Emily did my eyelashes. I went to her for my initial visit for full volume lashes. She took approximately 2 hours, it was a pleasant visit. I had minimal fallout. I went back for my 3 week eyelash fill. This is where the problem starts. On day 3 I had 30% eyelash loss on just one eye (left eye). Day 4 40%, day 5 60%. My right eye has only had 10% loss which is fine. I contacted Emily and told her about the issue I was having. Instead of professional understanding, taking responsibility for the issue...she first said, "interesting, is that your sleeping side"...I replied "I sleep all over the place"...she didn't reply all day. Then I asked "can you help me with this?" She said she doesn't have an opening until Monday and that it would be $45 extra. What is crazy about this all is that she was complaining about her nails not being done correctly even though she paid $45 for the nails, there were visible flaws (we discussed this when I was there for my appointment)...yet I have a problem 3 days later with fallout and she offered ZERO empathy, barely engaged in conversation and then pushed the responsibility onto if I was the one who caused the problem. She then stated, "I talked to 4 other ladies I did lashes on that day and none of them had fallout"...like whattttt??? How does that have any even small amount of significance when it comes to isolating each client individually for each experience? Like...wow! Then she said that it could be because I have cried, used oils etc...ummm no, if that were the case wouldn't my right eye be affected as well? This is CLEARLY a contamination issue at the time of placement. It's really unfortunate that this very simple experience had to be handled so completely unprofessional when it could've easily been handled with a simple solution. It's a learning opportunity. For now I have not many lashes left on my left eye. I will have to figure out a solution on my own. Do I recommend this company, absolutely not. I appreciate reviews like these when I am researching to pay good money for services so I am taking the time out of my busy schedule to write on this unfortunate situation.
Service: Eyelash enhancements read more