treated like this was unacceptable. read more

DO NOT COME HERE! My fiancé & I came in on SEPTEMBER 13th to trade in my phone from AT&T for the new iPhone. They stated we would receive the check to pay off my AT&T bill (over $900) within 3 days. I still have yet to receive it. We've called Verizon & come to this store multiple times & nobody wants to help us!!!! We called Verizon AGAIN today, and they stated the return form was never filled out properly initially! Now we have to wait another 3 days to get the rebate. read more

Trash store. The employees are real quick to sell you something and nice but once they do they offer zero assistance! I had a nightmare experience with returning a device and went back multiple times and called them out as i remember exactly who helped me and what was told to me. I do not recommend this store at all! Stay away! read more

"In all my life, across every company and every person I've ever dealt with around the world, I have never experienced such filth, arrogance, and disgrace as I did with this telecommunications company. This was not just a bad experience -- it was an absolute stain on the very idea of customer service. The behavior was disgusting, the treatment was insulting, and the attitude showed a complete disregard for customers. This company stands as the worst experience in the entire history of telecommunications. Avoid them at all costs." read more

Mostly good experiences here at the Verizon store. Due to COVID you've got to make an appointment. I decided to upgrade my cell from a Samsung Galaxy to an IPhone 12 especially with the excellent trade-in allowance that Verizon was offering. Being an Android user for the past decade, I had lots of questions about which model of iPhone and the transition over to it from my Android operating system. The Verizon representative was very patient and worked out all the details with me. I did walk out with a new iPhone. read more

service is excellent, but any issue leads you into the hell commonly known as verizon customer support.

Verizon corporate office handled my investigation/complaint against this Verizon Hurst location perfectly - so I decided to open a second line the other day and invest in another nex phone with Verizon and pick it up at the same Hurst location - I placed my order - paid $207 ( my fee because I had reach my extended credit limit and selected the same phone but in a different color. This store cancelled my order and did not call me to see if I wanted something else and I still haven't received my $207 that I put towards purchasing my new phone. So, I called Verizon and the representative told me the phone that I initially ordered has always been at this store- so they don't know why my order was cancelled. Verizon corporate office has reopened this case and is investigating this situation now read more

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Why am I still on the phone waiting for someone to pick up? Getting close to 30 minutes. But hey?! It's hurst. Update. My dad went in today, while I was at work, and the person who was helping him did not explain how to use the device or help him with his new phone. So he walked out upset and went back again to get help from the manager that sold him the phone. Tomorrow we shall return the phone and just pay the restocking fee. I do not recommend this location. The only good employee there is the manager herself. read more

Verizon - Close to 30 min!! Still waiting for someone to pick up....terrible Verizon - Mobile Phones Near Me - Hurst, Texas

I went in to switch carriers from at&t and the process was super easy, even without the account holder present. Chris helped me with the process and it took less than an hour. I also upgraded my phone and it was a seamless transition. Thanks! read more

This location is all about their commission sales . Not about customer satisfaction at all . I spent hours and hours on the phone with customer service only to find out they sent me home with an internet box that wasn't activated. The girl gave me her number KARINA for me to come back and add cell phones to my plan I will not be returning. Very poor customer service. They only care about themselves. I spent over 12 hours trying to set up internet when they told me it was active and it wasn't . Not to mention they opened my box there in the store SMH I'm very disappointed with the service I recieved!!!!!!!!!!!!!!!!!!! also they put me on a plan that I didn't order . read more

I read all the negative reviews others had to say about this place, but since I was close to them I decided to go in and try to resolve my issue. Well it didn't go well. Lady working there raised her voice, almost yelling. Customer is nothing for them when in fact should be their number one priority. Date and time I went to this store 11/09/19 at about 6:00-6:10pm Version If you really care about your customers many you should check into your employees. read more

We went in to get 5 lines. Appointment was at 4pm and this rep with not much friendliness helped us. Husband Did a credit check and got approved so we chose the phones. She insisted she needed my husbands iPad to properly get the info so when we said we lived nearby she told us to go ahead and get it. As he was on his way back she then suddenly remembered it was about to be 6pm and that the doors must close and they wouldn't let him back in. My face dropped in disbelief as I reminded her that she sent him to go get it and that surely he was the exception. She said it's policy! I told her he is the one processing the transaction and she suggested he can slide his card into the door slot. I looked at her and demanded a manager as to why she would think we would be so desperate as to continue giving them our money after they locked my husband outside. Indeed he did return 3 min late and yes they locked him out. I lost it! The stupid manager wouldn't budge either to take ownership of his reps mistake. I insisted he do something and he absurdly says he would waive a $35 fee if we continued. The whole place was beyond ridiculous to have these reps representing Verizon! You should be ashamed to run such poor service. I knew then and there this store would not be taking care of anyone properly with this poor service. They don't understand that competitors are everywhere nowadays offering and selling the same things! Only service will makes a business stand out among whom clients choose. Good luck in gaining clients if you have reps and managers who have no issues wasting two hours of a potential clients time, sends them back to get their devices , locks them out for not knowing what time their own store closes and how strict their closing policy is; and then slapping them in the face with a $35 fee waiver! Poor service doesn't equal the experience we had. Both the rep and the manager should be both promoted to customer! read more

Went three different times, three different people were RUDE and NOT HELPFUL! Not going back there again!! No stars for this location (Had to put one star just to be able to post this review) read more

Came in to pick up an online order and had to wait while a worker went to the back instead of greeting me at all. I won't ever come here again for anything. read more

This store is why I left Verizon. Today was my second day as a Verizon customer. The first day was not bad. I got pretty good customer service from Janine when I set up my account. Today however, was a different story. I walked in, and no one was at the mall cop stand at the front to check me in. There were a couple other customers browsing the store and being helped. I could see two or three male workers behind the main counter, and each was on the phone. I stood in the front waiting to be helped, but no one came. I finally realized there was a Verizon online checkin pop up on my phone. Cool! I guess checkins are more impersonal now, so I checked in there. I finally started looking at phones, but right in front of the counter, waiting for a worker to free up and help me. No one did. A worker walked past me briskly once and I said hi. He said hi back but walked directly around me (no "can I help you" or "someone will be right with you"). He went and continued helping a customer he was helping before. I took turns pacing, and sitting on the little bench thing in front of the counter. The guys behind the counter finally finished their phone calls, and got in a pretty spirited (loud) political discussion with each other. Once or twice while talking, they glanced at me (as if to see if I was still there), and kept talking facing each other. At this point I had waited 30 minutes since check-in. Finally, Sonya showed up and asked if I "had a question or something" (She had just come in the door, maybe starting a shift or getting off break). Sonya was the first person to ask if I needed help. Not kidding. After 30 minutes of pacing the store. The last 15 minutes of which I was the ONLY customer in the store. And yes, I checked in. One star for Verizon, 5 for Sonya (and Janine the day before). The purpose of my visit was originally to swap/upgrade the Moto Z Play I bought here the previous day for a Google Pixel. After this experience though, I ended up just returning the Moto Z Play with Sonya, and going across the street to move my account back to Sprint. I will buy a Pixel unlocked and use it at Sprint now for half the price monthly anyway. I see no need to pay a huge premium for worse customer service than I had come to expect from much cheaper carriers. Update: After I left, I paid a visit to the Sprint store here in Hurst. I have to say I actually got excellent service. I was greeted at the door and helped immediately, and they seamlessly moved me back off of Verizon to Sprint. read more

Verizon - Mobile Phones Near Me - Hurst, Texas

Have been trying to get replacement phones for the past week. Store is never open despite having operating hours posted on the front door. Cannot reach a human being BY PHONE (their business) to verify when they are there. Was originally told by employee during initial contact to return on specific occasion only to find the place closed. Have spent a lot of time in the parking lot talking with other frustrated customers about lousy service and moving to another carrier. read more

This store is not only the closest to my house but has done the best lately at making sure the best customer service was given. Yasenea and Jason were two of the most fun and energetic sales people I have encountered at Verizon to date. My husband and I came in pretty close to close and these two worked very well together to get us our upgrade as quickly as easily as they could. I knocked off a star because the store itself needs to have more accessories for the phones that they have in stock. It's been hard to find a really good case that I like and I would expect a phone store to have more of a selection. read more

This location is conveniently located near Northeast Mall and several major highways. Easy to access from Hurst, Euless, Bedford, Richland Hills and Fort Worth. The staff was very courteous, knowledgeable and prompt. While there were examples of all types of phones, tablet devices and a variety of accessories, it felt a tad under-inventoried in the depth of accessories department. Having said that, the selection was better than most other stores. Matt and John also helped me find ways to economize with my current accessories limiting the financial burden of the switch. Was moving very reluctantly from my unlimited voice and data plan on the iPhone 4 to the 5 and changing WiFi cards. Pretty stressed heading into the experience for fear of having to pay significantly more per month to cover my usage and of the "hidden costs" of the new move for accessories, setup fees and the like. But, Matt (store manager) and John (New York-John) patiently looked up 12 months of usage history on both of my accounts, explained the new plan options (slowly) and moved me over seamlessly. And I will be saving almost $75 per month and have significantly faster performance. Appreciate very much the professionalism and courtesy of this Verizon staff! read more

We spent quite a bit of time in this store, working with Tristan. Tristan was very patient with us and got the best deal possible for our family. Of all the Verizon stores we've been in since 2005, the Hurst store and Tristan gave the best customer service, by far. read more

This is by far the best Verizon. Ever. Be sure to work with Tristan - he is very helpful and sweet. I have never had any issues here unlike the Grapevine store. I love Verizon, and love the Hurst store! read more

They have very crappy screen protectors bough 3 all of them cracked and even cracked my phone screen. I dropped my phone a little over a foot on to the ground. read more

My experience last week was a ridiculous Comedy of Errors. Depending on the "manager-in-charge-that-day"....the solution "provided" (and I use that term VERY LOOSELY!) was not only different but polar opposite. I believe because I wasn't in the store to "upgrade" or "buy a new phone"......basically, they could not have cared less about me even though I am a long term customer with Verizon. I was without a wireless communication device for six days because of their lack of processes, procedures and basic common sense. To end on a more positive note: Zachary was as helpful as he could possibly be even though he had limited authority as to the outcome of my situation. read more

I have never seen a more rude and arrogant staff anywhere. When I lost my cell phone I went to the Hurst Store to see what was available for a replacement - my 2 year contract had ended as well. The cheezy guard/manager that protects the front entrance demanded my cell phone number as I entered. A female staff member picked up my tail as I was perusing the phones on display. I told her what I was needing and she told me that I needed to show photo ID before they could offer me any assistance. I refused, stating that if it was required at the time I selected a produce then it would be forth coming. The front door guard then came over, blocked my way and told me I had to leave NOW or show photo ID. Not a chance under those circumstances. I left and went to Best Buy - across the parking lot. The service was excellent, they had a phone in stock. Showed me alternate plans with other carriers and I was out the door in 15 minutes. No photo ID required. read more

Service is great and professional, I had some trouble with my phone and my carrier T mobile. Went to Verizon and Kelly was awesome. She was very friendly and knows her stuff really well. I recommend Verizon and I recommend dealing with Kelly. read more