Amazing service the people are always so nice. The facility is always so clean and accommodating. My favorite masseuse is Joe. He truly has healing hands. read more

We came here for a couples massage recently. The facility is super nice and relaxing, including a little zen lounge area with dim lights and a fake fireplace for men and women (separately). They give you a locker to place your belongings, have you change into a thick plush robe, and then you hang out in the lounge until your appointment -- so make sure you come early so there's no rush. The massage itself was wonderful and specifically geared toward exactly what I had asked for. They allow you to choose the music that's playing in the room, whether the masseuse makes conversation, what scent oils they use, etc etc. It's all very personalized and feels luxurious. We had a really nice time together! read more

I've had a monthly membership it's Spavia for a couple of years now and I've always found it to be a wonderful experience at a reasonable price. Facilities are really clean and well appointed and the staff super talented and friendly. read more

I love this spa!! I use to go here on a monthly basis but I fell out of routine with it. The membership is affordable. The starting price is $89 and there's 3 tiers to choose from. It's a pretty good deal. The rooms are cozy and comfortable and each time I go with any masseuse available. I usually get the signature massage and facial. I always feel welcome here and leave feeling better than when I arrived! read more

I came here for a facial and really enjoyed my experience. The esthetician was super friendly and gave great advice for my skin. My favorite part though was the waiting room! The waiting room has heated neck pillows, books, coloring books, and tea. It was so relaxing and exactly what I needed after a long week! read more

Spavia - Skin Care Near Me - Austin, Texas

This was a good spa for the price. The only thing missing was a sauna and extra bathroom stalls. I hate that I forgot my therapist name but she was so gentle and calming. I had the express body scrub and the signature facial. The body scrub was cool, but when I get a scrub I'm use to a little bit more exfoliation than what I received. The facial was nice and I felt super relaxed afterwards. I liked that they gave the option to choose your lotion sent as well as the music played in your room. My therapist asked if the temperature was okay on the table and offered water and tea in between services. The relaxation room was nice. There was dim lighting, tea, warm neck wraps, books and coloring books available. read more

First time at Spavia, the place is clean and relaxing. Staff are friendly and attentive. Definitely going back! read more

I used a Groupon for a couples massage, I went with a friend and we both got a signature massages. We went during the week, my masseuse was Miguel and the massage was sooo relaxing and maybe the best one I have ever had. I just booked another couples massage for this weekend with my husband. I am getting a prenatal massage and he is getting a signature massage. I hope the experience is as enjoyable as it was the first time read more

This was the best massage ever! Derrick was top notch. Perfect check-in allowed for a great relaxing treat. Will definitely be back! read more

I used to frequent this spa for facials years ago, so I was excited to bring my boyfriend here for a couple's massage on Saturday. First off, they texted me two days in advance and asked to move our appointment. Annoying but not a big deal, I agreed. But what was annoying was that I didn't know if this was a bot or person via text (a person, I found out) and I find it unprofessional to not get called. Plus, I did not receive any emails or texts confirming that my appointment had been moved. It's just simple appointment/bookkeeping etiquette. I can see from other reviews this is a recurring problem. Don't book appointments if you can't, or hire staff that doesn't call out apparently all the time. No one told us to arrive ay any specific time, or say to come early for paperwork. SO when we walked in at 3:52 for our 4 pm, the receptionist said we didn't have time for paperwork and to go back. I like their locker system and changing rooms where you can put on a big robe and sandals- except almost every locker had a broken lock. In both the women's and the mens room. And the poor front desk girl was trying to man the desk, the phone, and had to keep running back to unlock people's lockers that wouldn't work. If you have paperwork and a nice little pre-lounge area to relax in, tell us to come early. We had a female and male masseuse and here is where things really fell apart. We (my boyfriend and I) are each getting a 60 minute massage. You would expect consistency in that experience. But no. Things I got that my boyfriend didn't: Warm towels on my back, and each foot, a foot massage on both feet, a scalp massage, AND before we got in to the beds she asked me about problem areas, and pressure levels. He got NONE of that. His masseuse did not ask him about pressure, areas of concerns, injuries, nothing. I don't know if maybe that would have been covered on the paperwork we didn't get to do, but I still got asked. And his feet were just totally skipped!! Meanwhile mine got rubbed down with hot towels! Overall, my massage was average at best. She wasted so much time sort of just poking around my head for the "scalp massage", and there was just a lack of flow and ease. She was loud moving around, the massage felt disjointed as she moved from one area to another, and I don't think she really worked at the areas I specifically pointed out. Plus, when trying to check out, it took 10 minutes because the front desk worker had to keep running to the back to help people open lockers (which also required people in robes to step into the lobby to get her, which is uncomfortable for them). We will not be back. read more

Saw this Spa on ClassPass so used my credits for this. What a great place, very warm and Chelsea gave a great massage!! Also, Nadia was amazing at taking good care of the "Welcome In". Also, they are also caring and go the next step beyond for their clients, I left a ring in my robe and realized the next day. They searched and found - Thank you Aria (sp?) for taking the time out to find this, going through all the robe pockets was time-consuming I'm sure! All around a 5-star place. read more

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If I could give zero stars I would. I have been a member here for several years and it has continue to go down hill. The front desk staff is poor and I have been bringing a guest with my credits but have come to find out they have been charging my friend for the membership when she used her card to tip. When this was discovered they just sat on the issue. My friend has had to follow up and was told people are out of town so nothing can be done at this time. Unacceptable . We have now requested the owner to reach out, but I'm not going to hold my breath. Do not come here. Due to them, not knowing how to use their software. This has been the most embarrassing experience to try to gift something for my friend. read more

I got an 80 hour massage with Manny and it was one of the best decisions of my life lol he was so attentive, knowledgeable and professional. His techniques were amazing (literally the hands of a god ). He paid attention to your needs and engaged with all of the muscles the whole time. Pressure was perfect. He knew all the right pressure points. The spa was very calming overall. They asked you on the intake form what type of music you prefer during your massage. read more

Spavia - Skin Care Near Me - Austin, Texas

Received a gift card for Spavia on Burnet for my birthday and decided to get a few wax services and an 80 minute massage. Due to the reviews about mix-ups with scheduling, I called to make sure everything was confirmed and Amy from the front desk was amazing. Very polite, patient and helpful. When I arrived, I was immediately greeted and shown to the ladies area where there is a dressing room, shower, restroom and locker for each guest. I was provided with a very comfortable robe and sandals which I changed in to and then went to the waiting area. They have multiple hot tea options, water and warm lavender neck pillows. The whole vibe was very calm and relaxing and facilities clean. My esthetician, Shannon, made me feel comfortable during my face, brow and brazilian wax. She took her time and was very attentive. The results are perfect! My massage specialist, Derek, was A-MA-ZING. I have received a lot of massages from all over and it was one of the best I have ever had. I felt like a different person afterward!! Thank you, Spavia, for the wonderful experience. Every person that was there yesterday 11/2/24 made me feel so welcome, comfortable and deserves props and a raise. Keep up the good work!! read more

Booked on groupon, good price & massage. However I paid for a 60 minute massage and was disappointed that my massage was only about 45 minutes. I reached out to the spa to ask for a partial refund seeing as I only received 3/4 of the service I paid for, and they have repeatedly ignored me. complete scam take your business elsewhere read more

TLDR: I waited over 2 hours for an appointment, was given at least 4 different excuse and in the end, was told they couldn't fit me in at all. I was charged for the appointment and had to reschedule for a different day. -- I booked a couples massage for my husband's birthday. We came in early, waited for the front desk to serve other couples, and then once checked in waited another 30 minutes only for the front desk to tell us that they had a 'no show' and wouldn't be able to do a couple's massage, but needed to do it back-to-back. So I'd have to wait another hour, and then my husband would need to wait an hour after me. After some back and forth with the front desk, she said -- oh actually the masseuse had the wrong time and we have someone coming in 20 minutes. With that, after another 40 minute wait, I asked the front desk, what the deal was and she said she'd get back to me. After another 20 minutes and a whole set of 5 ADDITIONAL people coming in, and who all got pulled back by their masseuse, the front desk, said that the masseuse who came in, actually, got claimed by class pass and so she couldn't fit me in at ALL during the day. Honestly, it was such a mess and the excuses changed every time I went to visit the front desk that I feel like I was being lied to and taking the hit for the mess of scheduling that was happening up front. I spent over two hours waiting for NOTHING, no service, anything! and she couldn't even offer me a refund because I bought a package off of Groupon. We drove from South Austin which was already the longest drive to get to Spavia. In the end, I rescheduled my appointment since I was already charged for the service and will come back with an update on whether or not I'll recommend Spavia for their actual massage, bc I'd give their customer service zero stars. read more

I've gone to Spavia twice. Once before lockdown, and once a few weeks ago. Both services were impeccable. The last time I went, I was serviced by a man named Joe. He provided incredible pressure, was attentive to my problem areas, and made great recommendations for the future to alleviate knots. I can't wait to go back this month before my wedding! read more

I purchased a 60-minute couples massage on Groupon as a birthday gift for my fiancé. The Groupon instructed me to call Spavia to book the appointment. I left messages on Monday, Tuesday, and Wednesday with no response. At this point, I was getting concerned. After searching online, I found the corporate website and submitted a "contact us" request. Within 30 minutes, I finally received a call back--likely because corporate intervened. A week or two later, on the day of our appointment, we arrived at Spavia. We were greeted promptly, but as the front desk attendant escorted us to the men's and women's relaxation/changing rooms, she rushed through the instructions, making them difficult to understand. It didn't feel very professional. After about 15 minutes, we were taken to the massage room. Our appointment was scheduled from 1:00 to 2:00 PM. I noticed it was 1:08 PM when I lay on the table, so I expected the massage to end around 2:08 PM since we were on time--actually a bit early--for our appointment. The massage itself was decent, but nothing extraordinary. When the masseuses finished, I checked the time and saw that it was only 1:50 PM. I was disappointed that we didn't receive the full 60 minutes we paid for. After the massage, the masseuse offered us water or hot tea. I requested hot tea and even specified which type I wanted. However, when we left the room, she handed me water instead. Already frustrated, I didn't bother asking for the tea again. As we left, my fiancé and I discussed our experiences, and he mentioned that he received multiple hot towels during his massage. I didn't receive any, and I would have appreciated them. Overall, I'm disappointed with the experience and probably wouldn't return or recommend Spavia to a friend. read more

Very disappointed-- I get migraines and have gone previously for two back to back oil scalp treatments to help alleviate them. Evidently they have change policy and only allow you to use that service as an "add-on"...Very frustrating how a business decides to dictating how clients can receive their services for their specific and individualized body/health needs that they pay for. read more

Had my first experience here a few months ago because I was really struggling with a lot of neck and shoulder pain that I needed worked out. I will say to start that they have a very nice environment for a day spa with lounges for both men and women for relaxing while your waiting. There are nice, well-kept amenities in the locker rooms and lounge. However, the thing I really came for was pretty underwhelming. The massage was for the full time, which I appreciated since a lot of places will sometimes cut the massage short in the time you are checking in and out. I don't feel like she hit the right places that I needed and some parts of the massage were just plain painful. I actually felt a lot worse the few days following the massage than I did before I went to get it which sucked. I'm sure many people have had good experiences here and it works well for some, but it really didn't do it for me. I will say they do have some good monthly packages to look out for if the massage worked for you. Overall everyone was very courteous and nice, so that was appreciated. read more

It takes so many tries to find a spa and therapist you like but we felt lucky to have been introduced to Spavia already! I could write a book on wild spa experiences but this one would be the anomaly! The booking and reminder process was smooth, the checkin was quick, the facilities are clean and calming. Our therapists, Nathan and Shawnee, were both excellent! Jennifer at the front desk was a sweetheart! We're definitely excited to be back soon! read more

Ambience - A+. Front desk - A+. Relaxation effect - A+. Spa treatment - B-, at best. If you need a chill day to yourself, this is your spot. If you are looking for a solid massage or firm pressure - this is not your spot. Great ambience and staff was friendly. With some training, the therapists could become much improved! Until then, recommend another location. read more

Such a joyful experience! I wanted to get a massage focused on my upper body and Miguel delivered. It's a small waiting room, but it is very spacious in the back. Comfy robes & shoes are provided as well as a locker to put your belongings. You can customize your massage from the type of lotion used to the type of music being played while you relax. They got out knots I didn't even know I had. I also love how there is a sitting area for refreshments, reading, writing, and coloring after you are done. I've never experienced a spa like this. So relaxing. read more

I was pleasantly surprised by Spavia! Didn't really know what to expect since I honestly booked with ClassPass credits I needed to use. I did a classic facial and it seriously was a much needed TLC! When you walk in, the lobby is small and actually opens up once you get to the back. The waiting area is separated by gender, where you get a locker and access to a single shower if desired. Everything felt mostly clean though maybe their towels could use an update. The facial was amazing. The lady taking care of me did a great massage as well while some of the creams were setting on my face. She understood and was aware of the products I mentioned using and recommended me what to use for my face goals. Would return! read more

Great first experience here. From the front reception area to the mens locker room to the lounge area, this place goes the extra mile to help you feel relaxed. Ty did a great job focusing on the problem spots and areas with knots in them. Would highly recommend this place at least every month or so, left feeling a little sore but overall muscles were much more relaxed. read more

I love massages and decided to treat myself to a Groupon experience. I settled on Spavia because it was a great deal and it was relatively in my area. As soon as I walked in I was greeted by the friendly receptionist who was super sweet. I filled out some paper work and then she took me on a tour of the facility and got me a locker set up with robe and slippers. The waiting area and locker room are both very clean and nicely decorated. There are lockers for you to keep your stuff safe. The waiting lounge is dark and has heated towels as well as tea and essential oils. I had a minute or so to hang in the waiting area before my masseuse Bree came and got me. If I had more time that day I probably would have stuck around enjoyed the room but I had to leave after my appointment. So the masseuse came and got me and brought me to the room. She explained how I would need to position myself for the massage to begin and then she left me to get situated. She returned a few minutes later, knocked and entered the room and then started the massage. The music was nice and relaxing that played throughout. Bree was great about explaining certain movements to me and always made sure to check in that I wasn't uncomfortable or that she wasn't hurting me. She helped me get so many knots out and helped to break down some of the tension I have from weight lifting. The hour flew by like it always does but I left feeling so much lighter and relaxed. Already looking forward to my next massage! read more

DO NOT RECOMMEND POOR COSTUMER SERVICE. I booked a massage after the holidays and my toddler being off daycare for 2 weeks. I show up at 12 and I'm told that they don't have an appointment for me and they won't accept my groupon when the terms and conditions say that the cost of the Groupon will never expire and can be applied. they told me to leave and come back in two hours and we're not willing to honor the Groupon terms and conditions. pretty frustrating when you're supposed to have a relaxing day off. They were not interested in making sure the customer is happy. DO NOT RECOMMEND POOR COSTUMER SERVICE. read more

I received a Groupon and was so excited. They knew I had been looking for a place and what a great way to try out and consider a place before getting a membership. When I went to redeem the voucher and schedule an appointment, I was told at the front desk that they do not honor the Groupon and to call Groupon to get reimbursed. Very disappointed! read more

Very disappointed. I used to have a membership here and was gifted a 60 minute massage and was looking forward to it. After being asked by the spa to move my time to later in the evening my 60 minute massage was cut to 45 minutes! I get people are tired and want to go home but that doesn't give you the right to cut my service short. read more

I scheduled a full body massage for my Birthday Dec. 8, 2022. M-brynna was Awesome. The facility smells great. The atmosphere is tranquil. I absolutely Loved it. I've told my girlfriends. I can't wait to return. Thank you Spavia for making my Birthday super fantastic!!. read more

Spavia - Skin Care Near Me - Austin, Texas

I think this place can be a good experience depending on the staff the day on your visit. I came here not too long again and my experience wasn't great. So I'll say that the owner is pretty good about responding if you have concerns. I just want to share my experience with you so maybe you know what to expect. I had Jen as my receptionist of the day and before I even came into the office, she contacted me 3 TIMES on moving my schedule up. One time, I was driving and told her that I couldn't talk and she continued to talk about wanting me to move up. I'm busy, I can't move my schedule. And honestly, I don't owe her an explanation. No means no. I think she was just trying to get off early. She is probably nice in general but lack a lot of self awareness. Also very pushy with tipping. If you are pushy, then I won't do it. It's very tacky to solicit tips. Customers will tip if they like the overall service, when you keep on asking about it- it makes us very uncomfortable. I think if you have the right staff on the right day, it probably won't be bad because the other receptionist, Lauren was very sweet. I really think that if I had her instead, it would've been a great experience. That's why I'm not giving it one star. read more

booked appointments months in advance. two days before they text to reschedule, canceled 1/3 appointments and promised gift baskets. day of, no gift baskets anywhere, started the first appointment on time but for the wrong person with he wrong service. 20 minutes later, still scrambling to figure out what services to provide to who. absolute nightmare of an operation and would steer clear! read more

I was looking for a Groupon deal on lashes and found one here, so I decided to try it out. I was pleasantly surprised by my experience -- so much so, that I returned for a facial. The lashes were fabulous -- very well done and long lasting. In both my initial application and fill, the technicians took their time and were very cheerful and sweet. One even noted my birthday was coming up on my intake form and wished me a happy birthday as I left. The facial was pretty good, but I think I might have had a newer technician. She dropped some items, forgot certain procedures and her extractions were painful and a bit overzealous. But I think she was trying her best -- could have been an off day. After she forgot to remove the warm towels from my feet (and then came into the room unannounced as I was getting up from the table), she immediately removed the upcharge for the foot treatment. I was confused about which items are upcharges. I will have to investigate further before I return. But overall, I love the concept. The locker room, stocked with supplies for freshening up, plus a relaxation room with tea, warm shoulder wraps and inspirational notes left by other clients was a beautiful way to unwind. I also like how you answer a form with your preferences for music, conversation, etc. I would definitely come back. read more

I went in for a couples massage with my boyfriend. first time going to spavia. we arrived on time, upon entering we were rushed to the waiting area w no instruction on what to do next. waited for 15 minutes, pulled in to a room to find out we should've changed into robes prior. the massage would not even be considered mediocre in my opinion. i've been getting massages for most of my life. we paid for an hour massage. we were taken to the room at 4:20 and massage ended at 4:53. read more

If I could leave zero stars I would. I cannot tell you about any of the quality of any of the services, as I have yet to experience any of them. I have been trying since February to have an appointment actual happen. I have made 4 appointments and the first I had to cancel due to illness and not wanting to put anyone there as risk. The next three appointments Spavia has text or called me and cancelled due to not having a masseuse or esthetician available. I have asked for a refund and was referred to the Manager, who took a loooong time to return my emails and calls and then was going to get back to me and hasn't. They had really good reviews and that was the reason we chose them, But I cannot recommend them or give any good reviews. read more

I found this spot through Groupon, it was a pretty good deal for a one hour massage. The facilities are clean and customer service is professional. It's not high end by any means, but comfortable. They encourage a monthly membership which is very reasonable. Membership can also be shared with a spouse. This is the only location in Austin. I'm still on the fence on whether to sign up. This would good for someone who lives nearby and enjoys a monthly massage. read more

I visited this place originally through a Groupon deal about 2 years ago. Then, I had a lovely experience, amazing customer service and friendliness. I was blown away by the massage I had received then (I get one at least every month) and thought I would only come for special occasions to really treat myself and truly enjoy the experience. I've been there 2 times in the past 4 months and was extremely disappointed in the quality of both my massages by two different masseuses. Both gave light pressure and seemed almost amateurs who weren't 100% sure of what they were doing. My most recent massage that I received last month from here was a younger male and although hospitable, missed my muscles for about 70% of the hour that I was laying on the table. I asked for firmer pressure 3 times before giving up because I felt bad. I had been considering getting a membership for monthly massages, but I honestly don't think that I will be back. read more

Spativa What a find! A quiet calming oasis hidden away in a strip mall, hard to believe it's right on Burnet. The staff was friendly and attentive. The facility is very clean, and my massage with Bree was amazing, as I knew it would be. To be fair I have had massages from Bree before. So glad she landed here, a place that really supports the healing massage therapy she offers. I forward to coming back next time I'm in town. read more

There was no temperature check or any safety measure at the reception. They offer a free 10 minute foot massage As a promotion and my group was charged for the service. Despite my following up the team at Spavia did not get back to us. Be sure once you check out to verify your receipt they sent you on your phone and that can take a few minutes. Will not visit again. The service and space is fine. read more

Went here for a couples massage for my anniversary, and it was an amazing experience. They were really accommodating and ensuring they were taking all health and safety protocols due to COVID. My wife and I both got the deep tissue massage, they were able to work out knots from god knows how long ago, and left my back feeling better than it has in years. They were able to tell my back and calf were tight from previous injury and massage out the tightness without me even saying anything. Just proves that they know what they're doing. Our masseurs were Nathan and Kathleen, and we could not recommend them enough. Price is a little bit higher than I would like, but definitely worth the money. Could not have had a better experience. read more