This facility is the GOLD standard. I can't say enough good things about the care, the staff, they…read moretreat you and your loved one like family. Carrie and Pat are absolutely wonderful. Ashley and so many of the other caregivers are EXCEPTIONAL. If you are considering this facility for your loved one, there is no decision to make. The level of respect they treat you and your family with is off the charts. This is the 4th facility that my mom has lived in and there is absolutely no comparison. Just wish I would have found Silverado sooner....

I am so impressed with this beautiful community And will continue to refer my families here. The…read moremoment you walk in you feel like this could be a beautiful place for anyone needing very specialized care we're families feel very comfortable visiting often. The staff here know exactly what they're doing in the memory care space & with the ever-growing need for placement for families who have loved ones with dementia, Alzheimer's, or Parkinsons I am so relieved to know that they exist and will continue to support our families in the Austin area. #AmazingCaringHumans #SilveradoDoesItBetter #MyChoiceForMemoryCare. Sherrie Lynn Mc Burney Bluewater Home Care

My brother was a resident at Marbridge for 48 years. He began as one of the most independent…read moreresidents in The Village, leaving in 2022 when he became more physically disabled due to medical issues. They provided a modern, clean living space, transportation to his work, cooking classes, supervised grocery shopping, and adults available at all times. In 2022 my brother moved to The Ranch as he could no longer physically navigate The Village campus. The Ranch staff loved on him, making the transition much easier. At this point, he fully transitioned to campus life, rather than a working world schedule. They provided an array of classes, with each resident having 3 classes per day. Staff filled in with special activities during class semester breaks. Finally, my brother had further medical issues and moved to The Villa, where there was more access to medical support and services. Once again, the staff had smart suggestions to help this transition and were always willing to work through any rough spots which might occur. Supports at the Villa included an on-site physical therapy team, around the clock nursing care, a PA on site full time, a dedicated doctor, a social worker, as well as daily planned activities. Marbridge was a life long blessing for both my brother and my family. Our experience has been that they provided a quality living environment with appropriate levels of care for all stages of life.

The management's mission of caring for residents doesn't exist. The residents are bored but staff…read moredoesn't care. It is easier to not do anything. As an RT, if you try to help a resident you are told by the director there is no need to. The hardest part of the job is not being able to befriend, help residents. The cottages are not upkeep. The food served is terrible. The residents need assistance in basic care to look clean, shaved, groomed. They need guidance. I left because of the management lack of support in wanting to assist the residents. Feels more like an institution than a community. They seem to keep parents away and tell residents not to tell them anything. I cried too many times to stay working at The Village. You need to either not care to work there or the staff will hate you.

We moved here just over two months ago after doing significant online research and visiting this…read moreand several other CCRC facilities, both here and in southern California. I cannot imagine being more pleased with our choice. The Plaza, which is a part of the Querencia complex and provides just about all of the therapy, recovery care, skilled nursing, and late in life care we can imagine, and it is just a walk down a hallway from the main residential part of the community. You are free to do as much or as little as you want here, although there are many programs promoting physical and mental health opportunities that are designed to promote health and long life. The staff, referred to here as 'The Team' are exceptionally friendly and helpful. As new residents we are surprised at how quickly we felt at home here. One of the things we like is that the Querencia is not as large as the units we looked at in California and we have come to know a lot of the other residents here. We immediately became very happy with our choice and thouroughly look forward to spending many years in our new community.

I am extremely disappointed with the treatment I received from Constance at the front desk during…read moremy recent visit. While the staff member conducted their duties with a surface-level professionalism, their tone and behavior were condescending , dismissive, and bordered on openly rude. At one point in the conversation she stated "How did you even get in here?". It's important to mention there was one man sitting at the front desk when I checked in on the tablet, She of course wasn't. What concerned me most, however, were the subtle but unmistakable racial undertones in the interactions--particularly in the difference between how I was treated compared to the other guest.

My councilor, Jeff, saved my life. The others are great as…read morewell. They all take turns and teach classes for you through out the day. It's 6 hours a day of education, great food, beds are very comfortable and the property doesn't make you feel confined. You can keep your cell and laptop, just not turned on in classes. You are set up with aftercare so you have a sustainable plan moving forward along with the tools to succeed where most don't. With over 40% of our nation addicted to some sort of substance and 60% of our country prescribed an Anxiety or Depression R/X, you don't need to feel bad about getting help. Scientists have proven addiction to alcohol is a destructive disease & there is treatment that can set you up for your new life. If it was Diabetes, or Cancer, you would get help immediately. Addiction is no different and doesn't care how old you are, the color of your skin, nor does it matter if you are a Doctor or Lawyer. I am surrounded by people of all sorts and you won't want to leave after 4 weeks, the path forward is clear by then but this will be something you have to work on for the rest of your life. Best Wishes to the Staff here & for the reader, it's a small investment for your future that you can do for yourself & your family..

Everything is broken, very poor repair. Most staff are kind but the ones that are not spoil it…read more This place seriously needs work

Watermark's management since 2019 has brought consistent, high quality leadership and practices to…read morethe facility. And that has been true during 14 months of COVID19 restrictions and a once-in a lifetime winter storm that robbed most of the city of water and power for days. It is remarkable that the Watermark team was able to continue with so little disruption to residents. The current staff earn really high marks for both caring and skill at what they do - even in challenging circumstances. Crises notwithstanding, the Watermark seems to work hard to be a real home for residents on both the Assisted Living and Memory Care sides of the facility. The two program directors are tireless in thinking up an endless array of outings, celebrations, games, lectures and demonstrations for all interests and abilities (e.g. pub night, mystery dinner theater, Jamaican Independence Day with a steel band, Dancing with the Stars, fishing excursion, Lake Austin boat trip to see the eagles and Senior Games athletic competition at UT). There is a lot available every day, but no one is obliged to participate. Shopping and dining outings were scheduled weekly before COVID and there are frequent special events where family and friends are welcome, including live music Happy Hour every Friday. Our loved one was in Memory Care and we have been thrilled to find that it is also about active living and learning and fun! No one is pushed, simply invited to join in at whatever level they can. Our sister was up, dressed and busy every day with games, exercises, and creating things. Moving into Elan/Watermark, after living alone, turned out to be a wonderful life changer. It gave her an instant set of friends, things to do and a reason to get up and stay awake every day. This was much more than we hoped for and it made the last four years of her life very positive, happy ones. Linda B.

I moved my mom into Watermark last September. She was not very keen on moving there, but soon…read moreafter she adapted well to the environment. The management and care has been very responsive to her needs and my concerns. I feel very comfortable leaving her in good hands.

Great staff. Christine went above and beyond her duties to assist with obtaining photo of ID needed…read morefor application to Medicaid. She is patient with my sister who is struggling with speech and mobility. My sister's cell went offline due to her unpaid bills. Courtney helped me with conference call to ATT and we got her service restored. Communication from out of state was difficult before that. The speech therapist at West Oaks was very patient, on the phone almost an hour as we did conference call to sisters bank to get sister to authenticate me. The Nurses have been patient with my calls asking them to walk to sisters room because she is unable to answer her cell phone in her condition. Adam the manager is friendly and runs a good ship.

As a healthcare professional, I've been working with West Oaks for a couple of years now! Their…read morestaff are amazing, and the energy in the community is very positive and upbeat! It is also very clean. They truly care about their residents, and I'm grateful for all they do!! Their residents are wonderful and seem very happy!

I live at Westminster Manor and it is one of the best retirement communities in the country. For…read moreexample, we are kept busy and our minds are stimulated by the activities on campus and there are staff members and buses devoted to us. Annually, there are 9,000 activities for individuals in assisted living, 2,500 for those in nursing, and 5,500 in memory care.

I needed a quality skilled nursing facility for my mother recently as she discharged from St…read more David's. After reviewing the Centers for Medicare and Medicaid web site, I decided to go with Westminster for her care. I couldn't have been more pleased. The building is beautiful with its landscaped courtyards and spacious and immaculate resident rooms. The staff is highly professional and caring with a wonderful sense of humor. Even the food is tasty, something you don't expect when you are in the hospital or nursing home. Call lights were answered promptly here and the staff go the extra mile to make people feel welcome and at home. Highly recommended.

My dad was cared for here and they did a great job. Clean facilities and spacious for walking and…read morerolling. 24/7 facility with a good gym and three meals a day and snacks. The people are friendly, relaxed and caring. My dad seems happy and very few complaints which for him, is a big deal. They are helping him recover from a broken femur and the workouts and training and also some speech / swallowing treatment has helped him get better. Especially for Parkinson's patient with extra challenges. Highly recommended. It's far and few between getting good care for your senior loved one in Austin area. Please check out any facility you are considering. www.medicare.gov and Yelp and Google searches will help. And make it about the good ratings and reviews like this one and not 'how close it is' to your house.

Unfortunately, we have been in a few rehab hospitals in the last 15 years. Central Texas Rehab is…read morethe best by miles. I have nothing but positive things to say about Robert (PT), Emily (ST), and Drew (OT). Drew is an angel on Earth. This woman has the most complex area of the three. She doesn't blink an eye and goes with the flow. Robert is a great physical therapist as well. He knows how to push without seeming to push. Emily is lovely. We had other therapists, and everyone was professional, but this was my father's key team. The nursing is better than most. Are they all rock stars? No, but all were above average. The food was decent for a hospital, and they actually want you to get items you like. The place is clean and has no bad smells. The cleaning crew cleans your room daily. Parking is simple and free for visitors. No crazy visitation hours. Everyone on the staff listens and makes you feel heard. No one wants to be at a rehab hospital, but this will be the only one I will go to moving forward.