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Tri County Battery

5.0 (1 review)
Open • 8:00 am - 6:00 pm

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2 years ago

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Batteries Plus

Batteries Plus

(12 reviews)

I purchased a battery that was missing the hardware, the terminal screw and nut. I found an old…read morescrew from another battery. That wasn't quite long enough as the hardware was not included with the battery as it should've been. I went in, several weeks after purchasing the battery, and explain the situation. The gentleman took the time to go and look for replacements. He found exactly what I needed. Gave them to me at no charge. A sincere handshake followed. Stellar customer service.

This has been the worst warranty experience I have ever had with any retailer. I purchased a…read morevehicle battery from this Batteries Plus location in July 2024 with a 2-year warranty. On Sunday, November 30, I returned to the store because the battery had completely failed, it would not hold a charge overnight under normal use. I received a call back two days later on 12/2/2025, even though I was told someone would call me on 12/1/2025. Instead of honoring the warranty, the store refused to replace the battery because it measured "below 10 volts." That excuse makes absolutely no sense. A battery dropping below proper voltage is the symptom of the failure, not a reason to deny a warranty. That is literally what a warranty is supposed to cover. They then charged the battery for 24 hours to temporarily raise the voltage and attempted to hand it back to me as if that resolved the issue. A battery that cannot hold a charge is defective, period. Any trained battery technician knows this. I even asked, "Are customers supposed to walk around carrying voltmeters to make sure their battery is acceptable before bringing it in for warranty?" No one mentioned that when I purchased it, because such a requirement does not exist. It appears this location simply invented a rule to avoid honoring a valid claim. What makes this even worse is that an employee quietly admitted that corporate in Easley WOULD honor the warranty, which means the store knows the denial was improper. That strongly suggests the problem isn't corporate policy, it's this location refusing to process warranty replacements. I left the defective battery at the store and will be pursuing the replacement directly through corporate, since even their own staff acknowledges the store mishandled it. Customers should not be denied valid warranty coverage based on arbitrary conditions that contradict basic battery diagnostics. This store needs serious attention from upper management. "Based on other customer reviews, this appears to be a recurring issue at this location, which raises serious concerns about how warranties are being handled here."

Tri County Battery - batterystores - Updated May 2026

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