I haven't had a facial in an embarrassingly long time, and found myself at Charlotte K Co. today. I…read morewas warmly welcomed into the most beautiful home spa - seriously this place is gorgeous, with tons of candles, super comfortable bed/blankets, and clean as a whistle! After a quick skin analysis, we got started with a tailored facial. Kamla explained every step as we went, and gave great advice without being pushy or trying to upsell anything. Being the worst relaxer of ever, I'm not good at unwinding, so I'm very much a chatter. we had a nice talk while she worked away... Between masks/steps, Kamla gave a relaxation massage, which really elevated the whole experience from great to amazing. My skin is positively glowing, totally hydrated and smooth, smooth, smooth! This was just what I needed and I can't wait to go back again!

They rushed, the colour was uneven. The prices are ridiculous. I tried to talk to the nail tech…read morebut she ignored me

There are many places to choose from ,this is the one place I keep going back to , they are…read more professionals . Always !

I recently had an absolutely amazing haircut and colour with Pascal. It was my first time seeing…read morePascal, and I can 100% see why everyone has such great things to say! He is incredibly talented and has an awesome personality. Thank you Pascal so much for fitting me into your busy schedule. Ruby was fantastic as well. I love coming here. I know I will always leave feeling and looking even better than I arrived and I'm already looking forward to my next visit. Thank you so much for making me feel beautiful and pampered. The salon is also so beautiful and very clean, I can tell a lot of effort and thought went into the design process. It's gorgeous! Special thanks to Noah and Jennifer for helping me with getting my appointment. You guys rock!

Melanie is a fantastic stylist who has transformed my hair from blonde to a more natural light…read morebrown with grey highlights. It is so much more appropriate for a mature face. She is always very responsive to any changes I ask for in colour or cut.

I first came here about a year & half ago for help fixing my damaged hair from another salon. Linh…read morehas been so helpful in maintaining the health of my hair while helping me achieve the perfect blonde (mind you im naturally a dark brown hair colour). Shes talented, knowledgeable and always goes above & beyond. The rest of the team is just as amazing. Everyone is so fun, sweet and welcoming.

Not only is the salon eco-friendly (LEED certified, excellent toxic-free products), but the staff…read moreare friendly, qualified and courteous. I always book my hair appointments with Allison as I have yet to find anyone else that can cut my hair as well as she can. They are a bit pricier than other salons (about $50-60 for a hair cut only) but the service and quality of work is unbeatable. The interior of the salon is always immaculate and is a calm, relaxing environment, unlike other salons that blare dance music so loud you are unable to speak to your stylist. I always leave happy.

I had a facial (5/5) and a foot massage (2/5) This overall rating is really mainly about their…read morecommunications with me after the fact and the disappointing foot massage. The facial: 5/5 Relaxing, private, quiet and professional. Olivia was informative, gentle and not over chatty (all good in my book). Oh and there was a bed warmer... lovely! Foot massage (2/5) I'm basing this on deep foot massages I have had in the past. The deeper the better. I'd give their approach to a foot massage a 5 if you're just expecting light application of massive amounts of fragrant creams and ever so gentle, light rubbing in a pleasant setting. I sat beside a good friend and we chatted while she had a pedi and the staff allowed me to stay longer because her procedure was longer and the room wasn't needed. I felt that was kind. Where things went off the rails and why my review plummets was due to the communication I received from this place after my review. I had expressed 2 levels of disappointment with their foot massage . First is wasn't 'deep' despite the description of 'deep rhythmic massage' on their website and second because the esthetician maintained a very light pressure after I twice told her should could go much deeper. The 'deep, rhythmic massage' never happened. They sent me an email asking me to change the review, blaming my disappointment on my misinterpretation of 'deep rhythmic foot massage' and explaining that of course it meant was 'deeply relaxing'. They said a lot of other stuff, but the result is that I feel gaslit and feel they were trying to shame me for giving an honest review. They have now updated the website to eliminate the wording of 'deep rhythmic' from their foot massage description. I have a screenshot of that earlier version. So, I have in fact changed my review from a 3 to a one and would give them a zero for customer service if I could. No customer should be made to feel this way.

The service I had was electrolysis which was quick and easy…read more Quality of the service was great. Everybody was nice and the vibe was upbeat. Thanks Nancy Burke

I came here with high expectations due to the great reviews. The service was very attentive and the…read moreplace clean. It is very professional. They serve herbal tea as you get your nails done. However, my shellac was just slightly better than the one I had at another more low end place, two weeks ago, but cost twice as much for the same service: removal, manicure and shellac. The shellac on a couple of nails wasn't nicely shaped despite paying for a manicure too. The shellac was painted over the cuticle in a couple of spots. The shellac started peeling on three nails after 1.5 weeks. I had a shellac done in downtown Vancouver for 2/3 of the price that neatly lasted 3 weeks. Giving it a 3 because the service and atmosphere was great but not the nail job.

Loved this experience. The shellac French manicure looked perfect and still does 10 days later.read more

My mum and I have attended this spa on a couple different occasions, for different services, all…read moreoffered through Groupon. On each occasion, we arrive surprised by the location of this spa, then remember we have been there before, and become impressed by the fact that they are doing well based on their rather challenging location. Then we go in for our services and are reminded why they are doing so well - the practitioners are great! Each experience we have had here has been delightful: we are welcomed with a drink, the front staff are all very polite and friendly, and the practitioners are very professional. We have had pedicures, body treatments, and massages, and we have left each time feeling very pleased. The only reason we are not regulars, is the location. For us, it's on the opposite end of town, it requires a rather awkward u-turn to get into the mall, and while we are super pleased with the services, the actual spa space could use a bit of a facelift (but that's minor in the grand scheme of things).

I got a Brazilian at the ten spot and it was great, it was a cool spot and all the girls were very…read morenice and accommodating. I'll definitely be coming back

I went to the 10 Spot today for a friends birthday to get gel manicures with her. They were a few…read moreminutes late getting started but that was no big deal as we were not in a hurry. Their tools were clean and so was the entire salon. This was my first manicure since I was 14 years old and I am now 28 so yes it has been a very long time. LOL! I was very happy with how my manicure turned out. The colours I picked were called Emerald lights and sir teal to you. These two colours gave my nails a sort of mermaid look which I absolutely love! My friend chose purple and gold for her nails. Thank you 10 spot for making my gel manicure a good