Good service staff are friendly. Only problem is that they have a lousy food at cafeteria.read more

I cannot recommend this facility to anyone with a loved one who needs skilled rehabilitation or…read morehigh-acuity care. My family experienced repeated problems with severe understaffing that appeared to affect nearly every aspect of patient care. At times, it seemed there was only one nurse or aide responsible for as many as 17 patients. Whether that was the official staffing ratio or not, the level of care reflected a facility stretched far beyond its limits. The most upsetting experience was waiting well over an hour after using the call light for help with toileting. By the time anyone responded, my family member had already soiled herself. We ended up providing the care ourselves most of the time because we could no longer depend on timely assistance. On another occasion, a broken bathroom call light left her stranded for approximately 45 minutes, forcing her to attempt an unsafe transfer on her own and creating a serious fall risk. Unfortunately, these were not isolated incidents. During visits, I regularly saw multiple call lights going unanswered, families wandering the halls searching for help, and patients waiting far too long for basic care. At one point, while patients were waiting for assistance, several staff members were gathered in a back room eating together, leaving the floor seemingly unattended. Employees need to stagger breaks. The food was another major disappointment. This facility promotes itself as a high-end rehabilitation center, yet meals were consistently poor quality and lacked the fresh, nutritious foods patients need to heal. My family often felt compelled to bring outside meals, yet there wasn't even a microwave available for reheating food. I was also concerned by several operational issues, including the use of a shared open ice cooler instead of a more sanitary dispensing system. Delays in laboratory testing that could impact dialysis patients, where timely lab results are critical for safe treatment. There was no onsite lab and lab results were not posted or available for 2 days. What saddened me most was seeing vulnerable patients--including veterans and retired healthcare professionals--left waiting for basic needs such as toileting, hygiene, and assistance. No one recovering from surgery, illness, or dialysis should have to worry whether help will come in time. I understand that healthcare facilities everywhere face staffing challenges, but patients and their families deserve safe, compassionate, and timely care. My hope is that management addresses the chronic understaffing and operational shortcomings so future residents receive the level of care this facility promises. PS: The chief of culture Jim White owns casinos. This man has no clue about how healthcare is run or works.

Mom has been here for a week and a half, and she's doing VERY well. The ONLY complaint I've had at…read moreall is sometimes I've come in and her dinner is there, but she doesn't know how to raise her bed up so she's sort of lying there unable to eat. I know they only take people who are able to feed themselves (she is), so the kitchen staff may not think about it when they drop off their trays. I've mentioned it to the nurse, so hopefully that will be remedied. Mom has made so much progress...it's really amazing for someone her age who has been through hell. I'm very impressed with this place generally...everyone is very kind. If I had it to do over I would probably hire a sitter to help with mealtimes, but the confusion is wearing off and she'll be home soon...just a few more days. Thank you, Rapid Discovery!

The Center at Parmer is fantastic! On a scale of 1-5, I give them a 10. It is beautiful and…read moreup-to-date, and well cared for. I stayed at the Center at Parmer for more than 3 weeks. If you're checking into a rehab center with kind and professional staff, this is the place to go. They really follow through on your requests. All rooms are private with private bathrooms and are disability accessible with good TVs. The beds are comfy with regular and air mattresses available. The food is excellent and if I needed anything, they brought it to me quickly. They have an all day menu available which is ideal if the daily menu items are not to your liking. The food is nutritious and you can ask for special diets like cardiac, diabetic and vegan. The PTs and OTs, like Linsey are all encouraging and really cheered me on. The equipment and rec room stand out. The staff all recommend exercises during your off time. The staff addresses your health goals. I really need to give a shout out to the excellent staff. Everyone quickly gets you what you need including the front desk receptioness . The RNs and LVNs who are outstanding and stand out for their professional and personal qualities are Danielle, Joanna, Robyn, and Ingris. The exceptional CNAs who really stand out for their care and hard work include Jasmine, Nicole, Rice, and Ashley. The nurse practitioners that particularly stand out for their care, listening skills, and explanations are Jenn, Lauren, and Sue. I was medically and physically taken well care of. I highly recommend you choosing The Center at Parmer for your skilled nursing and physical rehab needs.

Just visited a friend who was transferred to this facility from hospital yesterday. She needed…read moreassistance to go to toilet and punched the call button. She did that several times. 27 minutes later I went to the nurses' station to ask if someone would please come help her. A nurse reluctantly came. We were both very disappointed and discouraged. She said dr advised her this morning to give at least 30 minutes' notice if she needed assistance. Sometimes that is not possible. My friend advised this has been the standard since she arrived. She said she Sat is room for 30 minutes after ambulance dropped her off yesterday with no pillows on bed, blankets, etc or even being acknowledged by any staff that she was even there. The care there seems to be totally lacking. We are trying to get her moved to another facility now. Thank goodness she has the mental capacity to advocate for herself.

I have been to Texas PT at Parmer / Avery Ranch for three 2-3 month periods, about 2013/14, 2024…read moreand 2026, all related to my legs. The founding leader, Mike, I think, and Julia Whitacre, DPT, more recently, and their support teams have been superb on every occasion. Highly recommended ...

I went there with high hopes. The actual PT who helped me was great. It was the support staff that…read morewas terribly untrained and unprofessional. The next visit they just put me on a bike with no introduction on who they were (that they were the one I would be seeing instead of the PT) and what we were doing. They were so apathetic about what I was doing, and again, with zero conversation or explanation. There was another woman who had recently had knee surgery. They put her on some machine and left her there--not paying attention to form at all. The Assistants (??) were having very animated conversations over all of our heads... Honestly, I could have just watched videos on YouTube and learned more about what I needed to improve my situation. That is what I did. I let them know my concerns. The management did not seem to be concerned either. I was very disappointed.

Thank you all so much for working so hard with me we have a great crew! Thank you Lamont and Grant…read moreand David! I'm missing my favorite home girl's name but she knows who she is and I enjoy my work with her so much!

I have been seeing Xia since the beginning of the year and the transformation in pain level is…read morenight and day. Xia is caring, knowledgeable, funny, and extremely helpful. Going to PT has helped more than any medicine was able to do over the last several years. I'm so grateful to Xia and the team at CPRPT and have recommended Xia to everyone i know.

My review was meant for Gracey Woods II only. That's the…read moreonly facility I am familiar with. I have reposted my review to them. Sorry for any confusion! My sister, fortunately, was referred to stay at Gracey Wood II a little over two years ago for hospice care. I have experienced a lot of different care centers for family members over my 77 + years but their facility is BY FAR the best and most consistent quality care center I have ever seen. Every time I would visit I had nothing but the best experience with their entire staff, protocols and cleanliness. They have been such a relief to me and my other family members to know that our sister was treated so well, humanely and professionally. She passed away two days ago and we will always be so thankful for the way they took such great care of her! Thank you to Gracey Woos II and their entire staff and administration! Please keep up the great service you provide! Riok Kubes

Worked there for 3 days I wouldn't recommend putting you're loved one there. Awful CNAs were rude…read moreroaches in rooms toilets didn't work half the TV's didn't work rushed showers Just a real crappy place. Don't put your loved ones here please

This place does not deserve an kind of rating. They will get dealt with for doing the clients the…read moreway they do. God watches everything and they will get what's coming to them for hurting and ignoring the patients up 5hete that need to be looked after. They not doing they job up there but riding the clock and sitting on they lazy asses Now that's very trashy for them to do that to innocent people that need care. And not neglected.

It's been about a year since Mom died, so this review is a bit dated, but I thought it was…read moreimportant. I just couldn't write it before now. Heartland wasn't a perfect match for Mom, but it was a great match. I checked Mom in based on prior reviews, so I had high expectations. There were some bumps along the way, but I was really impressed with how dedicated the people were to meeting Mom's needs, making her comfortable, and resolving any issues that came up. Mom spent about three months at Heartland paid for by Medicare as rehab and about three months self-pay in their nursing care. It's all the same care, it's just a matter of who is paying. She spent a week on their assisted living floor trying to live independently, but it just didn't work. What I was struck by, at all levels, was how approachable everyone was. From the aides to the administrator, everyone was there for Mom and for our family. I wish I could name each of their names (I have them all written down here somewhere), but I'd miss someone important and I don't want to do that. More than anything else, Mom wanted to get back to her apartment at her old assisted living center, but Heartland took much better care of her and she was just too ill to return to her old lifestyle. Ultimately, Mom died at Heartland. I could wish for a better ending to her story, but not a better ending to her life. She died comfortably, loved, and well taken care of. Thank you Heartland and each of you who worked with Mom. I would have no hesitation recommending Heartland. Visit for yourself. The building is a bit worn, but the staff are wonderful, organized, and they react quickly to the needs of their patients and residents.

I am here today volunteering at Sedona Trace Health and Wellness. My community service sisters and…read moreI are providing a birthday party for the residents with October birthdays. Our community service organization volunteers every month at Sedona Trace. The administrators and nurses were helpful in sharing any resident restrictions and locating the birthday folks for the month. The facility provides comprehensive and care and treatment plans for its residents. They have full-time In-House therapy and specialized skilled nursing.

treats the family like crap very abusive especially if you're an elderly veteran.or there is money…read moreinvolved loyalties are a purchasable comodity especialy if you're persistant. want a guardianship ,they'l get you one for the right price. telephone contact virtually imposible. if they do answer they hang up on you. not a place for my worst enemy!!1

Be cautious with Endeavor Physical Therapy at Four Points (Austin, TX). I was directed to use their…read moreapp for home exercises but was later charged for "remote therapy" without clear notice or consent. Even two months after my last visit, I kept receiving new charges via text despite deleting the app. The office manager was unhelpful, and although accounting responded, the issue remains unresolved. Poor billing practices (H2 Health) and lack of accountability--would not recommend.

In my opinion, Endeavor is the very worst you will find. They have one decent therapist that is…read moreexperienced. I was assigned to a therapist very new in the industry who I was and did not know what she was doing, in addition, she should be taught common courtesy and respect for all clients. To use my arm, I am in excruciating pain,it tells me the time I waisted without resolution to my arm pain is unconscionable . The front office staff is horrible. She would switch my appoints without any notification. I was early for a appointment, she stated persistently, I should leave and come back, I did not look at the time, but by the time I turned around to go back and it was 15 minute too late for my appointment, I was so disappointed. I was told,now I would need to do exercises at home only. I am experiencing excruciating pain in my arm with no improvement. They are very unprofessional and have no regard or concern for the client. They need an overhaul and rethink about therapist they are placing the clients with. Experience is everything. Take my advice and run don't walk, find a center that is fully staffed with knowledgeable professionals for your physical therapy needs.