it's funny when they get a bad review, and they comment giving excuses why the manager was rude. Don't leave comment on their Facebook, because they can remove them. This manager, Wendy is always rude and condescending to customers and employees. Which is why they can't keep an "assistant manager". Don't believe their google customer 5-star reviews, she asked her employees to get all their friends to give them 5 stars so they could win a competition with their company. So don't believe all the "glowing" reviews. While the facility maybe nice, having to deal with a manager who thinks they are high and mighty isn't worth it. If you dig enough, you will see they never take responsibility for any " misunderstandings"
This was taken from a Google review.
Shandolyn Mercurius
3 reviews
2 months ago
Absolute terrible experience. We made prior arrangements to store items and had reserved the truck to use as well. We showed up to use the truck at 11:30 and the employee (manager, Wendy) did not show up to release the truck until 1:00. She has told us prior to this, it was available for pickup and use from 9-5 that day. There was an accident on hwy 98 in front of the store upon returning the truck at 5:00. Wendy called us to ensure we were on the way. I told her my husband was in front of me nearing the store. She became aggressive about us returning the truck on time although she was aware of the traffic back up, up to the store. She threatened to call the police on my husband and stated that she did not care whether he was active duty or not, she would call the police. We removed the items from the truck as quickly as we were able to and she continued to threaten to evict us the following week and call the police. This manager does not have any accountability to customers and becomes aggressive very quickly without care, throwing around her illusion of power. She also attempted to get my husband in trouble with his boss by contacting his job to cause further trouble. Thankfully, that was to no avail but annoying non the less.
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Response from the owner2 months ago
Thank you for your feedback. We appreciate the opportunity to address your concerns. We hold our staff to high standards of professionalism and customer service. On the day in question, our manager Wendy was faced with challenging circumstances, including a large delay in picking up her daughter from daycare due to the late return of the truck. It's important to note that our Free Move-In Truck policy requires the truck to be returned by 5PM to ensure availability for all customers. While we understand that traffic delays can occur, Wendy's calls were intended to ensure the truck's timely return, in line with our policies. Her actions were driven by a need to manage operations efficiently and not by any personal aggression. Additionally, we deeply appreciate the service of all military personnel and offer a military discount to show our gratitude. Wendy herself is military-affiliated and holds immense respect for those who serve. "threatening and did not care whether active duty or not" is not in line with how Wendy acts. Furthermore, we do not condone any form of inappropriate behavior from either our staff or customers. Wendy acted professionally throughout the situation, as confirmed by other tenants who witnessed the interaction. Our priority is to protect both our managers and tenants, ensuring a respectful and safe environment for everyone. We value all feedback and will use it to improve our services. read more
