Awesome care . The staff is dedicated to the mental and physical well being of its patients …read more They are very kind and are dedicated to getting you to your best physically so you can have a successful return to your home and to your life prior to your injury/ situation. Staff is exceptional from the welcome/release staff , to the physical therapists, to those providing other services like meals, meds, other needs. The key is the top level is very serious that the patients have the most positive experience so that the patient can focus totally on recovery. Amazing Staff and the facility is nice also.

My 76-year-old father was a resident at Ignite Medical Resort-Round Rock for 10 days before he…read moresuddenly and unexpectedly died overnight while in their care. I will not address the overall quality of care he received during his stay in this review. What I will address is what happened afterward -- or more accurately, what did not happen. At 1:30 a.m. on the morning of his death, I received a phone call from a constable, not from Ignite staff. The constable informed me that there had been a "pretty serious medical emergency" and that my father had been found unresponsive sometime between midnight and 12:30 a.m. He stated that staff had called 911 and that paramedics pronounced my father deceased around 1:00 a.m. I was in shock and did not know what questions to ask at that moment. It has now been three weeks since my father's death, and I have not heard from a single Ignite employee -- not a nurse, not a manager, not a care coordinator, not anyone. No one has contacted me to explain what happened. No one has offered condolences. No one has acknowledged that my father died while in their care. To be clear, I am not alleging that Ignite caused my father's death. However, the complete absence of communication is deeply disturbing and unacceptable. The expectation was recovery -- not death in the middle of the night with no explanation afterward. Why did no unit manager, social worker, or director of nursing contact me as the primary contact? Why was there no call explaining the sequence of events? A simple, humane conversation -- "The nurse entered his room to administer his midnight medication, found him unresponsive, we immediately called 911 and initiated life-saving measures, and we are so sorry for your loss" -- never happened. Instead, I am left to imagine what MAY have occurred. For a family who entrusted this facility with their loved one's care, that silence is unfathomable.

i was a patient at St David's Rehabilitation Hospital on 32nd Street after a 13 hour spine surgery…read morewith spinal fluid leakage and paralysis on my right side. I spent five days in the ICU. After several days inpatient at Ascension Seton during which I had large amounts of spinal fluid leaking through my bandages I was eager to get to St David's to begin my recovery. I had been to St David's Rehabilitation Hospital in 2022 with excellent recovery after cervical spine surgery and two weeks of physical therapy and delicious meals three times a day. I spent four to five hours a day in physical and occupational therapy. I wanted to recover with them after my difficult procedure. I was once again very happy with my rehabilitation. My doctors, nurses, physical therapists, and other staff couldn't have been more skillful, caring, and kind. Go here, if you want great care and excellent rehabilitation. You'll be very happy during and after your rehabilitation.

my grandmother in law had several strokes and was admitted here. the care they gave was…read moreOUTSTANDING!!! they healed her bedsores, and they treated her with respect day and night. although we had lost/misplaced her phone... after a lot of back and fourth we FINALLY got the phone back!! shout out to laura and to the security guy! yall are awesome! thank you!!

Mom has been here for a week and a half, and she's doing VERY well. The ONLY complaint I've had at…read moreall is sometimes I've come in and her dinner is there, but she doesn't know how to raise her bed up so she's sort of lying there unable to eat. I know they only take people who are able to feed themselves (she is), so the kitchen staff may not think about it when they drop off their trays. I've mentioned it to the nurse, so hopefully that will be remedied. Mom has made so much progress...it's really amazing for someone her age who has been through hell. I'm very impressed with this place generally...everyone is very kind. If I had it to do over I would probably hire a sitter to help with mealtimes, but the confusion is wearing off and she'll be home soon...just a few more days. Thank you, Rapid Discovery!

@ATTN:ED PRETTYMAN On December 29th 2023,my grandson was admitted to this facility we were excited…read moreas he had survived a gunshot to the head and was sent home to expire. During that time my grandson was thriving in physical therapy. I recall his therapists Jessica and the other Kristen again he was thriving. During the first few week of Jan 2024, Kobe had been neglected By not being fed, Showered or being changed. The first incident of him not being fed, I asked the nurse and his technician, their response was they thought the night shift fed him. I made a report with the front desk who at the time was Miss Betty. She went on to tell me that this type of behavior was not tolerated. She asked me to fill out an incident report which I did, It was never addressed. Upon my grandson telling me he was being mistreated, I decided to stay Monday through Thursday his case manager Stephanie Carpenter knew of all the things my grandson was going through because I let it be known not only to Mrs. Carpenter but to the nurse manager Chris. Chris assured me that everything would be OK Well it was not Again I stayed Monday through Thursday because no technician was going into the room to check on my grandson nor to change him. I literally would sit back and wait to see how long it would take for someone to come rarely did anyone. I did I talked to the nurse manager Chris and I asked ,"are your technicians under the impression that because I'm in the room they don't have to come in and tend to him?" She responded, "Did you talk to them and ask them why? First of all it is not my job to tell your technicians what they're supposed to do My grandson had lost weight so mid January of 2024 they administered a picc line to feed him on his left arm. not knowing at the time they did not use sterile procedure .Fast forward he went from thriving to not being able to move, talk, open his mouth and unable to do any type of therapy w/Jessica Kristen and his speech therapist. made reference to they have no idea what happened to him as he was thriving His doctor did nothing to figure out what was going on other then to titrate his medications she either went up on milligrams or went down on milligrams but never did any blood work to figure out what was going on Weeks would go on and declined one particular night a tech came in James and he cussed out my grandson not caring that I was in the room we had words and I told Priscilla who was the night charge nurse he was not to come back to his room When I told Miss Carpenter she asked me to fill out an incident report and verbatim say what happened between James and i did on February 16th due to his decline and lack of care his nurse and his technician at that night Roxanne I Requested my grandson be discharged I had walked in on the nurse force feeding my grandson when I asked what she was doing she said I have to give him his meds and he wanted chocolate pudding I said to her how in the hell does he want chocolate pudding when he can't even eat she said he requested chocolate pudding my grandson only likes vanilla I asked them both to leave the room When James cussed us out and I did the incident report nothing was done Nurse manager Chris told me she could not get rid of him because she had to investigate that was never done upon discharging my grandson February 16th 2024 he would end up at the hospital in San Antonio at university after running test it's documented that he Had contracted gram positive and was sepsis The doctor went on to not only verbalize but to put in the report He got the infection via the PICC line administered at Texas Neural Rehabilitation Center I later called Mrs. Carpenter about his results of gram positive and corona virus She said no one at the facility was infected. lack of sterile procedure of his picc line led to sepsis due to the negligence of the nurses who managed his PICC line My grandson was on life support again and would be in the hospital for a month. After learning about the sepsis due to the PICC line I wrote a letter to the Health and Human Services Department to no avail They cited Texas Neural was doing everything they were supposed to do which is funny because they go during the day when they're fully staffed and not at night to see how technicians sit in rooms, empty rooms and watch TV call buttons are going off but they're watching TV or they're on their phones they're on social media I wrote a review back in August 25th of 2024 I'm praying that this review gets to the CEO Ed prettyman, Well I've seen many wonderful reviews It's unfortunate that we had a terrible experience what initially turned out to be great because of Jessica, Kirsten and his speech therapists Too many people knew what was going on including Stephanie Carpenter who Knew my grandson had been there two weeks and witnessed the neglect, but too afraid to advocate for her patients. SHAME ON YOU, JAMES, ROXANNE, CHRIS, ANDREW, ANNA, AND ANY OF THE NURSES WHO WERE PART OF THIS

If this is the location in South Austin they mistreated my paralyzed and non verbal husband and…read morewhen I complained they put him out lied to the insurance company and then blackballed him. Cassie's the case worker the worst of the worst, she shouldn't be in her line of work, nor should ceo none of them they are terrible and they lie

I was so nervous for my dad, but immediately my worries were calmed by the staff - everyone has…read morebeen so welcoming and professional on every level. My dad has several chronic illnesses, and the nursing staff are competent and caring. I highly recommend this facility if peace of mind is a priority!

12/30/2021- My father was transferred here after contracting covid 19 to quarantine. He arrived on…read morea Thursday afternoon. It wasn't until 18 hours later that I was able to get in touch with him. The staff never gave him his personal cell phone, nor did they answer their phones at the facility. Trying to get in touch with anyone there was impossible after MANY MANY attempts. When I did talk to someone I was told "everyone was off due to the holiday". It wasn't until receiving a text the following Monday 1/3/2022 asking to sign admission paperwork for the transfer, I did actually speak to someone for longer than 1 minute. At that time I asked for a update and strongly voice my frustrations. My reply in text was enough to actually receive a phone call from someone. At that time is where I voiced my concerns about the lack of administration, communication, and it being impossible to reach anyone there. Heaven forbid there be an emergency on my end, or on his. I'm almost certain I wouldn't be able to get through, or even receive a call if something happened to him. I will say after voicing my concerns things got slightly better. But that was still after multiple attempts. Today my dad returned back to his initial facility. Upon his arrival the nurses, and wound care did a full evaluation, and documentation on my dad. He has bruising all over both arms (possibly due to blood work, yet he has a picc line), a fungal infection under his arm pits, and groin area, they noticed what looked to be bed sores on his back, bottom, and heels of his feet from not transitioning him, or offloading his weight during his stay. He literally was in bed and the same position for 10 days straight from the sounds of the report I got this evening 1/10/2022. The wound care he was receiving from an amputation was larger upon his return, than it was when he left only ten days earlier. Due to being a covid patient, I was unable to visit, and relied on him answering his phone to get any sort of updates. If your loved one doesn't have a cell phone, do NOT plan on any communication! Make sure it's plugged in and kept charging. AT ALL TIMES! PLEASE if you send a family member here, make sure to be there as much as you possibly can be!!! I'm sure if something did happen you'd never hear about it from anyone. From what I've experienced these last 10 days I wouldn't recommend having anyone stay at Legend Oaks North Austin. Maybe things would have been different if I was able to be there daily. But given him being covid positive no one was able to enter the 300 hall staff included, nor send me to the nurses station phone "because they don't have one in that hall". Keep researching!!!

The professional staff is knowledgeable and competent. My problem with this facility is interacting…read morewith the non-professional staff members. They are often surly and antagonistic. At the prices I'll paying to stay here I'd expect a little more decorum. For instance: I had to call over 5 times to have room service make up my bed and do generic room maintenance. The employee who finally showed up changed the sheets but didn't even look in the bathroom to see if it needed service, then got all surly because I asked what took so long. This is not how to run a service facility. No other complaints with this facility.

We discharged my 91-year-old mom from Baylor Scott & White Institute for Rehabilitation - Lakeway…read moretoday after 13 days of hip fracture rehab. I've never encountered a more efficient, well-run facility in healthcare or any industry. The entire team was warm, caring, and deeply invested--daily huddles ensured perfect coordination, and everyone genuinely enjoyed helping patients. Mom came home stronger physically and mentally than before the injury, with renewed mobility, confidence, and even new friends among this talented, youthful staff. We feel so blessed she recovered under their loving, expert care. Thank you, BSW Rehab - Lakeway team--you're outstanding! Highly recommend.

My family and I will be forever grateful with Dr. Latorre. He has gone above and beyond to help us…read moreand our grandparents. After hearing multiple doctors/physicians tell us no, he managed to tell us yes. He fought for what we wanted and always gave us hope and a new answer. We have deep gratitude for all his support. If you are looking for an honest answer and something that will benefit you, please consider Dr. Juan M. Latorre (:

A relative had to stay here for 2 weeks after a hip fracture. I had been given a choice and this…read moreone seemed ok online. It turned out to be great. Nurses and techs are very hardworking, professional and attentive, especially appreciated given how depressing these places could be. The physical therapist and occupational therapist we were assigned were both outstanding! They couldn't have been more thoughtful and patient. It's a modern bright place with a common room where you can have a meal or a game with visitors. The therapy gym room looks well equipped. Only constructive feedback I have is the check in could have been better. We weren't really greeted by anyone like the case manager and so we didn't really know what was ahead of us.

I am here today volunteering at Sedona Trace Health and Wellness. My community service sisters and…read moreI are providing a birthday party for the residents with October birthdays. Our community service organization volunteers every month at Sedona Trace. The administrators and nurses were helpful in sharing any resident restrictions and locating the birthday folks for the month. The facility provides comprehensive and care and treatment plans for its residents. They have full-time In-House therapy and specialized skilled nursing.

As a healthcare professional, I've been working with West Oaks for a couple of years now! Their…read morestaff are amazing, and the energy in the community is very positive and upbeat! It is also very clean. They truly care about their residents, and I'm grateful for all they do!! Their residents are wonderful and seem very happy!

Great staff. Christine went above and beyond her duties to assist with obtaining photo of ID needed…read morefor application to Medicaid. She is patient with my sister who is struggling with speech and mobility. My sister's cell went offline due to her unpaid bills. Courtney helped me with conference call to ATT and we got her service restored. Communication from out of state was difficult before that. The speech therapist at West Oaks was very patient, on the phone almost an hour as we did conference call to sisters bank to get sister to authenticate me. The Nurses have been patient with my calls asking them to walk to sisters room because she is unable to answer her cell phone in her condition. Adam the manager is friendly and runs a good ship.

Sage has good programs and people than can provide the help you need. However ADDICT BEWARE, they…read morereally do not have their sh*t together when it comes to their administration and billing departments. Underneath the shiny facade is a train wreck. Make sure you get all costs up front. Get detailed receipts for all payments before you provide the next payment. If you're going to use insurance be aware that Sage may exaggerate your condition to your insurance provider in order to prolong or maximize your treatment and therefore the money Sage gets. Sage is a business, first and foremost. Be well.

Dishonest and untrustworthy program. They don't go by their own terms and conditions, they…read moredischarged me right after I told them I was pregnant. Do not go here!