As soon as Spectrum took over my service has been sub par. I frequently buffer and time out when gaming. My bill also increased for stand alone internet by $27 per month (Dispite the $44.95 offer for 50 mbps).. I have called frequently over the past 3 months trying to find a lower rate to no avail and treated like dirt from every rep in their customer service group. The frustration is not worth it for this Monopoly. They do not show any customer loyalty nor care about their customers. The sad thing is they verbally confirm that if i cancel the account and re order service I will be able to get their new rate. Not worth the headache with this poor excuse for a company. read more

Cable that literally trips you. Install puts cable above ground. My kid (and everyone else including adults that walk past my house) trip on the exposed cable that looms over the entire sidewalk. Such a crap job. I can't imagine how that is professional or even a legitimate practice for cable laying. So i Call on it and they say if its theirs theyll bury it. Never came. Meanwhile more kids are getting hurt. Parents are getting pissed. Today a little kid from across the street totally ate it in front of my house so I just cut the dang cable. It was obviously a hazard. Tired of it. 6 weeks later mind you. I call and the supervisor says I might get charged. I adamantly proclaim I will do no such thing. I ask "what would you do in my shoes? Kids and every walker by is getting tripped and some injured, what would you do?" To which he responds, " I would probably tell my kids to stay away from that area..." ARE YOU SERIOUS. Omg I want a lawsuit on these bags of as$. It's a SIDEWALK for God's sake!!!!!!! I'm absolutely astonished and disgusted with the service both installation and customer -wise. TWC is what I call BAD BIG BUSINESS. HORRID NEGATIVE STARS .... I would rather tether from sprint cellular. And that,my friends, is saying a lot. read more

you guys have the worst customer service!! i've spent over 1 hour on the phone trying to get to know the status on my installation appointment schedule for today but it turns out that i wasn't even on the system because you couldn't provide internet service in my area. i've never experienced such a terrible, unprofessional service from a provider in my life. you guys transfer me to 4 different people and all of them without a clear resolution until i spoke with a supervisor. anyway you guys shouldn't been doing this type of service and sending an order # or even worst a installation appointment date when there's not even an order and you guys didn't have the courtesy on calling me to notify what really happened worst experience ever in my life! worst customer support ever experienced overall i'll never recommend this company to anyone read more

Do not sign up for Time Warner Cable. They do not provide the service that they advertise. They also do not correct issues when you call and request assistance. I highly recommend signing up for ANY other provider for your Internet service. I have had their service for 5 months and have spent more than 20 hours of my time including on the phone with their customer service, 3 visits to my home from technicians and continual chats/calls and the issue is still not resolved. It's sad that a company can operate this way and still be in business. read more

I honestly never had a problem with them but until I needed to add a phone line recently. I ordered it online and went in to this location. As I tried to ask the lady how it all works, she briefly interrupted and tells me "I'll show you right now" meaning when she is done with everything, she will show me. I wanted to let her know that I just wanted a regular phone line- no extra stuff & if they offered just the line without any modem because I already have an Internet modem from them. She didn't care to listen until she gave me all of my equipment. I told her that I was trying to explain to her that I only wanted a generic phone line and if it had more equipment than I already had, I'll go somewhere else. She then gave me a modem for just a phone but she asked me to bring back the other modem. Long story short- she gave me the modem with JUST the phone line, I couldn't use my wifi & I found that out after talking to a TW Customer Service person plus they didn't understand why she gave me just the phone line when she knew I had internet but yet asked me to bring in my other modem. If she would have given me the time to explain what I wanted or before she brought everything out & made sure that was what I needed- I wouldn't have had to deal with all this mess. They don't listen to you so make sure you express yourself before they start pushing you out the door. Poor customer service. read more

Time Warner has terrible customer service, everything is a sack of lies. The speed is terrible, they do not stand by their word nor their service. It is always someone else's fault or the modem as to why your internet is so terrible. When you call with an issue, they just transfer you until you finally hang up. There is a pricing catch to everything. Suppose to pay 44.99 turns in to 93.00, If you have another option, run with it! read more

Fraud! I was paying $119 a month for a bundle, and cancelled $20 internet speed option and the next thing I know is that they added some kind of surcharges and my new bill was again $119! Shaddy thing is that you cannot check billing statement only except current one which is ridiculous! You chose to get online bill, and you never get to compare your old bills to current one. Luckily I had a few paper bills before I switched to online bill and they added some stupid surcharges and my bill never went down by $20 + tax as I had wished! Also they charge you cable box and internet modem for $20 a month while AT & T charges you half of what TWC charges you! Don't ever geet cheated by TWC! Google TWC surcharges and you will see how shaddy this company is! read more

I had nothing but problems when I switched to ATT. I am very happy we switched everything toTWC.

This company is the worst cable service ever in El Paso as Albert K wrote. I'm just mad there is no other cable service except satellite or I would be gone in a flash. I have pics of a blank TV which seems to be my service every night..I'm tired of the run around BS already had my yard dug up twice..since so called it was the cable that was buried under the ground...yeah sure it was and that why I'm done with this company. Id rather watch a blank screen for free then one I'm paying for. read more

Poor, bad, lousy, awful. I never was able to get Time Warner Cable to provide even fair service. Every time I contacted them I was told there was not a problem on their side. I got tired of being called a liar, so I fired them. Best feeling I had was going in and giving them back their equipment. I still can't take the smile off my face when I see $150.00 in my bank each month. I have not missed them at all. I wish I had done this sooner. read more

Time Warner has the worst service around, and I have had Comcast. I first started my journey with Time Warner February of this year. As of March of this year I have had a tech come out once a month, including one coming by Wednesday and that is the least amount of times they have been here. It is possible they have been out here more. Crappy customer service has me on the phone for hours "troubleshooting" my issue each time I call in with the same problem that they STILL have not fixed. With the amount of money I am paying I should be getting far better service. I have had my box replaced SIX times. Not once, not twice, not even three times. No, SIX times. Each time they come out they switch my box for a new one. So why am I paying premium prices for less than subpar service? Half the time I can not even get online or my videos don't load. If I am paying you $80 a month I expect better or I expect my money back. I am currently locked in to Time Warner since my area only allows Time Warner, but the moment my lease is up and I move, I can guarantee I will NOT be taking Time Warner with me. On a scale from 1-10 I give a 1. Never. Again. read more

I hate that I have to give this place a star in order to write a review. They are fortunate that I am not a violent person. Before I even moved to El Paso I called these rude incompetent people to arrange to have cable and Internet installed. Their prices are ridiculous but I was willing to give it a try anyway. A week before the scheduled install I received a call stating that they wanted to mail me an easy install package so that I could do their job for them. I told them that the house was wired for satellite and not cable. They argued with me until I said fine just send me the package. Two days after the package was supposed to arrive I called and they said they had forgotten to ship it. The package finally arrives four days late and when I hook everything up it does not work because the house is wired for satellite!!! I call and try to schedule a technician to come and hook it up and not only is the woman on the phone rude and absolutely clueless about how to do her job, they tell me it will be another two weeks before they can send someone. I had to call AT&T to get cable and internet installed because these people made me want to tear my hair out. Not only did they get here faster their services are much more affordable and the installation fees were waived. Time Warner has been advised to come and get their equipment off of my property as soon as possible. AVOID THIS COMPANY AT ALL COSTS!!!!!!!! read more

I absolutely would never recommend Time Warner to anyone. I ordered cable for my elderly father and two days later, they said the order hadn't been put in. So I ordered it again. I told them that the tech who installs it will also need to show my father how to use the new remote. The tech never did that. So the second tech I had to request to help him with the remote, did not show because he said no one answered the phone at the residence. I was ON THE PHONE with the tech as he was headed to my dad's. I told him my dad was there. Why he didn't get his lazy ass out of the truck to do his job, I don't know. I have now called for a THIRD tech to go out there but they cannot get there for ANOTHER two days. In the meantime, my father is literally in tears, frustrated and waiting for one of the few things that comforts him- his old Westerns. We are now looking at something that was supposed to take two days has now taken eight days. We are not even sure if any of this service will even work. This is how they treat their elderly veterans? I am absolutely disgusted! read more