I had a facial (5/5) and a foot massage (2/5) This overall rating is really mainly about their…read morecommunications with me after the fact and the disappointing foot massage. The facial: 5/5 Relaxing, private, quiet and professional. Olivia was informative, gentle and not over chatty (all good in my book). Oh and there was a bed warmer... lovely! Foot massage (2/5) I'm basing this on deep foot massages I have had in the past. The deeper the better. I'd give their approach to a foot massage a 5 if you're just expecting light application of massive amounts of fragrant creams and ever so gentle, light rubbing in a pleasant setting. I sat beside a good friend and we chatted while she had a pedi and the staff allowed me to stay longer because her procedure was longer and the room wasn't needed. I felt that was kind. Where things went off the rails and why my review plummets was due to the communication I received from this place after my review. I had expressed 2 levels of disappointment with their foot massage . First is wasn't 'deep' despite the description of 'deep rhythmic massage' on their website and second because the esthetician maintained a very light pressure after I twice told her should could go much deeper. The 'deep, rhythmic massage' never happened. They sent me an email asking me to change the review, blaming my disappointment on my misinterpretation of 'deep rhythmic foot massage' and explaining that of course it meant was 'deeply relaxing'. They said a lot of other stuff, but the result is that I feel gaslit and feel they were trying to shame me for giving an honest review. They have now updated the website to eliminate the wording of 'deep rhythmic' from their foot massage description. I have a screenshot of that earlier version. So, I have in fact changed my review from a 3 to a one and would give them a zero for customer service if I could. No customer should be made to feel this way.

The service I had was electrolysis which was quick and easy…read more Quality of the service was great. Everybody was nice and the vibe was upbeat. Thanks Nancy Burke

I recently booked a last minute Essential Pedicure appointment for my Mom and me. The receptionist…read morewas friendly and easy to book with since I didn't see any immediate availability on their online booking system. The spa has a very welcoming vibe to it once you walk in and it was nicely decorated inside and out for Christmas. It was also noticeably clean, which I immediately look at before receiving a spa treatment. We were greeted promptly upon arrival and our coats were taken from us to be hung up. We were then asked if we wanted any coffee or tea while we received our spa service. The coffee was good and nice to sip on to warm up. Melanie did my pedicure and Megan did my Mom's. They were both masked, professional and friendly. They made sure my Mom and I were both comfortable during the entire time. We sat in massage chairs that were so relaxing. There were plenty of nail polish colour options to choose from and we both chose festive Christmas colours. Overall, our pedicure experience was very relaxing and pleasant. I would definitely come back here with my Mom for a pedicure with Melanie and Megan. We would like to try getting manicures in the future with them. The spa is located in the heart of Manotick village, so it's very close to cute shops and cafes. Great location and would highly recommend!

After having a brain tumor a year ago this was my first time back at a hair salon. I asked…read moreMicheline for blonde highlights and a natural fade at the top so the growth back wouldn't be as visible. Left with a darker shade. Stylist didn't bother to set a timer and the toner ended up darkening my hair to the point where the highlights weren't even visible. Don't recommend this stylist she was rough and unprofessional. Hair is fried and not an inch of blonde is visible.

Amazing little spa! Owned and run by the nicest woman. First visit was for a facial...wanted to…read moreget my skin in shape for upcoming wedding. Sylvie was welcoming, asked smart questions about my routine, offered very affordable ways I could improve upon it, gave a thorough facial, and didn't try to push expensive products on me when it was time to pay. She suggested vitamin C and a $25 product that will last me several months vs $60-$100 products I've had other spas try to push on me. I've had a noticeable improvement in my skin following her suggestions. Went in a second time a week before the wedding for another facial and leg waxing. Just as pleased this time as I was the first. She even sent me home with a lovely full-sized bar of fancy soap as a wedding gift! Honestly, she is the nicest! Facial leaves you glowing, the finishing neck and shoulder massage leaves you relaxed, and Sylvie leaves you feeling like your money was just well-spent! Oh and there's free parking which is always an added bonus!

I came here with high expectations due to the great reviews. The service was very attentive and the…read moreplace clean. It is very professional. They serve herbal tea as you get your nails done. However, my shellac was just slightly better than the one I had at another more low end place, two weeks ago, but cost twice as much for the same service: removal, manicure and shellac. The shellac on a couple of nails wasn't nicely shaped despite paying for a manicure too. The shellac was painted over the cuticle in a couple of spots. The shellac started peeling on three nails after 1.5 weeks. I had a shellac done in downtown Vancouver for 2/3 of the price that neatly lasted 3 weeks. Giving it a 3 because the service and atmosphere was great but not the nail job.

Loved this experience. The shellac French manicure looked perfect and still does 10 days later.read more

I haven't had a facial in an embarrassingly long time, and found myself at Charlotte K Co. today. I…read morewas warmly welcomed into the most beautiful home spa - seriously this place is gorgeous, with tons of candles, super comfortable bed/blankets, and clean as a whistle! After a quick skin analysis, we got started with a tailored facial. Kamla explained every step as we went, and gave great advice without being pushy or trying to upsell anything. Being the worst relaxer of ever, I'm not good at unwinding, so I'm very much a chatter. we had a nice talk while she worked away... Between masks/steps, Kamla gave a relaxation massage, which really elevated the whole experience from great to amazing. My skin is positively glowing, totally hydrated and smooth, smooth, smooth! This was just what I needed and I can't wait to go back again!

I made an appt for 2 pm last weekend. I called this morning and asked if they could take me…read moreearlier. They promptly called back and said 1:30 pm would work. I showed up at !:20 pm and at 1:45 pm the receptionist said I would have to wait longer. I left. No apology - nothing. Very unprofessional. I went up Bank Street to Top Nails - they took me in as a walk-in, charged much less than Crazy Nails would have, and the seats and ambience was much nicer, not the racket of music CN was playing. I wont go to CN ever again. A friend just asked me for a referral - I recommended Top Nails. Stay clear of Crazy Nails - run in fact!

I love getting my nails done at Crazy Nails! I only trust this place for my acrylic refills, and I…read morealways make my appointment with Mary who does an amazing job. I was particularly impressed with this ombré design with a 3D flower!

I first came here about a year & half ago for help fixing my damaged hair from another salon. Linh…read morehas been so helpful in maintaining the health of my hair while helping me achieve the perfect blonde (mind you im naturally a dark brown hair colour). Shes talented, knowledgeable and always goes above & beyond. The rest of the team is just as amazing. Everyone is so fun, sweet and welcoming.

noir salon and spa is the best. the girls are great service is top notch.read more

I recently had an absolutely amazing haircut and colour with Pascal. It was my first time seeing…read morePascal, and I can 100% see why everyone has such great things to say! He is incredibly talented and has an awesome personality. Thank you Pascal so much for fitting me into your busy schedule. Ruby was fantastic as well. I love coming here. I know I will always leave feeling and looking even better than I arrived and I'm already looking forward to my next visit. Thank you so much for making me feel beautiful and pampered. The salon is also so beautiful and very clean, I can tell a lot of effort and thought went into the design process. It's gorgeous! Special thanks to Noah and Jennifer for helping me with getting my appointment. You guys rock!

Melanie is a fantastic stylist who has transformed my hair from blonde to a more natural light…read morebrown with grey highlights. It is so much more appropriate for a mature face. She is always very responsive to any changes I ask for in colour or cut.