They are more for getting their money than helping customers. They overcharge and have constant problems with their system going off line. They screwed me twice. There won't be a 3rd time. read more

I wanted to bundle my Internet cause AT&T was way high and this thief of a salesman tried to charge me a $75 fee quote me a 110 a month for both Internet and TV told me I got all kinds of channels with it he's a liar. I called spectrum Direct they sent a salesman out not only did I get free installation but the first month is free. And he told me the price he quoted me was a lie. He said 110 when it was 140 and it wasn't one gig either do not use this store.!!!!!!! read more

So I go to turn my internet equipment at the Arnold, MO location as I was instructed. When I walked in a man told me they didn't take internet equipment since they're just a mobile store...yet there's no mobile sign on the front of the store. He tells me I have to go to a UPS Store to turn my equipment in. This doesn't sound right, so I call spectrum customer service and they tell me the Arnold, MO location can take internet equipment and don't know why they turned me away. read more

Went to switch fromAt&t mobile I paid off my phone and was told after 3 months of paying I would get a rebate. The store never tagged it now I am out what I paid off and what I didn't get. And this was after I was told I was past the time to get the rebate because the store messed up. read more

I come to Arnold store twice for returning equipment. Each time I had to wait one hour before my turn. Don't want to come here another time.

Got an email to return Spectrums things to the store after cancelling them and then they wouldn't accept it. unprofessional and no wonder why they are losing business. read more

You know i have been with you guys for over a year and never in my life have i had worse internet service. I am so thankful that i am leaving because wow over 50 outages in one year and thats just after i started counting unbeliveable. How are you guys even in business? it's disgusting how bad your service is and for the price you charge horrendous. I will glady never move somewhere that only offers your service because wow compared to ATT it's actually not even a comparison i will also be HIGH recommending everyone i know to take their busisness elsewhere you guys suck read more

i have spectrum tv once in while it goes just give them a call and usually in alittle while your rolling going there tomorrow to check on phone service That is it keep trying to please everybody read more

Wish that was a zero star rating due to rude customer service. The lady that helped me was extremely annoyed that we didn't call to troubleshoot the issues we were having. Me and my wife looked on the app it said to bring the equipment back in. After the new equipment was given to me and I was leaving, the lady made sure to comment on how nasty the equipment looked when it had a couple pieces of fur and was a little dusty. Guess I'll see how they treat me in another 5 years. read more

It's not the store. It is the corporation itself. I had my TV go out for the seventh time. They sent someone out charge me $65 and it's still not right. So I called to complain and they said sorry you gotta pay it anyway. Very unhappy customer! Denise, read more

Spectrum has the ABSOLUTE worst internet service I have ever used, in the 27 years I have had Internet and that includes dial up! I have to use them because my apartment complex charges whether I am signed up with Spectrum or not... prior to Richardson Place's draconian edict to use their preferred provider, Spectrum, I had AT&T for two years and in that two years, my Internet only went out once or twice and that was in a storm... when all services were down. Spectrum goes out on average once every week or sometimes two weeks. The longest I have gone is about a month without the Internet being down and having to call and have them reset which takes anywhere from 15 to 30 minutes to an hour. Terrible company... and when you go into their office, you may have every technician doing nothing but they still make you wait anywhere from 30 minutes to an hour if you do not have an appointment. maybe other people have better experiences, but I am not impressed. read more

Service. Came in the door at 10a and another customer was in there and being helped. The other service person was working on a non customer issue. I have here 10+ mins. These people need better management. read more

Riley was very helpful! Was not greeted initially but I went back in and everything went smooth from there

A neighbor told me to come to this store in person to get help to establish internet for my newly-built house as another store told me bad information and the online help was of no use. I arrived here when it first opened for the day. It's been 30 minutes and counting and they have only 2 staff working on the same 2 customers since I arrived. Now the store is filling up and I don't know how much time it'll be before I finally get waited on. Such a joke. read more

Worst service for Internet, tv, mobile, etc. Do not waste your time, energy or money on Spectrum or this joke of a store.

The asian employee got called an ass by a customer bc he was coming across as unwilling to help her. Doesn't make it right that she said it, but she is gone now. Now he is starting to show why she called him that to the existing customers who are patiently waiting well over an hour for help. Moral of the story, don't take out your bad day on everyone else. :) suck it up butter cup and move on with your day read more

This is the absolute worst service. My internet goes out at least 6 times a month. Yes, I have the cheapest internet but I also do not need anything more considering I'm a household of one, not a gamer, nor do i work from home. Also I appreciate you raising my prices an extra $15 a month for being a "loyal customer" and me not gaining anything from it. I really enjoy how it goes out every time you take a payment out of my account. Keep up the Shitty service!!! read more

Not just the store but as a whole the company is terrible. My internet service was out for an entire month. I was given the runaround on when it would be fixed. I got new equipment that didn't work, had a technician come out, he told me that I needed maintenance to come and fix the issue within 48 hrs Well maintenance never came. I called multiple times, and was told "oh give it another week". Only after I cancelled did they come and fix the issue. The representative who helped me the last time I called is the only one that followed through on what he said and I definitely appreciate him. Not to mention the store employees are incredibly rude. The tone they take on when speaking with you is one that is not professional but condescending. I understand working with the general public is tiresome. After all that is my job too. Regardless, I don't know how any of them keep their jobs or how the company stays in business because I've never experienced such terrible customer service in my life. I just would have appreciated some honesty and to not have been given the runaround. read more

This place is mismanaged I waited for an hour to return equipment, taking cell phones first, instead of having one doing equipment and the other doing cell phones an absolute waste of time. read more

don't recommend at all. terrible customer service. we went in simply to drop off our wifi equipment which we were told we could do by a spectrum call center worker. i when we walk in no one greeted us. i had to literally get 3 feet away from a group of workers until one of them finally looked up and told me to go "check in" on some tablet at the front. i told her i just needed to drop off equipment, and she tried to tell me that ups does that not them. i told her that we were told by a spectrum employee that we could come here, and said we still had to "sign in" on the tablet. after we signed in 30 seconds later she called us over to a table. the guy that ended up helping us said they can take the equipment but they can't take the box that the equipment literally came in?? these people are stupid as hell. and lisa is a bitch read more

I would not recommend Spectrum. This store is a joke and the service. The Rep told us that we could drop off our equipment at the store. When I got into the store to drop off the equipment, I was told to leave and to take the equipment to the UPS store and have UPS ship it to their store knowing I was already there. read more

Don't expect customer service here if you run into this guy (James). His goal is to get defensive and blame the "call center" and then try to tell you how business works and that you can't expect them to train the "thousands of people" working there who gave you incorrect info. When you ask for the manager, you will wait.... And wait... and wait. He claimed she stepped out for a minute to speak with a customer. Lies. She (Lisa) was standing in the parking lot chatting it up with someone- clearly a personal contact. That's fine, but just say she's not available. This place is a mess. My advice is to look for a provider that offered true customer service and actually cares for its customers- Spectrum not so much. Fail. read more

Spectrum - James - in need of customer service training ASAP - Internet Service Providers Near Me - Arnold, Missouri

They didn't fire James. Still there and terrible as ever. Hiding behind his screen avoiding eye contact even though he could have helped us. Just didn't want to. Probably playing Diablo 4 or something. Anyway, the guy who did help us gave us no instructions and wouldn't you know it, nothing works. Can't get through to an actual help desk person either because...Charter. I have no idea how this company is in business, I've never heard a loss it I've word about their service yet somehow they manage to struggle along. God where have standards gone. Anyway, thankfully Fiber is in my neighborhood now so I'll be switching over. Yeah, ATT isn't great but it couldn't possibly get worse than Charter. Avoid Charter and especially avoid this terrible store. read more

Was at a friends house while a technician was out. This is the 4th time she has had someone there. She had requested the supervisors number so we messaged and requested her to the location. Not ever 5 minutes go by and the supervisor Rhonda called this poor tech and started cussing him out, screaming at him for giving a number as he thought that was the correct one. I have never been in utter disgust by this type of treatment from someone. She sounds like a very nasty and unprofessional person. He stood his ground but gosh. Hope this kid get a raise for that. Rhonda should be fired the way she talk to her employees! Disgusting human! read more

I upgraded my Internet equipment and had to return my old equipment. I was not informed of this when I originally called but I caught it right away in an email. I took it to the store. And when I walked in, I noticed there were two people ahead of me being taken care of. I stood there for about 10 minutes with the big box the equipment came in and noticed the young man working, kept staring at me. Meanwhile, a few more people came in the store. It was then I realized you had to check in on a computer, so that put me at the back of the line. I know he saw me and he could've informed me to check in when I was finally helped. When it was finally my turn, I was helped by another man who was nice enough, but informed me I would have to take the big box with me, even though it was originally theirs. Basically they didn't want to deal with the trash. I usually don't report problems. I just felt this was all around bad business. read more