Verizon is a great place to have all your phone issues addressed quickly and efficiently…read more I ported my late father's decades-old landline to my cellphone (I'm sentimental that way) and Verizon made it happen without a problem whatsoever. I never hesitate to go to the Verizon store!

Louis is such a treasure. Knowledgeable, friendly, direct, all that stuff an employer would look…read morefor in an employee that deserves a raise and promotion. I will actively pursue him to work for my company so y'all better work to keep him!! This place has a great location and nice unobtrusive music and noise level. Its my new home store!

Worst service ever. The outages happen every month, and it's taken hours to whole day to resolve…read moreit. The promotion is lying. Their representative promised that if i move my service to their business I'll pay $130-$150 instead of $200 with Xfinity and I ended up of paying $240 for the same quality and same services

I needed to get internet service for my home. I have AT&T phone service. I was told that I would…read moreget phone and internet bundle discount, also military discount, and also a 15.00 since they no longer offer max and I would pay 49.99 a month. I got my first bill and was 79.99 and I called 3 times to complain and they said they would take care of the problem and the last one was a manager and that I would get email with the correct amount within 2 hours which I never received anything. I had to call again and talk to representative who said that the bill was 79.99 and I explained everything to him and he said the promotion was not offered when I got the service, so then their representatives lied about the promotion which is not my fault. I then talked to a manager who was no help and only wanted to give a one time credit and I told him no that I was promised 49.99 and what I am going to pay and not going to pay 30.00 more. I was then transferred to loyalty department which was no help as they kept saying they were going to check what the other representatives told me, then she said there was an error message and to call back in 24 hours. I told her I already called 4 times and they still can't correct the problem. This is the worst company ever and will have to look for another company. I should have stayed with t"mobile as they keep their promises they told me. Please do yourself a favor and stay away from AT&T as they lie to you to hook you in and then they change everything and that promotions were not good when you got the service. I wish they would keep their promise and charge you what you were promised. The whole company is bad from Representative , to managers to loyalty department.

El Paso Family Spectrum Customer Service and Spectrum Technician are fantastic. I didn't write the…read moreCustomer Service Representative name down, but her professionalism and knowledge helped me to began Spectrum Services. She was able to follow up with her Supervisor to get my in home service waived. Yvette the Spectrum Technician was professional, organized, knowledgeable, and patiently listening to me as she set up my modem and WiFi equipment. Truly truly excellent Service. She assisted me with my phone cause I'm a rotary chick and electronics are not my strong suit. With her patient directions I was able to download the Spectrum application save my username and password and delete the old information from my apartment complex WiFi. Having T V again, powerful WiFi and freedom again to watch sports documentaries news movies etc etc is Joyous. Nothing but respect and admiration for Yvette Spectrum Technician as well as the Customer Service Team

Service, information and install were flawless. Price beats the competition with the same or…read morebetter speed. No contract and no hassle. Robert W, Texas

One your service is so slow and two don't tell me I have to give you a good review to get my…read moremonth's payment back even before I used that month's payment Y'all are trash and be telling me that to get my money back I have to give you a good review So this is my review and you can go shove it up your as***** YOUR COMPANY IS DOG WATER Don't USE THIS COMPANY

If you enjoy: Your internet constantly crashing,…read moreRude after hour customer service people, No return calls from technical support, Being given excuses such as: Other companies are stealing our signals; Too many people are on the internet; The trees are in the way; Or, if you pay more money they can turn up the speed, (which is ridiculous because they cannot even provide the promised speed under their current plan).... Then Southwestern Wireless is for you.

I would give them zero stars if I could, my internet goes out every night around midnight and…read morenever get a call back from a so called "tech" with any explanations. I recommend getting an antenna don't to waste your money and hope the internet works when you need it to work. They expect you to pay more money to speed up the internet but you don't get the speed you are paying for to begin with smh. I'm sorry I wish I was exaggerating but I am not!

I feel like not enough people are talking about this company. And if they are, they can't seem to…read moreseparate them from their former namesake. I mean, if you're a customer, then it should be fairly obvious that Spectrum and Time Warner are totally NOT the same company. You see, I've lived in [and out of] El Paso over enough years to remember the abysmal days of Time Warner. Most of you know what I'm talking about. The days where cancelling service was about as pleasant as getting a root canal and about as convenient as driving your car to work with only three tires. Back when Time Warner was still a thing, my Internet service would drop its connection literally every 15 minutes at worst...to once a day at best. One time their service techs came to my property, ripped out all the wires from the ground so they could replace them with newer (faster?) lines. Guess what happened. That's right--the Internet kept dropping like clown pants on a pratfall. But then...I moved down the street to a house with better interconnectivity infrastructure. And then...Time Warner was ancient history like yesterday's garbage. Next thing we know, in walks Spectrum like John Wick tearing it up at a nightclub full of gangsters about to get slayed. Near as I can figure, the game changed tremendously once Spectrum took over. From much more open communication with tech support, to tighter ETAs for scheduled house installations, to more frequently upgraded (not to mention functional) hardware, to simply...ya know....operating like a STEADY ISP!! For the most part. See, Spectrum is not perfect. No ISP ever is or will be. We still experience random disconnections. But they are few and far between. My only real complaint with that is how their new router and modem configuration causes the resetting process to take well over 6 to 10 minutes to reconnect. Now, that may not sound like a long time. But imagine waiting that long for the service to return as you're waiting for the rest of "My 600 Pound Life" to finish buffering. *Disclaimer: I do NOT watch 600lb Life, guys; my wife does. I just wanted to use a reference more folks could relate to. Oh, but what of the main headquarters, you ask? Well, it's quite efficient, actually. Not much to say, except for the fact that they are doing well to adhere to COVID standards. More interestingly, they have greatly simplified and reduced the wait times in the lobby with a digital sign-in service. Customers are called up by name in the order they signed in and the few times I've had to come here to return equipment, the lobby is never crowded. This place hasn't been reviewed in over 4 months and most of the one star reviews date back to 2019. I really don't know what these other blokes are on about. And I realize ISP experiences vary from customer to customer. But as for me, I'm sufficed to give Spectrum 4 mostly steady Internet connections with minimal downtime out of 5. They ain't perfect. But it sure beats the hell out of expensive satellite service with monthly data caps.

moved over to a different internet provider for awhile. it was a peaceful service however…read moreunfortunately needed faster speed which spectrum has, but I hate dealing with them. they send a email to me offering a $50 internet credit to join. when exploring options they will send a statement credit to your account if you sign up, I signed up and didn't mention it the first go around so now they refuse to honor it and say unless we saw it it ain't valid, even though I have the email stating so. bad company with some decent internet, feel free to spend 2-3 hours trying to get setup properly while getting a sales pitch for more services every 5 seconds.