Please Be Aware:
As stated multiple times in other reviews, this firm will significantly overcharge you with automated fees, while the staff and leadership will take active measures to avoid and/or deflect your polite and proactive escalations, resulting in significant time and budget lost as a member.
For a $320/month coworking office contract that was signed on December 30, 2024, I had been charged over $2,000 even before the end of March...
As a member, you may be auto-charged accidentally for multiple offices, charged compounding late fees while having a credit card on-file from the inception date of your contract, initiated charges you never approved or authorized for "IT Services" - which are allegedly premium WiFi internet" (that you don't need) - "Restoration Services" to clean an office that to my knowledge and observation has never been cleaned by staff to-date... and one day you might even receive an invoice for $322 for "color prints" of your black & white tax returns that you had printed.
I spent months in email and polite in-person communication with salespeople, front desk staff, one general manager, one regional manager, and even a customer success representative - all of whom repeatedly apologized for any inconvenience, advised me that they could not figure out my automated billing issues, referred me to other departments, avoided my proactive follow-up's, and even hilariously advised me one day that, "maybe American Express has actually been overcharging you..." when I have all of the Spaces/Regus invoices clearly on display.
Though I do not believe anyone at this firm desires for a poor member experience, I have observed that the staff at Spaces does not have the competency to understand the firm's automated billing system, the ownership to proactively handle member issues, the acumen to explain to you why various charges are being invoiced, or the ability to reconcile customer billing issues.
Please be advised from a knowledgeable executive who has worked with co-working providers for over 10 years: Read the other reviews here (and on other platforms) that also share similar feedback - Avoid this firm if you can, most especially this location at Jack London Square, and respectfully consider an alternative coworking solution. read more