I was having a bad day. Everything was great. I have a bad back and she was awesome at the massage.read more

I purchased a Groupon for microblading here. I read some positive reviews about this place and made…read morethe very wrong assumption that because it was in Ridgewood I was "safe." After two hours of microblading, I sat up and looked in the mirror; I was in total shock. Not only were my brows two completely different shapes, they were different heights. I looked crazy - My face looked completely lopsided. The woman who did it acted like it was no problem to fix. I laid down, trying to be calm and trust that it would be okay. 45 minutes after the allotted two hour time, I look at my reflection again... She went over the area she messed up on using a flesh tone that didn't even match my skin. Not to mention - the shape was still insanely off. She kept saying "I'm so sorry; I worked so hard. I'm so sorry." I was sick to my stomach leaving that afternoon. I left crying and the woman at the checkout barely looked at me. Come to find out she was the owner. I got my composure and took pictures of the work- sending it to as many places as I could, looking for advice. Almost all of them said that they couldn't help me- the work was so bad, it couldn't be corrected. I called my hair stylist and booked her right away the next day. I came in wearing my hat but one brow came down so low you could still see it! All the girls at the salon tried to console me - they were all shocked at how this could happen from a "professional." I left with heavy full bangs to cover them up. I did not want that haircut, but it was the best option I had. Finally, I got an email back from a woman who said she could help and that the only way to do that was tattoo laser removal. I have gone for one of the three sessions so far. They are $300 a piece. Aside from the expense, the removal is painful and it is going to take months to get back to myself. Exclusive Day Spa was absolutely abysmal when it came to rectifying the situation. They told me, "call back in a week," because the woman who gave the service was on vacation. They took days to get back to me, and when I sent pictures the owner told me she couldn't tell what the work looked like from them and that I had to come in in person. The salon was an hour drive and coordinating with her was a pain too. When I did come in, she had such an attitude. She barely looked at the botched job, never apologized, and acted like I was bothering her. She told me to sit and wait 15 minutes to see that woman who messed me up. She must have been screwing someone else's face up. I sat there livid. Finally she said- "Let me see it again if you don't want to wait." I showed her. Again. She then said, "Call Groupon. I can't refund you, they have to." I just stormed out. I drove all the way down there for that? Ridiculous. I got in touch with Groupon right away. At first they weren't going to refund me, but I pressed because it just wasn't right. Finally, they agreed to a refund and escalated the situation to avoid future issues for their customers. I am not one to leave a bad review. If Exclusive Day Spa had even worked with me I might not have... but they should not be providing this service as they are clearly unqualified. This is a serious thing to get wrong and it has caused me serious self-esteem issues. I feel stupid for even messing with my face and for going to this place to begin with. Lesson learned. Avoid this service here at all costs.

I come here every month. nice people and clean place. I am sure I will come back …read more I love that body massage for one hour. It really helps me .

As I waited in a small space for my massage, I heard another woman complain that she still had…read moreseveral minutes left over on her massage. The employee ignored her requests. When I was done with my massage, and went to pay, I was charged $2 more than on the menu. Also, they were not happy with the tip I was leaving and pulled out, from the back of the desk, what tip I should leave for each service. I paid and left and will never go back.

The head treatment is worthless. You would do better to go a shampoo at a hair salon and tip extra…read morefor a bit more time. None of it fit the description.

Efficient, reasonably priced spa. Dimly red lit rooms separated by hung fabric. Very hard…read morepressured massages. There will be a language barrier if you do not speak their native language.

I asked for a fill and I had Angela under the new ownership I will not be returning my nails are…read moreall different shapes and they didn't tell me they're only doing that liquid gel stuff until after all the polish was off now all my nails are chipping and they're barely two weeks I can normally go once a month

I went in on Tuesday (6/11) asking for acrylic french tip on my toes, the people were looking at me…read morelike i was absolutely crazy and like it was the biggest thing in the world and told me they didn't do that. so i replied with i'll do gel with the french tip on my toes. the lady i had was the sweetest, she was very delicate with me, making sure everything was okay. the vibe from her was decent. i paid $75, I was originally going to leave a tip but it had slipped my mind... my mom and i walked out after paying and one of the workers CHASED US OUTSIDE FOR A TIP!!!!!! asking me if i wanted to leave one and i believe she said i didn't have to, but i gave her 5$ anyways. my other issue is, last night after showering the gel peeled off 3 of my toes!!!!!! it's only been 3 days since i got them done! i'm so so mad!!!

Very lively staff, The salon is clean and efficient They have a reward system Wall-nwalk-ins…read moreare welcome but you can also make an appointment!

I tried this salon for the first time yesterday and it was beyond wonderful! I got a fill from a…read moreprevious salon and all i can say is they fixed me! I'll definitely be coming back salon is clean and spacious.

I wouldn't go anywhere else! Clean courteous and Proffesional nail salon not to mention how…read morefabulous my mani pedi looks! Chrome gel polish is my jam

Spent $60 for tips not including a 20% tip to a technician with a poor attitude. The job was…read morerushed, making my nails look short, fat, and totally unnatural. Two days later one tip came off. Take your money elsewhere. Also worth mentioning that I had a below average pedicure experience here earlier in the week. The polish chipped the next day, which for pedicures is nearly impossible. I wanted to give the place the benefit of the doubt, that's why I went back for tips. I will never go here again.

The WORST gel manicure I've ever gotten. The nail Tech cut…read moreall my nails too short, then filed them so close to the skin my pinky started bleeding. I had to ask her 3 times to stop filing my pinky nail bc it was cut & bleeding. I asked for almond shaped nails, after filing my nail down to nothing she figured out she doesn't know how to do almond. So I said fine do round- apparently square is all she knows. At this point I take the file myself & shape my own nails- the owner just walks in the back room (try taking over or training your technician properly!) The craziest part is they wanted to charge me! I refused as it was the worst manicure I've ever gotten. Never going back here again

Very kind staff, they do good nails. I recommend this place for sure. Did a gel manicure and…read moreregular pedicure and it was great.

carmen is simply the best! the only girl i trust doing my brows. she's so sweet, patient and does a…read moregreat job on my shape. def recommend carmen's!

I have to say, Carmen has been doing my waxing since I was 16 and regardless of my personal growth…read moreshe never gets it wrong. I've sent many people to Carmen, and everyone has been extremely happy with her. That being said, I enjoyed this new relocation for Carmen as her wait before easily became a 2-3 hour trip for eyebrow waxing. Since her move I haven't waited over 20 minutes any time of gone to the spa. As a long term client I enjoy this new system and enjoy the customer service always given. I kept the rating at three stars because last I went to the Spa, they weren't offering mani/pedi services which I would really enjoy to make this a one stop shop, and I hope scheduled appointments are implemented at some point to offset wait times in general.