At first they were good. I even rented one of their uhauls, but it wasn't cleaned. THe unit hadn't been swept out either. Then they never gave me any discounts for 2 referrals. Then I got a discount for paying 6 months up front in November. Then shortly after that they broke their contract with me by making 24 hour access into 5am until midnight, siting that they didn't want people living out of there. Then I get a 6 month invoice without the discount for 6 more months. So, I am paying month to month for now. I didn't receive an email invoice so I logged in today to pay. But today I did receive an email telling me that the prices were going up and I had to move out in 30 days to a smaller unit if I didn't like it but they won't tell me what they intend upon charging me. There is nothing in my contract that says the rate could change (I just reread it)! I've had another storage for 10 years and their prices never went up. Oddly enough I just reported threatening people living out of their unit and RV to the owner a few days ago. I can't even go there alone now without feeling unsafe, and I need after hours. My invoices and contracts are "FORT KNOX" and "in stone" and this is piss poor and an epic FAIL. Here's the email...
Freedom Storage LLC
1525 East 8th Street
Loveland, CO 80537
6/1/2021
THIS E-MAIL IS BEING SENT TO ALL TENANTS AS POLICY DICTATES.
Dear Bonnie,
We would like to take this opportunity to thank you for your loyal business and support so far.
This is a courtesy notice to advise you that Freedom Storage Facility will implement an upward price adjustment on all of our storage units, effective July 1st, 2021. We have left our overall pricing unchanged and below up to this point, since our opening in 2018; however, we are unfortunately not able to continue managing and absorbing the negative effects on our business. This pricing action will allow us to continue to provide the superior level of service, security, and quality you have come to expect from us.
We would also like to inform tenants that, as per your lease, all previous temporary promotional pricing has ended. This includes all wildfire evacuee discounts, friend/family discounts, or any previously advertised discounts. If you rented with us on our "Store More" promotion (where you received a larger unit for the price of a smaller unit,) you may keep your current sized unit for the increased standard rate, or you will need to move your items into the smaller unit size by July 1st, 2021 to keep your current rate, plus the added global increase. We will still continue to honor all Veteran, First Responder, and Advance-Pay discounts.
We truly value your business and appreciate your understanding. We look forward to continuing our strong business relationship and better servicing you in the years to come by providing you with safe and quality storage for all of your possessions. If you have any further questions or concerns, please don't hesitate to reach out to the office management in-person, online, or over the phone at (970)219-0690. Thank you again for your continued business!
Sincerely Yours,
Management
Freedom Self Storage, LLC. read more