My daughter is a patient here and buys her eye glasses here…read more I have a pair of Maui Jim sunglasses and my grandson twisted the arms of them apart!! So my daughter recommend I take them here to see if they could fix them- so I did! I left them on the condition "we may not be able to fix this" but I knew they would be more successful than me!! Less than 30 minutes later they called me and said they were ready!! Yay!! They were so helpful and pleasant! I would definitely go here if lived in the area!!

UPDATE: I've been coming to this eye doctor for over six years and have always been generally…read moresatisfied with the care. The staff on the glasses side even know my daughter and me by name -- that's how long we've been patients here. Unfortunately, my recent experiences have been extremely disappointing. At my last visit with my 3-year-old, I arrived at 9:40 AM and wasn't finished until after 11:30 -- nearly two hours of waiting. I understand that delays can happen, but this level of disorganization, especially when caring for a young child, is unacceptable. When I came back for my own appointment, I waited over 30 minutes in the lobby before even being seen. I always arrive on time or early and schedule the earliest appointments possible to avoid long waits, but that clearly didn't help this time. It's very disheartening, because over the years I've purchased at least five pairs of glasses, two pairs of sunglasses, and two pairs of glasses for my daughter. I even planned to get another pair this month. Sadly, after these last two experiences, I've lost confidence in the practice. My family and I will be taking our business elsewhere, and my mother -- who was planning to start coming here -- has now decided not to. I truly hope the office takes this feedback seriously. Loyal patients deserve better communication, organization, and respect for their time.

Very experienced and professional. Since they are ophthalmologists, they have medical liscenses and…read morenot just an optometrist (who can work at Walmart). Thorough and caring. Well-staffed and though they are popular and have many appointments, the time spent there is quick. My husband finally transferred his care to Allatoona Eye Clinic and he was very impressed with the experience.

Incumbent get prescription wrong u have to come back on ur time to redo just ver uncomfortable ill…read morenever go back

Service absolutely wonderful. Alexia was fantastic. She did everything I ask and then some…read more I will be back and recommend others

Dr Oh is a gift! He makes a less than pleasant wee macular degeneration experience as pleasant as…read morehumanly possible. The entire staff is focused and friendly and attentive . I've had several appointments and not a complaint for a single one . I'm seen quickly and every step has always been explained and my questions are always answered completely. Everyone shows compassion and professionalism while being pleasant and personable. No one wants an eye injection (unless they are genuinely weird),but Dr Oh and the rest of the Georgia Retina group make it much less awful than it could be.

These guys are the best in Georgia for Retina problems. Dr. Jacobson is top-notch, without a doubt…read morethe best retina specialist in Georgia. Unless you are willing to go to Bascolm-Palmer Eye Institute in Miami, Dr. Jacobson is your best bet. He PERSONALLY took the time to understand my entire medical history (rather than having some tech-schooled, slow-writing medical assistant who understands about half of what you are telling her and writes down even less). Even more importantly, Dr. Jacobson demonstrated the ability to think about how existing medical conditions may affect my eyes. After having lots of experiences with MDs of all types, I can honestly say that Dr. Jacobson is definitely a rare and dying breed. Not only does he have an exceptional attention to detail, really good communication skills, outstanding capabilities and the most current knowledge of retinal disease, treatment and care -- he also seems to be a genuinely nice guy. The other MDs in the practice seem equally skilled...I don't have as much first hand experience with them except to say that I had an after-hours emergency and had to page the on-call MD. My call was returned in less than 2 minutes! Dr. Rivalese also offered to see me in the office on Saturday AM. Impressive that they are so responsive to non-life threatening emergencies. Most other MDs would tell their patients to "go to the ER"...but the ER can't do much for eye problems except charge you $2k and tell you to "follow up with your doctor on Monday". Sure, having eye/retina problems is terrible! But knowing that there is competent, professional care is reassuring. Give Georgia Retina and Dr. Jacobson in particular a try...I think they have several locations: Decatur, Riverdale, Perimeter, etc.

Great Experience from time entering until leaving, Had a…read morecleaning that was extremely thorough and will continue to use in the future. Highly recommend!

If you are like me, setting up care with a new provider is always a little intimidating... you…read morenever know what to expect. I found myself in that situation this week. I called a couple places that had been recommended to me...they all seemed frustrated with my questions. Then, I called DownEast Smile Company and inquired about them accepting new patients. Not only were they accepting new patients, but Cheyenne was very accommodating and helped me verify my insurance was accepted. To add the cherry on top, I was able to schedule an appointment the next day! Not even kidding! Fast-forward to yesterday, I had my teeth cleaned by a super thorough and friendly hygienist named, Jenni. It also should be noted that they have a lot of technology that MAKES the patient experience... From massaging dental chairs to portable x-ray machines to 3-D images of your teeth. High five! I was also able to see Dr. Merandi yesterday, And let me tell you... I felt like I had been her patient for years and immediately trusted she had my well-being in mind. Dr. Merandi, Cheyenne, and Jenni all provided an elevated patient experience. The building is GORGEOUS. The rooms are COMFY. The hours are CONVENIENT. The atmosphere is WELCOMING. The care is PHENOMENAL. I truly feel it would be hard-pressed to find this level of service anywhere else in Cartersville!

Excellent care; everyone I spoke with exhibited a very high level of kind professionalism. I was…read morevery impressed!

The Pro's: They are exceptionally friendly and helpful staff. Office is very clean and the…read moreDr/Surgeon I seen was very professional, thorough, and meticulous. They will call you if they've had cancellations and try to reschedule your appointment, which can be nice. The Con's: Good luck waiting under an hour to be seen and that's just the main waiting room, once they bring you back to the exam rooms you will wait 15-30 mins to see the Doctor. They allow people to talk on their cellphones while in the waiting rooms. Want to hear what Grandpa Norma Jean is telling Bucky for 45mins....:/! They don't do sign-ins on the computer which makes everyone's appt looked mixed up with sloppy penmanship and patients coming in behind you writing the same check in time as you (who goes first?!). Whomever is the office manager at this establishment needs to hire someone with a greater business acumen and overall common sense. This office is not run in a highly effective and efficient manner. It would be VERY NICE to see some good changes in the near future. IN THE MEANTIME, I won't be going back to the ROC!

Professional, super nice! It's a comfortable environment. They make you feel welcome, even if you…read morehaven't gone in a while. Highly recommend!

Dr Lockey is a breath of fresh air at this place. Highly recommend!! Got a tooth pulled on…read moreemergency and the staff was outstanding!! I was terrified and didn't want a huge bill and they were fast, painless and much cheaper then I expected to pay.

Strange dentist. Definitely OCD. Needs to re evaluate his bedside manner. Assistants seemed on pins…read moreand needles.?