I have read reviews and I was so scared to go to this place. But I had a friend that told me he tried this place out and that they helped him a lot so I did an application online. I received a call from a young men and omg he was so rude. He did not want to answer any of my questions over the phone so I told him I would go somewhere else and that I did not want to do business. A few days later a young lady name Rochelle called me to check if I had been helped. I was already upset with the company because the previous young man was so rude, so I gave her attitude. But, OMG she was patient , she was understanding, she asked questions to why I was unhappy with the service. She offered to take my file and help. She answered all my questions. I was happy with the service given so I scheduled an appointment.
Arriving to my appointment I'm not going to lie no one acknowledged me. There was no Hello's! The workers in the front just looked at me until I spoke to them. ( unprofessional ) However Ms. Rochelle came out her office and greeted me very professionally. Her customer service was outstanding. We walked their car lot and she gave me details to all the vehicles I was interested in. I even test drove a few before making my decision. I bought a 2014 Audi Q7 supercharge. I was impressed by the price. Hands down this car lot is the most affordable I been to. Unprofessional people but it's affordable.
Anyways, after buying the car I had to come back so they could do an inspection and service my ac. So, the second time I went in, the receptionist and salesmen greeted me immediately. The only difference was that the owner was in his office. He also came out greeted me and asked if I had been helped. He was very professional. Very Kind and I believe his goal is to really help people. He also gave me a loaner that matched my car type until my ac was repaired. I wasn't buying a Audi but loaning a Honda, NO! he put me in a nice jaguar. I am very happy with my purchase and I have had the vehicle 4 months now. I agree its unprofessional but it's because the workers. I feel like if he hired more people like himself and Rochelle this business would do tricks! read more