I got a text from Sprint that my lease was ending and I could either return the phone or pay it…read moreoff. But they didn't tell me how much. So we stopped in to the nearest T-Mobile store. Yep, I started with Sprint but now they got bought and merged. So I'm back to T-Mobile and hoping they don't leave me hanging in Montana and Alaska and wherever else I go. The young man who helped me was friendly and mostly knowledgeable. He was able to get me logged in after checking and photographing my ID, then worked out my payoff. After making the payment, he made a small boo-boo that took about ten minutes to fix and apologized. A positive experience that was good. [Review 15059 overall, 561 of 2021, number 2905 in North Carolina.]

Please be aware! I was deceived into getting a new I phone and trading mine in. I was quoted a…read moreprice on paper and now being overcharged $35/month. I have a witness and nothing is being done. After many text and phone calls it appears my only option is the legal route. If anyone else has had this unfortunate experience please advise as there is strength in numbers.

This is an independent store located inside Walmart. They specialize in phone repair and…read moreaccessories. This store didn't open until 11:00 today and although I didn't see hours of operation, I guess it opens at this same time everyday. This is only the second time I've seen it open. The first time I couldn't find any associates to assist me. This time I was finished shopping and had purchased some cold stuff. Didn't have time to browse. They actually opened as I was checking out. Hi! I don't mean to be critical but Walmart opens at 6:00 am everyday! You are missing out on some good sales by opening so late! Besides, Walmart has a rather extensive line of phone products. Amazingly, your biggest competitor in this town is located inside the same Walmart as you are!

My phone screen had went out on me a few days ago. The struggle was real. Just left this morning in…read moreunder 20minutes , phone fixed. I appreciate it

Support staff aren't really concerned with much of anything. Sales staff aren't either. The…read moreService staff however, are pretty good guys. It's 2014, and I find their email response times of 3+ days to be unacceptable. Then when I directly asked why it took so long to respond, I was told "Oh, I was out of the office for a few days..." So then when I mentioned that using the out of office assistant to send emails alerting people when you're out of the office might be a good idea, the story changed to "Oh, I was here, I've just been in meetings..." Ok... then you're either lazy, inept or a liar, none of which sends a positive message to your customers or potential clients... definite room for improvement here.

I am a customer at the Sugar Creek Apartments located at 4218 Sofley Rd. Charlotte, NC 28206 We…read moreare a facility operated by Monarch. I can't say enough about your technician Doug Farnsworth who is always pleasant and helpful. He goes out of his way to provide excellent customer service and I know when I call for service, he immediately responds and fixes the problem. He's is the best.

3 strikes & you're out in my book!…read more 1st order: Shipped late. Quickly discovered that they do NOT make anybody available to resolve issues by phone -- you have to leave a number and wait/pray for a return call. At the time I had the specific e-mail of an associate I'd dealt with earlier, and he jumped in & helped immediately. It appears they've plugged that loophole now. 2nd order: Shipped open box product where new product was advertised/charged. Same old story: nobody available to speak with you. Either leave a # or e-mail. They ended up issuing a $50 refund, but this should not have happened. 3rd order: In a panic I ordered a $150 TOSLINK cable, but found out later the issue was elsewhere. Again: nobody available to assist with the return. In response to e-mail, they did approve the return, but charged a $15 "return label fee." Grrr. Hopefully I'll have my wits about me next time & remember to avoid these shady people who only half-heartedly provide customer assistance!

Update 12/2/25: Received a call from the manager apologizing for the mistake and they were going to…read moresend them out at the originally agreed on price. Should receive the tracking number soon. Appreciate the call back and am happy with the results! Purchased a pair of Sonos Ace headphones as a cyber Monday deal. Purchase went well then received an email hours later saying "briefly listed below the minimum price Sonos allows retailers to advertise." Everyone else is long sold out now. Will never shop here again and I would recommend contacting NCDA

I needed a new battery on my lunch break and Travis was very helpful. He suggested we check the…read morebattery and alternator before just selling me a battery in case that wasn't the issue. Battery ended up being totally dead, and Travis sold me a new one and then installed it for me. Very quick, friendly service. Thanks again Travis!!

Short staffed. The staff there was less then helpful. Go to a different store and don't waste your…read moretime

I want to give to this business, a wonderful review, Malik was like a hero, saving my phone from a…read moredrop where screen was shattered after I drop my phone, he took 20 minutes to fixed and make it look like new. Thank you Malik, your kindness and very hard work will pay it all. Can't thank you enough. You need a fix he got you. Go check him out.

Don't waste your time and money if you want your phone screen repaired. I've gotten nothing but…read morelies about the phone repair....to sum it up.

I love this cell phone stand! They have great products, are very knowledgeable, and helpful. I…read moreespecially like that they put new screen protectors on for me. They clean the phone really well. The prices are reasonable, and organized by phone type and size. The gentlemen are great sales people and know how to treat customers well.

Worst service ever. Went to get my screen fixed and they broke my home button and didn't want to…read moregive me another or the district managers number. The put my old screen back on and said they were just going to give me a refund.