Exceptional service at this location 1 employee named trish who took care of my concerns she was…read morenothing but very patient didn't rush me and totally took care of me for sure was very informative, professional and her mannerisms and total work ethics are up to par for sure. If this employee is up for a review and or promotion and or a raise in pay all I can say is very well deserved.

From the owner: Visit the T-Mobile store in Holly Springs and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 189 Grand Hill Place can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Came in waiting while Jose sat lazily doing nothing. Finally one of co workers directed him to…read morehelp me out. I go ti his cubicle and he's texting for "work" related. I asked if this is normal protocol and he said "there's a Verizon 5 mile down the road". Terrible customer service. The guy waiving needs to find a different job.

I have been with Alltell/Verizon since 2003. I went to the Holly Springs location this evening to…read moreexpress my concern with my IPhone 15 pro max since the outage. I was met with rudeness, belittling, and refusal of he/she giving me name when I stated I was going to record the rest of visit. All of a sudden I was told I was being aggressive and needed to leave the store. He refused to give his name. The entire conversation is recorded and I'm stunned to be treated that way after 23 years of service with them. Go elsewhere if you are smart!

I had an excellent experience with Andric Mercedes at Verizon. I went in to purchase two phones and…read moreset up service, and from the very beginning, his knowledge, professionalism, and customer service were outstanding. A few hours later, I had an issue with my backup, so I called him, and once again he was more than willing to help. He even stayed after hours to make sure everything was resolved. That is what I call exceptional customer service--commitment, patience, and a genuine desire to help the customer. Verizon is very fortunate to have Andric Mercedes on their team. Highly recommended!

I visited this Verizon store around 9:30 a.m. on June 12, and unfortunately had a very negative…read morecustomer service experience with the only female employee working at the time. From the moment I walked in, I was met with an unfriendly attitude. She told me someone would be with me shortly, which was perfectly fine, but when I chose to stand off to the side while waiting instead of sitting down, she looked at me and said, "You can go sit down somewhere, you don't need to just stand there," in a way that came across as rude and dismissive. I calmly responded that I preferred to stand, as I wasn't bothering anyone and wasn't trying to rush the staff. There was no reason for the interaction to become uncomfortable, yet I felt like I was being spoken to with unnecessary attitude simply for waiting quietly. Customer service should make people feel welcome, not judged or disrespected. I left feeling frustrated and disappointed by the way I was treated. I hope management reviews this incident and reminds employees that professionalism and courtesy are expected, even during busy times.

Almost $300.00 per month. Internet, cable and landline! We are on SS and very limited budget…read more Goes up yearly. No special cable etc. Cable, internet and phone goes out almost daily and hours at a time. No one knows why. I go to store at Holly Springs NC and tried to speak to the tree folks behind the counter. They said sign in and pointed to a computer screen. Three people behind counter are doing absolutely nothing but laughing and joking. I'm only customer in the store. I wait for 30 minutes while sick wife waits in car. I told them I can't wait any longer and they never said a word! $300.00 for what? They are worse than Suddenlink in Greenville, NC!!! What happened to telephone service?

From the minute I stepped in the Holly Springs Spectrum, I was thankful how pleasant and efficient…read morethings ran. Jeannette was particularly helpful.

Deejanay (I know I murdered the spelling) was absolutely excellent. Professional and knew exactly…read morehow and what to do to help me.

Horrible customer service. Corporate needs to review this stores training/customer experience…read morepolicies. I regretfully ordered an upgrade for pickup at this store, as I typically use the Apex location. The phone showed as in stock online, but when we arrived, we were told it was unavailable. I completely understand that inventory can change, and that alone was not the issue. At that point, however, I had a pending upgrade order and had already been charged the sales tax. Naturally, I asked what my next steps were. I was repeatedly told that I needed to cancel the order myself online or through the AT&T app, even after I explained that there was no option available for me to do so. I then asked whether the phone might be coming in on an upcoming shipment. The employee became visibly annoyed and responded along the lines of, "We don't know when we get shipments. There's nothing I can do." There was zero effort to explain the situation, offer an alternative, or help resolve what should have been a very simple issue. Afterward, I contacted my local corporate AT&T store in Apex as well as AT&T Customer Support. Both informed me that the store where the pickup order was placed should have the ability to cancel it and that cancellation was NOT something I could complete on my end. I was also told that if the order could not be fulfilled, it would eventually be dismissed automatically after a few days. Great -- that is information this store could have simply provided during my first interaction, rather than being treated as a problem by shopping at this location. Throughout this experience, the employee was consistently uninformative, dismissive, and unprofessional, with ZERO willingness to help. When I later asked for his manager's name, the call was disconnected. This experience was frustrating enough that I seriously considered switching providers altogether. Thankfully, the customer service I received afterward from AT&T corporate support and the Apex store was WONDERFUL and reminded me that this is not representative of every AT&T location. Until now, I have had great experiences with AT&T elsewhere, which made the treatment at this particular store even more disappointing. I would strongly recommend using a corporate AT&T location instead.

As promised, I'm here to update my review!…read more If I were able to rate this company 25 Stars, I would! Mr. Ben called me personally to make sure that he could do everything possible to fix my issue and they did with some bonuses included! I will most definitely recommend anyone that has issues with with their electronics to use this company! As I stated in my previous review, I had no issues with their professionalism nor customer service. The gentleman that work here were fantastic! And special shout out to Mr. Ben, the owner! Blessings to you! I'm going to leave my previous review below For context --------------- I'm only giving 3 stars because I am a Mac User. My general experience was good with this company... it's just that I found out after paying and bringing my new drive home (but not being able to seamlessly access my data), tthat they don't have a mac in office. My new drive was formatted to Windows (although I'd already formatted it for compatibility with my macbook). While i can read the data, I can not actually open my Adobe libraries or programs, nor can i partition the drive because of the way it was set up. I will update my review upon final resolution.

I'm a senior citizen and I was having some problems with my cell phone. It turned out to be…read moreoperator error. They showed me what I was doing wrong and were very nice about it. They even set up the phone to connect the car. Alex was great to work with.

The AT&T store in Apex, NC is amazing. I showed up yesterday and the salesman, Chris, went out of…read morehis way to assist me with something that had nothing to do with AT&T. Amazing customer service

Sunday December 22nd: not sure his name but was trying to get him to help us and he was being extra…read morerude. I tried to explain It was bad communication and he continued to be rude so I left and said I do not want this service. Going to be switching services because of the way I was treated tonight.

For the first time, I recently went to this repair shop for my PS5, and the situation on what was…read moregoing on with it. And just in a few days (3-4) I have received a call from them to come in and watch them test everything and it was fantastic! My PS5 works now! Customer service was also amazing! I do recommend coming here if you need a simple repair for whatever technical issue you have. And the price to just get it repaired was super cheap. I was in shock!

Fixed my phone quickly and explained what was wrong with it,Great customer service and very friendlyread more

I normally don't like doing bad reviews of businesses, but I had a frustrating experience here. One…read moreof their new reps (Chad or Craig or something totally different), promised me that RCA cable to HDMI adapter would work for my component cables that were all ready coming out of the walls. Against my better judgment I decided to try it. (This was admittedly my fault for believing him, however it would be good to have somewhat knowledgable staff on the floor or at least to not be so sure it would work if they were not 100%). Anyway, after it didn't work, I took it back to the store, but they would not accept it as it was a couple days after the 30 day return policy. I understand the need for 30 day policy for electronic items for sure, however I felt this was a bit different since their employee repeatedly told me it would work for my needs. I had all packaging and receipts, and would have even been good with store credit, but they were unwilling to do anything for me. I will not shop here again and would warn others to not trust the staff if you have any questions on anything.

My refrigerator quit working on a Sunday morning at about 8am. I am fairly technically inclined and…read morelooked into fixing it myself. I found that a fuse on the circuit board had blown and so I started to search for where I could get one on a Sunday morning. Lowes...nope, Home Depot....nope, ace hardware....nope. It had seemed that all the food in my refrigerator was going to spoil. I did a little searching around and found that my local radio shack had 23 in stock! Yes!!! I went into the store about 20 minutes after they had opened and the two women working there were very nice and helped me find exactly what I needed. The inside of the store was clean and well organized. The store has definitely become more based around cell phones and their accessories, but It was nice to see they still had the parts that made them who they are. Thanks radio shack for saving the day! I will return to the store in the future for my electronic needs!

I've had it for 2 weeks and love it. I had Spectrum for 3 days before realizing they're like every…read morecable provider I've ever had (ATT, Verizon, DISH, Charter, Time Warner) where the connection bounces between speeds, I get random disconnects, and the service hella sucks. I can't afford to be dropping off video calls so I switched and haven't had a drop since or any performance issues. Kudos to Susan who walked me through the process and provided clear information on how they'd install, big into the driveway, etc. For the yard destroyed folks, I get they messed up but the performance and uptime is still good right? For the wifi folks, it sounds like wifi issues not the line. You need gig support equipment. For the router folks, I just got an eero which is what they recommend. If you get a router that can do network monitoring then Ting should be able to fix it unless the line runs through an apartment burrow of gophers. I know that no one really needs a full gig unless you're running an sweatshop mining crypto, but it's does feel better knowing you have a direct fiber line instead of sharing your connection with half the neighborhood.

I would leave no stars if possible. The actual service is great when it works. Just do not have…read moretheir nerve to expect any, and I do mean any, customer service. Any attempt you make is met with hours long wait times with no respect for your time and ultimately no resolution. Not sure there are any alternatives that are better, but I regret switching to them.