I'm absolutely disgusted by the lack of signal and service I have on my iPhone. I don't pay $100s…read moreof dollars a month for mediocre service. Verizon you're number 1 on my shit list right now as my stress grows and grows as the night goes on and I am without cell service. Especially due to the fact my finals week is approaching and I can not complete any work thanks to this stupid companies cheap towers and pathetic tech. You guys should be removed completely as a service provider. it's embarrassing saying I'm apart of your services because there is such a lacking of them.

Great customer service by Michael Richard's. He helped me with a trade in of a phone and then…read moreassisted me in pairing my phone with my car. He did all this with a calm courteous attitude and a smile on his face. Thank you Michael. When I got my request for a review of my visit. It said my techs name was Christian. So regardless if your name was michael or Christian. You gave great customer service and I thank you

ABSOLUTELY TERRIBLE.. long story but was billed $168 for service never used for 5 months after…read morecancellation and told everything was taken care of two weeks later they sent me another bill for $54. after speaking with supervisor they wouldn't reduce price one cent. fill totally ripped off.

I canceled my lousy unwatchable spectrum TV streaming service the end of January. Spectrum still…read morewants to charge me for 3 weeks of TV service in February that I already canceled and don't have. Their representatives will lie about everything on the phone but when you call customer service to get an actual adjustment made,forget it you're out of luck. They will not prorate anything.

There have been few times in my life where I have ever been inside of a business that makes me…read morefeel... icky. Leave it to this place to leave me with an even worse feeling than when I went in. Not only did these guys seem shady as a South American Arms Dealer , they were rude and unyielding. I recently went in with a friend because the service that my friend was getting was ridiculously poor , it would shut down when receiving picture messages , and the overall service was just horrendous. Double talk and repeating the same things over and over again about why they couldn't refund even the phone that was trying to be returned is poor business practice. They could have at least refunded the $30 for the phone , but instead they decided to argue the situation and have therefore lost customers and hopefully other people will read this review and think twice about going into an establishment that can't even be bothered to listen to... let alone help their customers. Fun fact - someone else came in right as we were leaving to complain about the service. This place should be avoided at all costs. Their service is third-rate, at best. Their customer service is non-existent. Good job guys. Hopefully the rest of your customer base will wake up to your abuse and flee the scene as quickly as possible. 1 star is too generous.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Kalamazoo store today.

Went into the store because of the constant changes to my account. Was told the manager was on…read morevacation. So I came back a week later. They then informed me that they couldn't help me and everything looked fine and to call customer service. Typical Att support. Ignore the issue and continue to charge. No ownership of the problem. No change. They didn't even take the time to remove the broken device from my account so I wouldn't be charged.

We went into the store because we had questions about our AT&T plan. Marvin helped us he is…read moremarvelous. He helped us get updated on our Internet and then the second time we went back he helped with our plan which saved us money. How could you not be happier! We love Marvin's help, he helped us so much. We haven't had Help like that from any customer service over the top fantastic once again thanks Marvin your number one in our book. Also = tons and tons of fun. Be well Marvin, your number one in our book once again.

Honestly I've had all the major carriers and I always go back to T-Mobile cause of the customer…read moreservice. Everyone's always nice and even though sometimes it can take a bit to answer a question.

Great customer service! They know their products and services well so they can best match you with…read morewhat you need/want. Extremely knowledgable and honest. They will go above and beyond to help you out.

Buyer Beware‼ I would give them a zero if I could! They lied! On November 11, 2025, I called to…read moreinquire about adding cable to our already existing phone and internet plan. They quoted me for $215.86 to include the "tv select" plan, internet, and a 2 mobile phone service with taxes included. I confirmed the quote twice!!! When we received our first month bill... we got a bill for $215.86 AND a separate large bill for our phones! That is definitely NOT what I was quoted ‼. I called today, and they refused to honor the quoted amount and now I am stuck with a much higher bill. Do not let them do this to you too!

We switched our entire family to Spectrum Mobile, 7 lines. The rep told us that everything…read moreincluding our cloud storage would move over when we prted over our numbers. Then my wife and I were going to upgrade our phones and we purchased 2 iphones for 2 of our grandsons. After the service was switched from Verizon we noticed that the cloud phots did not move over. After dealing with the store manager, he told us the rep we had dealt with gave us bad info and the only way to get our photos back would be to return the upgraded phone to Spectrum, reactivate the old phone with Verizon, download all of the photos from the cloud back into the old phone and then once all photos were in in the phone, bring the old phone back to Spectrum and report the number back to Spectrum then upgrade the phone. Well after 3 grueling weeks of trying to get all of that to happen, we went back to Spectrum for the final steps of moving the service on that old pnone back to Spectrum and upgrading the phone like we were originally trying to do. Tonight we were told that the promotion that was going to allow us to upgrade the phone for zero cost had now expired and it was going to now cost us $550. We received no help in resolving this in the local office and were instructed to call the customer service number. We received no help from them either. We have bee a customer of Spectrum (previously Charter Communications) for our TV. phone and internet service since 1987. We chose to give them our mobile business because of that long standing relationship. Sorry to say we only turned out to be a "nobody" to Spectrum. With all of the loyal business we have given them over the years and all of the new busuness we were in the process of giving them, they were unwilling to make things right with us. IF I were you, I would seriously consider looking elsewhere for TV, internet and mobile services especially if you want to be treated like a good customer instead of just a number. This review is courtesy of a long time (over 35+ years) customer Todd Totzke

Staff not customer friendly! Did not try to help locate my coverage! I had to call my daughter out…read moreof town! Said they would not replace the phone! Is a 2014 Had to order battery ! 1week ! Made an appt for me without consulting and I had a funeral that day and time! I do not know how to pre prepare the phone! It will take 2 visits now for installation! I walk with a cane!!

Everyone at the location was very nice and professional. Unfortunately they ultimately broke my…read morephone. I was in for just a battery replacement but upon doing so, they broke my rear camera. They replaced it for free, but it did not correct the situation and at that point, I no longer wanted to entrust my phone to them, and thus need to purchase a new phone. The worst part is that I have a beloved iPhone 12 mini which is no longer sold. I have taken such great care of this phone knowing I could no purchase another one so it's very disheartening. They are refunding my battery replacement cost, but that doesn't change the fact that I can no longer have a working iPhone 12 mini.

Didn't take long or a lot of money to make my busted up iPhone screen whole again. Nice personable…read moreguy

From the owner: We specialize in cost efficient Smartphone, and tablet repairs. We can meet you at your…read moreconvenience, at any location in Kalamazoo or our office. We also have a smart phone recycling program, guaranteed to give you the best deal for your device. You can get a rough estimate in pricing on our website. Trade us your old smartphone and reduce the cost of a repair. Whatever your problem is feel free to give us a call, and get a quote. You can check us out at Techrefurbish.com for more information. Iphone 4/4s Prices Front Glass Replacement- $45 Rear Glass Replacement-$15 Iphone 5 Front Glass Replacement- $75 Iphone 5C/5S Front Glass replacement -$75 Iphone 6 Glass Replacement -$90 Iphone 6 Plus Glass Replacement- $110 Iphone 6S Glass Replacement- $140 Iphone 6S Plus Glass Replacement- $160 We can service any other problems you have with your device as well. Feel free to give us a call.