Our first winter in Tennessee and we had issues with our Heater on Fri the 23rd, late in the evening.
Didn't really expect to have anyone show up. Called "A Degree Above" because they were local. Was told they were very busy and we would be put on the call list. Received a call not too much later from Mike(one of the owners) saying he was on the way back into town and he would come by and check it out. Long story short, he came by in freezing weather in the dark diagnosedthe issue got the heater running letting us know up front that it may only be a temp fix.
The part quit the next day, Christmas Eve, we had to call again, assuming we would be without heat till Mon the 26th.
Well he calls us back and says he may the part me need at his shop. Now this is the part that got to my wife and I, even with a full schedule he brought the part to us and replaced it that night. We believe he went out of his way to insure we had heat on the coldest day Tennessee has had in a long time. Mike and his wife who took our calls who I can't remember her name, I apologize for that, reminded us why we relocated,
The people. A Degree Above and business' like it are whybwe love it here. A Degree Above will be getting all our HVAC business. read more
