Spectrum is a nightmare. After canceling just three days into a billing cycle, I was still hit with another bill, thanks to their shady prorated charges. Expect price hikes throughout your time with them, even as the service gets worse. When I called to cancel, they suddenly offered to cut my bill in half. Then they had the nerve to ask if I had ever called to lower my bill, as if it's my responsibility to chase down fair pricing for their overpriced, unreliable service. Customer service is a joke. They are rude, dismissive, and completely unhelpful. I paid for high-speed internet but constantly dealt with painfully slow speeds and frequent outages. Save yourself the frustration and go with literally ANYONE else. I'd rather have no internet at all than deal with Spectrum again. read more

Constant issues with internet outages is a daily thing now. You can't get ahold of anyone to get a proper answer to the problems, Not that that would solve anything because they obviously do not want to hear it. I have been getting DAILY reminders form the automated service about the outages with the same explanation that the weather is the issue. BS. I am unfortunately stuck with the service but as soon as something becomes available I am switching. They will loose my internet and all 3 cell phones. Spectrum SUCKS!!!! read more

Service goes out on beautiful days, on random clear weekday nights, during the World Series, during playoffs: no reason given, no service persons out, lame meaningless apologies, NO EXCUSE FOR NOT PROVIDING WHAT IS PAID FOR!! I don't know how you keep your doors open. We've lived here a year and don't go a day without a loss of service. I'd change if your competitors got any better recs. I wish the state would get involved, Spectrum is robbing its subscribers. read more

my complaint is about Spectrum, not a specific location. I moved into my new home a month ago. Got Spectrum internet and a few tv streaming channel for 82.50 monthly. I called spectrum to add a few more channels and took the next package up. Now I will pay about $123. monthly. I was told if I don't like it call the first week of January and it can be removed. After two days I called because I didn't like for the programs offered. What Spectrum did was remove the extra channels but will Not bring my cost down. They took away my promo price and I will still pay $123!!! what a racket!! the person who said I could have the extra channels removed failed to tell me that the elevated price would stay the same even though I removed the extra channels. I can't wait to get AT&T !!! read more

Prior to the Spectrum store visit, I had set up on line an appointment time. After driving an hour to the store, we arrived early. I signed in that I had arrived and was waited on right away. My visit was to upgrade a phone. I was fortunate that they had the exact phone I wanted. The sales representative Walker, did an excellent job transferring over data from the old phone to the new one. He was very helpful, knowledgeable about the phones and answered questions along with providing details on the new phone. The store was well kept and the other representatives were busy helping customers as they came in. The sales representatives were customer focused. Overall, we were satisfied with the entire experience. read more

When you enter this store, there is a sign-in tablet right inside the door in front of you. If you haven't made an appointment, you will need to sign in so your name is in the queue (you can see your first name and last initial on the TV screens all over the store). Even if you made an appointment - you will need to sign in so they know you are there. Once your name is on the list and is first, one of the Techs will call your name to help you. The people are very helpful and try to solve your problem, start new service, help you with your phone, etc. I observed several people getting helped, it took an average of 20 minutes for them to be helped, so bring your patience with you . Overall, a really good experience and I just moved to Upstate, SC and I am all signed up for internet service! read more

Culture change from top to bottom where the customer is valued. Total incompetence permeates Charter/Spectrum on all levels. Service reps and Techs total are unprofessional. read more

Spectrum has two convenient procedures to eliminate unnecessary wait times at the store. Make an appointment online which is convenient to you and check in at their easy to use kiosk tablet. You will be fitted with an associate who can best answer your questions and fulfill your requests. BUT not at this store!!! I have gone here for 1.5 years and the "line" is unorganized. Equipment does not always work. The only good point are the employees who are both friendly and professional. FIX the store please! read more

The employees at this store will lie to you and waste your time. I only went to the store to return a router. I was asked about trying a Xumo streaming box and was told that if I tried for 30 days and return it not satisfied my internet bill would be $50 a month for 2 years just for trying the service. I agreed to try for 30 days and when I returned it , the employee told me they forgot to add it on my account and if they added it now my bill would only be $60 a month which was $2 more a month than what I was paying. I told the lady that wouldn't do me any good return the Box and they acted like it was never on my account . Now my bill has recently gone up so I called the Spectrum number and they show on my account where I used the box but said there was no such promotions. The employees in the store probably got a bonus for having me try the service and then straight up lied to me about the promotion. Wasted my time. read more

We arrived at this location at 2pm. You sign in on a digital board- we were 4th in line. There were 7 customers in the store. We were never addressed by an employee during our 58 minutes in the store. The "line" never moved and we left without any recognition we had been there. BTW- by the time we left there were 14 customers in the store. The same 5 were at 3 windows the entire time. There are only a few places to sit. 11 customers were gray haired. Suggestion to Spectrum:: provide some more tables and chairs, not bar stools, that come easy to sit in and access for your elderly population as it seems this is by far the bulk of your in store customers. Get a tablet, travel to the table of the next customer and sit down with them and talk TO them. This provides some privacy also. We were all bored. So we listened to every word that passed between customers and staff. Including personal info. Sitting at a table would help some of that and also make the customer feel more personally attended. Maybe a "X minutes waiting time" would be considerate. I could have gone and gotten gas, picked up milk at Aldis and come back. I felt like nobody cared that we were there (we intended to significantly increase services but went with Mint Mobile instead). In fact we got the feeling the staff felt relief with every person that left without any contact at all. Unfortunately a considerably negative contact compared to previous visits. I'm not here to identify what their problems are. I'm just saying, that's how that visit went. read more