Spectrum is horrible, I canceled my service a few days into the billing cycle and they charged me for the entire month. They are bullying people and making the service ridiculously high where no one can afford it! They have no loyalty to customers who have been faithful and loyal about paying their bill each month on time. read more

Came in on a Saturday around 11:15 and waited an hour to turn in equipment.. had 4 people in front of me and it took 45 minutes. That's about this store. read more

Everyone was very friendly and helpful. Overall great experience. Appreciate Jas's help!

I canceled my service four days into the billing cycle. They still charged me $193 for almost a month of services I didn't use. They said they don't prorate the month. But it's a big enough company where they could've just given me a refund.. Besides I wasn't exactly sure where I was in my billing cycle. Terrible customer service. We've left spectrum completely. And we will never go back. If I could give negative stars, I would read more

Honestly I feel truly violated by Spectrum mobile and cannot believe they operate a viable business. Tried to move my line to partners account, spent many hours doing that. A few months later they started billing me again for the old account (billing me twice for same number). Got fed up and tried to close account all together, spent many hours trying to port my number out. Ported number finally and they continue to bill me for the line saying line is still active. Spending many hours now trying to get them to shut it off and refund the money they continue to auto bill and pull from my bank account. I doubt it's fraudulent, just total incompetence. read more

Absolute garbage. Internet went down Friday afternoon. The best they could do to restore was Tuesday afternoon. Trash company. I implore everyone in the area to switch to Verizon. read more

So I've been having issues with our internet off and off for a few days. My neighbors was off and on too the same time as mine. On the 3rd visit finally a supervisor came out and took care of things but it was very frustrating. I just wish when you call with an issue they actually write down the info and don't just act like it's a problem on your end when it isn't read more

Not good at all. My husband developed a psychiatric disorder and left me with his name being the only one on the account. Because I was not on the account (despite being his wife and a co-owner of the property at which we receive service), they would not let me pay the bill. I had to explain my traumatic situation to at least 20 different Spectrum employees, since not one could make a note of the problem for the next person they transferred me to. I had to argue with each employee, explaining the same problem over and over. Trying to find a way to pay my bill became a three-day endeavor during which I couldn't do any of my remote, online work. I had to find a ride to the Spectrum store twice, only to encounter more confused employees who couldn't help me. They even called upper management and came up with a plan, only to hang up the phone too soon, before having any means of implementing that plan. I had to wait another 24 hours for my service to be restored. The whole thing was absurd to the highest degree. Unfortunately, Spectrum has a monopoly where I live and I cannot transfer to another internet service provider. I only hope that if you do have a choice, you will go for AT&T, who never once caused me an issue while I used their services at a different location. The uselessness of Spectrum customer service is absolutely unimaginable. read more

Employees at the Spectrum store located in Collinsville IL have terrible attitudes and poor customer service. My phone was ordered online through spectrum and their employee was upset that I didn't buy the phone from this store. How rude and unprofessional. read more

I tried to pay my bill online like I have every month for the last 2 years but this time the site was down. When I called Spectrum they said I could pay them for an additional $5 or hang up and call back and use the skynet option. When I asked them to waive the fee because their site wasn't working they said I had plenty of other payment options and that taking payments was a waste of Customer Services time since there is an "automated option". I would suggest that Spectrum automate their entire Customer Service department, fire all the remaining humans, and let the AI answer all the questions. Or just get your website to work..... read more

0 stars if possible, never leave reviews but this service is so bad, there are outages every single week, service to network every other night, so for a night shift worker, the internet never is actually working when I'm available to use it, they steal your money and refuse to do anything about it. read more

ALL WE WANTED TO DO WAS WATCH NBC TONIGHT!!!!! The only reason I gave one star is because there isn't a NEGATIVE TEN. I hate you Spectrum. Two. Nights. In. A. Row. Can't even get through to Customer Service!!!! Spectrum is the WORST. If you're shopping around, DO NOT choose Spectrum. read more

I was just passed along and transferred 3 times. The first two reps stated that everything was ready to go and all I had to do was have the "third party account verification dept" press a button. Well, I was transferred to this dept and stated my name, address and boyfriend's name a third time... but this chick decided that since I am not technically the account holder, she will refuse to access our account until my boyfriend calls. My boyfriend has already provided my information and stated that I will be using our internet for work as I am a remote employee. Because of this one individual's decision I am losing a day of work. I view this as a lack of training from spectrum and a discouragement to progressive individuals who are "partners" and do not want to be legally married. read more

DO NOT ever get service from spectrum they fuck u over I was double charged for my internet I called to address this issue was dicked around being thrown in loops being transferred to several supervisors I was told to go to the closest location to receive my refund well I was lied to got to the store and they refused to give me my money. Spectrum overdrafted my bank account put me in negative and then when I mentioned it to the supervisor he basically told me to bend over and take it. I was told they couldn't refund the money to my checking account but they are real quick to take their payment out of the SAME DAMN account they told me they couldn't refund the money too. This place is a joke and the biggest rip off I've ever seen now here I am after being told to go to the store and get my refund walking home with my 4 year old because they wouldn't give me my money in store and I drove to the location almost on E thinking that I would receive what I was promised. THIS PLACE NEEDS TO BE SHUT DOWN I WONDER WHO IN THR HELL GAVE THESE PEOPLE A JOB. WORST BUSINESS EVER. Someone needs to turn them into the better business bureau. Spectrum can kiss my white ass!!!!!!!!!!!!!! read more