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Atlanta Community Services

1.5 (24 reviews)
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Services - Atlanta Community Services

Property management

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9 years ago

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1 month ago

Customer service is at an all time LOW... in every regard. Do not use them for property management.

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Spalding Brokers - Leased & Managed.  Alpharetta, GA.

Spalding Brokers

(12 reviews)

Spalding Brokers has been the best rental experience I have ever encountered. Their prompt response…read moreto any and all maintenance needs and repairs is far better than any I've experienced. The app used for auto pay and maintenance requests is seamless. They run a very professional business with excellence in client care. If you are considering a rental property, rental agent or listing agent, I highly recommend Spalding Brokers.

For potential homeowners looking to use this broker: run! I…read moream a tenant that has been through hell from these two. I moved in June 2018 and didn't receive the HOA covenants until Oct 2018. Having never lived in an HOA community before I didn't know how strict rules were here. The property owner received notices from the HOA about garbage cans and parking- rules I was unaware of due to their negligence. Spalding Brokers then labeled me as a bad tenant and have harassed me since then. I also received a notice to vacate at the end of my lease term (June 30 2019) in December 2018 because I disagreed with the HOA issues being my fault when I was fully unaware of the rules until October. I have a friend over that I allow to hang up shirts in a closet so he doesnt have to live out of a suitcase and they entered the property, took photos and are trying to use them against me stating I have another person living here and am in default of my lease. A house guest I gave them 2 months+ notice about that they deny receiving....I have all texts and emails saved. This type of property management drives away great tenants and doesn't allow you to have a long term person. I suggest going elsewhere where your tenants will feel safe living in your rental homes and not attacked or harassed. Regarding their response: the "handicapped" space wasn't a handicapped space. It is now that an ADA complaint was made and the complex had to make it a legitimate space and repaved /repainted the entire lot. The offer to call and discuss anything with this company is a joke! I have done this multiple times with no response. Also, they are now demanding a property inspection and it's on a day I work all day and they want to be there at 1:30pm and will not budge on time to be accommodating so I may be there with them to work this out. So, what exactly is there to discuss? You do nothing to properly assist your tenants. You are hands down the WORST management company and I cannot wait to be free from you. Tenants and home owners BEWARE!!

Platinum Property Management

Platinum Property Management

(59 reviews)

I've worked with Platinum Property Mgmt since mid-2016 to help manage my condo in Atlanta - as I…read morewas moving back to California. I chose them after carefully reviewing multiple property management companies, and I've found them to be responsive, friendly, and professional. Solid communication was a key reason why I chose them, and I'm very pleased to work with Lisa R., Jennifer L., Antony S., Tiffany M., and Amy R. to help secure tenants, work with vendors, and provide a hassle-free level of service that has allowed me to have piece of mind. I thank each and every one of you, and appreciate the hard work and passion you put into your jobs. Keep up the good work! :)

Platinum Property management is just another rental company that does their best to *appear* like…read morethey are different and care about their tenants, but when it comes down to it they are just as bad or worse than the others. In December of 2025 my cousin and I, who are both disabled veterans, moved into a 3 bedroom 2.5 bath home in Canton, GA. In May of 2026 he fulfilled a lifelong dream of buying his own home, leaving me to watch over the house on my own until the conclusion of our lease December 1st, 2026. Being a good human and having family help with his mortgage, he agreed to pay his portion of the rent until the end of our lease. In September I started my journey to owning my own home. Unfortunately the VA appraised the home lower than the price I agreed to purchase the home for, and we were unable to move forward with it. At this point I realized I need to conclude my time at the 3 bedroom 2.5 bathroom home I'm staying in by myself. So on October 12th I filed an intent to vacate the home on December 1st. The response I got was staggering. Due to being 12 days past the deadline to submit, my options were A. That I'm locked in my lease for another year, or B. Pay $5500+ to get out of my lease. All due to being 12 days late on the notice. I reached out to Platinum at this point and was directed to someone named Lisa. Lisa told me that theres absolutely nothing she can do. When I asked if I had any options she said "It's not (her) problem if (I) can't afford my rent." When I asked if I can talk to someone who has the power to help she said there's nobody above her and that she "basically owns the company since she's been there 14 years." She had a very snarky attitude and said things such as "I can lead a horse to water but not make it drink" All I ask is to be treated like a human and to be able to come to a realistic solution. I am a 100% disabled veteran due to serious mental health issues and I can't see how it is better for platinum residential to have someone in their home that can't afford rent, rather than finding a middle ground to move forward with the vacating of the property. A prorated 12 days, an extra 1 month of rent, any of these would be reasonable.

Excalibur Homes - Hole in wall due to rot

Excalibur Homes

(247 reviews)

I'm always so sad when an experience that could have been wonderful doesn't go as planned but, life…read morehappens right? I was incredibly excited to work with Excalibur homes in my rental search after hearing great things about them from my bestie. I was on a dedicated home search for months and loved the homes they manage so it was seemingly a no-brainer for me to put all of my eggs in one basket with their group. Excalibur manages and rents homes all across Atlanta, focusing on the starting process to the journey of upkeep in the rental homes. After planning a move that I dreamed of making happen in January, I was excited to go through the process with hopes for the future. Well, it didn't actually happen like that. First I will say, the homes they offer for rent are beautiful. All different kinds, all over the metro-Atlanta and seemingly in great shape, love that! When you speak to members of their team (when they answer), they are all quite friendly and helpful, which is much appreciated. BUT - wow, can they drop the ball on communication and the timing of your journey. Looking for a home to rent and live in isn't something one does for kicks, we all hope to have a place to live at the end of the day. Well, it just felt like Excalibur does not take that into account and moves at their own pace. Calls to realtors (other than Howard Bailey who returned calls and was very kind in person), I submitted an application in March. I actually submitted an application for a home sight unseen just in hopes that it would make things quicker - no go. I saw the home a week later and then three days later, I hear that it has gone to someone else. Okay, it happens, we move on. I called and requested that my application be moved to another home and after an hour on the call, I was told that was done. But for some reason, the website noted it as 'cancelled' from then on, while the Excalibur team told me it was a glitch. A glitch is okay, but when I say I never heard back until I called them 3 weeks later begging for more info so I could go on with my life and find a place to live. I then received a voicemail with the most unconcerned tone letting me know that they heard I had questions... Why wouldn't you keep up with your potential clients and let them know what's happening with the process? As someone who worked in property management for almost a decade and who had high hopes for my Excalibur experience, I was incredibly bummed out and disappointed after putting money and time in my application process. It's now been 3 months and I still haven't received an official word on what happened but have moved into a new home not managed by Excalibur. If I would have continued to wait on an Excalibur home to happen for me, I feel like I would still be calling them every two days desperately trying to make something happen. Super bummed that the experience was not what I was expecting, but hope that the team will make some changes in how they communicate with prospective and current tenants, as they truly have some beautiful homes to offer.

We found a home we absolutely loved that had been listed for nearly two months. We immediately…read moreapplied after viewing it and were approved a few days later. We were genuinely excited and ready to move forward. Once approved, we received the email explaining that multiple applicants could potentially be approved and that the first approved applicant to pay the $2,990 reservation fee would secure the property. We understood the policy. What was incredibly frustrating was how little time we had to actually make that payment. We immediately gathered the $2,990, went to Kroger to send the payment and while we were there, we received a call telling us that another applicant had paid approximately an hour before us and the home was no longer available. I understand that they have a process, but from a customer standpoint, this was incredibly disappointing. We had been approved, had the money ready and were actively in the process of making the required payment. After going through the application process and getting our hopes up about a home we loved, losing it by such a narrow window was extremely upsetting. I strongly believe there should be a reasonable payment window for an approved applicant before opening the property up to another approved applicant. Even a few hours would make a significant difference when you're talking about nearly $3,000 that people may need to transfer, withdraw, or otherwise arrange. We understand the policy. We just don't understand why the process has to be so rushed when applicants are being asked to come up with nearly $3,000 immediately. This was a really disappointing experience during what should have been an exciting time for our family.

Atlanta Community Services - propertymgmt - Updated October 2026

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