Wonderful experience with Brandon helping us. Swapped 2 phones over from Verizon at the same visit, new plans, one at a fabulous rate due to add-on promotion for existing mobile customers. He patiently explained all promotions and explored pros and cons of each one. Then reassured one new customer about coverage in another part of the country and explained international rates to the other. Very happy with current service and looking forward to many more years, even though no contracts involved. read more

Issues after issues. I don't have a choice as this is the place that I have to use in the apartment I have. Just too expensive for just internet. read more

Went to this store in Cookeville TN to get cell phones and they literally messed up something at every step. I needed 5 new phones all black. Women ordered 4 black and 1 white told me it's no problem they could exchange it in the store. lie number 1. She told me when the phones arrived at my home if I brought them all into the store they would help us set them up and learn how to use they. lie number 2. when I went into the store to get help setting them up i was told we do t do that. Thus is getting long so I'm gonna stop but I think you can get a picture from what I've said so far that the customer service in this store is the worse I have ever experienced. read more

Vince was very helpful and proactive. We turned in our cable box while moving cross country. Vince was very understanding and efficient.

Just moved into the neighborhood and spectrum is the only choice we have right now. The Internet has dropped several times throughout the day and my husband works from home so this is obviously less than ideal. They keep scheduling to come out and take a look, but the driver is constantly late and we're having to cancel because we can't wait around all day. More options available in the area so that we can switch as soon as possible. read more

First week my Internet was out for four days they sent tech to fix it first month my Internet lines was on the ground of neighbors yards for 9 days but it gets worse I have cameras they said they came out and nobody home liars then asked if my house was hard to find wow so lie so more then have the nerve to ask for payment when my service was out half the month my advice never get spectrum and tell all your friends and family they suck. read more

Spectrum will continuously raise their prices when you have added nothing to whatever individual/package you have(without telling you). 2020 internet alone was around $60...2024 is at $86.99 for internet alone. read more

If it was possible to give this place no stars, I absolutely would! We have had this services for a few years prior to moving. We've called several times since moving to the area we live in now. We've been told serve people were coming out that never showed up for two years. We finally had enough and switched providers this week. We called today to discontinue with spectrum and it took almost 2 hours for the lady to stop trying to do every trick besides pulling a rabbit out of a hat to end the service! Then we get to the store where we had never been before and Josh comes from behind a registry to let us know we must check in. My husband attempts the check in and has an issue so he ask Josh for help. Josh began with his passive-aggressive attention from that moment. Once our name is called, yep it was Josh. He took the modem and after looking up our account ask us about a router that was left on our account from the tech from 2 years ago. I explained we had our own router which he stated he would expedite the search for it so we didn't get charged. My husband explained to him he could see on our bills that it list it as unknown because we didn't have theirs. He then began asking why the mistrust when I ask for a receipt. I hesitated to answer but then I explained we could start with him even asking about a piece of equipment we had never had. He answered with yep but that would have been on your receipt from 2 years ago. Which I explain I never had one listed. Don't use this service! read more

Spectrum - Internet Service Providers Near Me - Cookeville, Tennessee

I have been having internet and home phone issues, technician was here yesterday didn't fix a thing he left and it was the same way but I guess it's okay . The internet went out again last yesterday has been out ever since it's the following morning they call me and they can't get to it until tomorrow at 5:00 . It was supposed to be expedited because the tech screwed up fixing it when he came but now I have to wait again . But I'm welcome to bring my equipment to their office and get new equipment which will probably be used and fix it myself if that's what it needs . This is the worst company I have ever dealt with I had Twin Lakes for a home phone and internet for six or seven years thinking about going back to them . I don't get service on my cell phone very often their cell phones Spectrum service . I depend on my home phone and my cell phone and I don't work I have stage 4 emphysema and my husband works he's gone for 12 hours a day I'm by myself what if I need to call an ambulance or something oh wait I can't I don't have a phone . And of course they won't do anything about your bill it . You still have to pay the full month read more

I needed assistance with Autopay. Michele was very knowledgeable, friendly and patient. She helped us take care of other things while we were there as well. read more

Gave 1 star, but only because nothing less was available. Had appointment for new service between 11 am and noon. No one showed so I called Spectrum. Was told new time expected to be 1:50 pm. Not only did they not come when promised, no one bothered to call with an update. I commented that this was horrible service. Spectrum rep replied, "I agree!" She offered another appointment, but considering how bad it was this time, why would it be different the next time; so I declined. read more

I went to the store to turn in my cable box since I was only using the app on my Roku. I was told that I had to change my package since the one I have required me to have a box. I said, "no problem, let's do that". The CSR then said that I had to call the 800 number to make the change and that she couldn't do it. She also said she couldn't take the box until I made the change. I took it back home and called customer service at the 800 number. It took about 20 minutes hold time then another 20-30 for the tech to figure out how to make the change. Once that was done, I had to make another 30 minute drive back to the store to turn in the box. It is done but I am not sure if everything is configured right on my account. I will check the next bill closely to see if it is right. This is the most disorganized and inefficient company to deal with. None of the web information is clear nor easy to find then they make any type of change extremely difficult and frustrating. I hate to say completely incompetent but it almost seems like "stupid" on purpose. Hard to believe a company can actually operate this poorly. read more

I have gone in twice today and still haven't been served. I had to return my cable and WiFi boxes and thought I'd have plenty of time on my 2 hour break to be able to return them, but I was wrong. I waited for 45 minutes and the line of people waiting didn't move. Plan for an entire day if you decide you need to go here for any kind of service. read more

I have never dealt with such an unorganized company. Since spectrum moved to their new office just going into the store there is nothing posted about how check in to conduct business with them. You walk into the store there is a tablet that you have to sign in on but don't think any of the workers will tell you how. There is an place to pay your bill if you prefer not to interact with the workers but once again don't ask one of the workers. If the store is busy and there is only 2 workers Lord forbid that the 2 workers call back to wherever staff is, for support to help get the customers out of the office with them not been waiting for an hour or longer. When you think when a staff comes out after being there 30 minutes plus, "finally more help." Don't get excited because he is focus on his area taking 10-15 minutes signing I guess. No once acknowledge there is a lot of customers waiting. The the same guy goes back into where staff goes. Than 10 minutes later a customer ask what was taken so long and they been there an hour, 1 female worker (she had long dark curly hair this was on Mar 4, 2020 a between 11 AM -1 PM) stated the she and the other female worker was helping customers on getting new cell phones. Which made the customer ask why wasn't there another staff out and it was wrong to have to wait for service for an hour. The dark hair staff started arguing with the customer which was totally inappropriate. When it was getting heated between staff and customer the guy that came out if the back earlier came out along with another guy and the fussing was still occurring between customer and female staff so they heard and saw this. The first guy ( the guy that was there signing in than went to back) called the customer (which was on the tracking board) the female staff that was arguing with the same customer made a comment about now your taken care of. The point I am trying to make is I have never experienced a business where the staff think it is appropriate to argue with a customer. Even less when the staff should have called to back or wherever the staff is when they are not out where the customers are and ask for help. I know the 2 original female staff were busy help customers with purchasing new phones ( which was taking up 30 plus to get it done. They should had realized that they needed (the female staff) should done the appropriate thing and requested help. Not like the guy they had come out prior saw the many customers waiting and after logging in stay out in the store to help get the customers out quicker. So disappointed with the service at the spectrum store. read more