It's a long over due review for Bruce and his team - for helping me assess and sell a property in…read moreAugust 2023. I had a rental property that was poorly managed and was being up-charged for repairs due to the negligence of the property manager. I reached out to Bruce to help me assess the situation - whether I should pay for the fee, whether to move to another property manager or sell the property. Bruce recommended selling and helped me market and sell in a short amount of time. He and his team were efficient and demonstrated a high level of integrity throughout the process. I would highly recommend the team and will use their service again in the Atlanta area.

Sold our home is few days with multiple offers. My family can now relocate to new home in Sandy…read moreSprings realtor help find. Great service!

I've worked with Platinum Property Mgmt since mid-2016 to help manage my condo in Atlanta - as I…read morewas moving back to California. I chose them after carefully reviewing multiple property management companies, and I've found them to be responsive, friendly, and professional. Solid communication was a key reason why I chose them, and I'm very pleased to work with Lisa R., Jennifer L., Antony S., Tiffany M., and Amy R. to help secure tenants, work with vendors, and provide a hassle-free level of service that has allowed me to have piece of mind. I thank each and every one of you, and appreciate the hard work and passion you put into your jobs. Keep up the good work! :)

I normally don't leave reviews, but I feel this experience should be shared for transparency…read more I applied for a rental through this company, paid the required $75 application fee, and submitted extensive personal documentation, including proof of income, identification, and sensitive personal information required for the application process. I met the stated qualifications with a 600+ credit score, verified income exceeding 4-5x the rent, veteran status, and no criminal history or prior evictions. What was most disappointing was the lack of communication after everything was submitted. I had difficulty getting responses or updates regarding the status of the application after providing payment and highly sensitive personal documents. I understand companies have screening standards and may approve or deny applicants at their discretion. However, professionalism, communication, and transparency should still be expected -- especially when applicants are being asked to provide private personal and financial information. I hope this encourages better communication and professionalism for future applicants.

Adrian is great to work with. It's been since 2010 that I have entrusted the care of my home to…read moreFlackwell Property Management. Our relationship has been via email and phone since I'm out of state, and if there is an issue that arises, I'm informed promptly. I have not had a problem with tenants or property management. All the details are handled by Adrian and his team, which is a great relief for me. Having Adrian as my property manager is a great decision. I would highly recommend Flackwell Property Management.

We had to leave our property in the middle of a kitchen renovation to move across the country. We…read moreare so thankful that we have Adrian taking care of our investment and handling the details that would have been impossible for us from such a distance. He finished up the reno and rented our house for us quickly and painlessly AND we are renting our home for more than we had originally planned. He found fabulous tenants and he handles everything on that end without a hitch. His fees are so reasonable. We HIGHLY recommend doing business with Flackwell Property Management.

I was hesitant about using a property management company for various reasons. This was my first…read moretime working with one here in Georgia, and I wasn't sure it would be worth it. But after my experience, I'm really glad I made the move to Rent Appeal. Communication has been great, everything has been handled professionally, and it's taken a real weight off my shoulders as a landlord. I'm now looking into having them manage my other rental properties as well. I hope after great reviews like this and more people go to them, they will still maintain the same quality and standards in what is getting them there. I will be sad if standards and quality decrease over time.

Rent Appeal has consistently provided the best customer service and expertise with my rental…read more Highly recommend!

Unlike the others on here, I really haven't had any issues with ACS. We have ACS helping us out…read morewith the financial aspect of our HOA, and we get really detailed reports out of them, scans of statements and bills, etc. Rhonda is very professional and always available via email or phone to answer questions. CMAs (community management associations) get a bad rap with homeowners because they are the face of the community association to many people. In an active association, a board should be the face of the association and the CMA supports them. Unfortunately, some boards let the CMA do all the work, removing the humanity aspect from the residents. I'm betting that's what a lot of the one star reviews here are about. Anyway, no issues here.

Customer service is at an all time LOW... in every regard. Do not use them for property management.read more

Absolutely horrible people to work with- especially Jacqueline. If you own a property and are…read morelooking for a management company- do NOT use this company as they are horrible and have no manners in dealing with people at all.

ZERO STARS....Horrible Management Company.Unprofessional/ ill equipped staff, all of which seem…read moreunable to comprehend basic Georgia landlord/tenant law. If the rental has an issue, they will gaslight you, the tenant, until the issue becomes a CATASTROPHE, then imply over the phone that YOU are the root of the problem. Good Luck receiving your security deposit back within 30 days of the property release to their position. They will find any and every excuse to hold onto YOUR rightfully owed funds, until it appears their cash flow is in order, I.e "when the owner comes back into town". In addition, I'm not even sure they properly vent the owners of the properties they lease out to innocent VICTIMS , I mean families. Unbeknownst to me, I was living in the property of a Looney Tune racist, who hired henchmen to stalk or "surveil" the property at all times. Showing up without notice at all hours of the night and taking random photos and video of me and my family. TOTAL NIGHTMARE. RENTER BEWARE!!!!!

I'm always so sad when an experience that could have been wonderful doesn't go as planned but, life…read morehappens right? I was incredibly excited to work with Excalibur homes in my rental search after hearing great things about them from my bestie. I was on a dedicated home search for months and loved the homes they manage so it was seemingly a no-brainer for me to put all of my eggs in one basket with their group. Excalibur manages and rents homes all across Atlanta, focusing on the starting process to the journey of upkeep in the rental homes. After planning a move that I dreamed of making happen in January, I was excited to go through the process with hopes for the future. Well, it didn't actually happen like that. First I will say, the homes they offer for rent are beautiful. All different kinds, all over the metro-Atlanta and seemingly in great shape, love that! When you speak to members of their team (when they answer), they are all quite friendly and helpful, which is much appreciated. BUT - wow, can they drop the ball on communication and the timing of your journey. Looking for a home to rent and live in isn't something one does for kicks, we all hope to have a place to live at the end of the day. Well, it just felt like Excalibur does not take that into account and moves at their own pace. Calls to realtors (other than Howard Bailey who returned calls and was very kind in person), I submitted an application in March. I actually submitted an application for a home sight unseen just in hopes that it would make things quicker - no go. I saw the home a week later and then three days later, I hear that it has gone to someone else. Okay, it happens, we move on. I called and requested that my application be moved to another home and after an hour on the call, I was told that was done. But for some reason, the website noted it as 'cancelled' from then on, while the Excalibur team told me it was a glitch. A glitch is okay, but when I say I never heard back until I called them 3 weeks later begging for more info so I could go on with my life and find a place to live. I then received a voicemail with the most unconcerned tone letting me know that they heard I had questions... Why wouldn't you keep up with your potential clients and let them know what's happening with the process? As someone who worked in property management for almost a decade and who had high hopes for my Excalibur experience, I was incredibly bummed out and disappointed after putting money and time in my application process. It's now been 3 months and I still haven't received an official word on what happened but have moved into a new home not managed by Excalibur. If I would have continued to wait on an Excalibur home to happen for me, I feel like I would still be calling them every two days desperately trying to make something happen. Super bummed that the experience was not what I was expecting, but hope that the team will make some changes in how they communicate with prospective and current tenants, as they truly have some beautiful homes to offer.

We found a home we absolutely loved that had been listed for nearly two months. We immediately…read moreapplied after viewing it and were approved a few days later. We were genuinely excited and ready to move forward. Once approved, we received the email explaining that multiple applicants could potentially be approved and that the first approved applicant to pay the $2,990 reservation fee would secure the property. We understood the policy. What was incredibly frustrating was how little time we had to actually make that payment. We immediately gathered the $2,990, went to Kroger to send the payment and while we were there, we received a call telling us that another applicant had paid approximately an hour before us and the home was no longer available. I understand that they have a process, but from a customer standpoint, this was incredibly disappointing. We had been approved, had the money ready and were actively in the process of making the required payment. After going through the application process and getting our hopes up about a home we loved, losing it by such a narrow window was extremely upsetting. I strongly believe there should be a reasonable payment window for an approved applicant before opening the property up to another approved applicant. Even a few hours would make a significant difference when you're talking about nearly $3,000 that people may need to transfer, withdraw, or otherwise arrange. We understand the policy. We just don't understand why the process has to be so rushed when applicants are being asked to come up with nearly $3,000 immediately. This was a really disappointing experience during what should have been an exciting time for our family.

This review is especially critical considering that the starting price is now around $540k (versus…read more$340k last year). Honestly, if you're charging north of a half million dollars for a townhouse, the grounds, features, amenities and finishes should be commensurate; they're not. Sales are continuing, albeit slower than before due to the new incoming demographic to South Forsyth--they're not very sophisticated or discerning home buyers. Location is good and it's quiet at night for the most part and it's one of the largest townhome floorplans in the area. You can option yours to right around 2,800 sq feet on three floors. The neighborhood is populated by many families with many kids and while this isn't anything to normally be upset over, it is in this neighborhood because there's absolutely no room for them to play. What you end up having is a noisy neighborhood where you cannot park your car in your miniature driveway because it will inevitably get banged into by bikes and be pelted by tennis and basketballs. I'm sure you wouldn't want to live right on a playground, but that's what it's like here. The storm water management pond is absolutely putrid and serves as a catchment for construction debris and other garbage. It honestly makes the heavily polluted Ganges River look picturesque. Be sure to take a look at it during your tour. Standard noise mitigation is decent, but the layouts weren't thought out well. In a well thought out layout, you'd want to put stairwells abutting the other stairwell next door. This isn't the case at this community. My neighbor has a two-level model and I can hear (and feel) the pounding and vibration from his first floor stairwell on my third floor. He is an avid gamer also, the hours-long tirades and bombings and explosions from Call of Duty were annoying but I was willing to tolerate it for a year as that was the only noise and it was isolated to the first floor; well, usually. There were some days that he just wanted to feel vibrations more and subsequently increased the volume by a lot. Noisily trudging up and down his stairs at all different waking hours (starting promptly at 6:29 to 6:48 AM on most weekdays) was the last straw. I completely changed my schedule and now wake up at 4:00 AM and I'm not so polite about morning music (with bass) on a wall adjoining his master bedroom. Like I said, I put up with it for a year. The HVAC unit is a 14 SEER unit and there was absolutely no paid option to upgrade to an EnergyStar rated unit because Beazer is so cheap. The unit has had three (3) service calls in eight months from poor initial installation and a failed blower motor. I'm sure it'll completely die in a year or so based on its foregoing problems. The garage is undersized! The area the water heater occupies in the garage severely eats into the space for parking. And to further add to the squalor-like theme of this neighborhood, most people use their garages for barbeque areas or living rooms for parties. The garage doors are usually left open or partially open allowing a glimpse into their astoundingly sloppy homes. Finally, the neighbors are mostly hostile and unfriendly. But above all, most neighbors are just plain rude and noisy. I'm used to neighborhoods where almost everyone waves to and stops eachother just to talk or at least say hello. Not here.