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Charlotte, NC

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One person working in the early afternoon.  Large crowd in the waiting area to the right.
Megan T.

Stay away from this location. I've not had the same issues at the one on South Blvd, but this one is closer to my home (not by much though). Anyways, we had been having trouble with good connectivity with our wifi. I called Spectrum and they noted that we had a very old modem/router combo and I should take it in to be swapped out. In the time being, he would relink things to see if it could help. I made an appointment that fit with my work schedule and showed up about 5 minutes before my appointment. There was only one person working and a crowd of people waiting. I waited and my name was not called as scheduled. Finally, two more people came out to help with the crowd, still really not enough. My name still was not being called so I went up to the counter to one guy after he finished with the previous customer and mentioned I had an appointment. He said my name would be called at my appointment time. I told him that my appointment time has come and gone, he quickly changed his tune and offered to help me out. He switched out my modem and I asked him if the wifi just automatically connects when I hook it back up. He said yes, if not to call the help number. I left, went back home and hooked up the modem. Wifi would not connect so I called for help and was told that I was given a modem that does not have wifi capabilities and I would have to go back to exchange. Furious, I went back to the store and marched right in to the guy that had helped me out. I did not care if the still full waiting room would get upset that I did not check in. I was not waiting again. I told him he gave me the wrong modem. He said that was impossible as they only have one modem type, unless I had that modem/router combo. I said I did. And he responded with my bad. You think? Obviously, poor customer service here, inattentive, not able to handle the crowd promptly and timely, and making me spend my work time to travel back and forth for mistakes made that could have been avoided. We all know it won't get better with Spectrum, but at least more options are coming available to us customers with tv/internet/etc. A change may be in the future for this long time customer.

Latest error message!
Ida M.

So here is the latest. I've been trying to get my service to deliver the speed that I'm paying for. I've had multiple technicians out to fiddle with this and that. Each tech finds something that was not addressed by the last tech. Most recently the tech replaced the modem and the router which really seemed to fix it...I thought (hoped). Now, the latest is this error message that keeps popping up and freezing up my screen. Called for assistance and was told to do a system reboot.

If you complain to the salesperson they blame your equipment.  But tech support says it's a computer error  who's right.

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8 years ago

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7 years ago

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9 years ago

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7 years ago

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9 years ago

Just got the same package from Windstream as I had at TWC for $60 less a month. TWC SUCKS! Never again

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8 years ago

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8 years ago

This place takes forever just to return equipment only two employees working at kiosk.

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9 years ago

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8 years ago

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10 years ago

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9 years ago

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Review Highlights - Spectrum

“at the Pineville Matthews Road location in Charlotte gave us exceptional customer service during our visit on 5/8/2026.”

Mentioned in 4 reviews

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