Love love love my gel x full set manicure! I came a little late getting of work but they were…read morewilling to help a girl out (: never had a set this even before

I booked an appt through Yelp for 4pm. I showed up on time and asked for a regular pedicure. It's…read morecurrently 4:20pm and all I've done is soak my feet in water. The water is freezing. Many people have called to make an appt and the lady on the phone is NOT writing these down! They are turning away walk ins because there is only 3 staff currently working. My pedicure hasn't even started and I'm already debating to just leave. What a bad experience.

The BEST mani pedi I've ever received! The owner did my mani pedi and one of the other employees…read moredid a pedi for my mom. They were both so kind and wonderful to talk to in addition to doing an incredible job. All of the equipment is very clean and they don't do acrylics or dip gel so there are no carcinogenic chemicals. Highly highly recommend. P.S. they also have great Vietnamese coffee

Love this place!…read more Was looking for a more luxurious spot to get a pedicure... especially being pregnant... self care is sooo important! This nail salon is incredible and def sets itself apart from others: + Reservation only! As a result, they see you in a timely fashion and the ambiance is never hectic. + Relaxing and clean atmosphere. Dimmed lights, massage chairs, super clean. Feels like you are at a spa + Friendly service! Thuy and team are soooo sweet. You will be offered water, tea or coffee upon entering and they are just the kindest people. They offer regular and gel polish, so keep that in mind! As a result, no strong chemical smells which is great for pregnant people or those sensitive to smell!

I have been to Q Nails several times, and unfortunately, my experience has gotten worse with each…read morevisit. Sometimes there is a barking dog in the salon, and most of the time the place feels dirty and not particularly well-maintained. My most recent visit will definitely be my last. I stopped in for a walk-in pedicure and asked the man at the front if they had time. He said yes and directed me to a chair. After I sat down and he started filling the foot bath, two customers with appointments walked in. Shortly after that, another walk-in came in, and he turned her away. It was obvious he was annoyed that he had accepted me before realizing his scheduled clients had arrived. He rushed through my pedicure from start to finish. I actually don't mind a shorter massage, so that wasn't my main concern. What bothered me was the quality of the service. He applied only one coat of polish--no base coat and no top coat--and then immediately moved on to the next customer. Once my nails were dry, they told me I was ready to leave and charged me full price for what felt like a rushed, incomplete pedicure. I paid full price, but definitely did not receive a full service. I won't be returning, and based on my experiences, I can't recommend Q Nails.

I've been going to ThatMan at Q Nails for over 15 years, and he is the only nail tech I truly…read moretrust. I've tried many other places over the past 20+ years, but no one has ever come close to his level of skill, precision, and consistency. Not only is his work exceptional, but his professionalism truly sets him apart. He is always focused, detail-oriented, and dedicated to delivering quality every single time. Over the years, ThatMan has become more than just my nail tech--he's someone I genuinely respect and look up to as a true example of what it means to be a professional. If you're looking for the best, you won't find anyone better.

I've been coming to Winchester for the past couple of years, and I can honestly say this place is…read moreabout so much more than nails. There were times I walked in here when I was down, struggling, and honestly going through some of the hardest seasons of my life. What stood out to me was that I was never treated like just another customer. They never nickel and dimed me, never made me feel less than, and always treated me with genuine respect and kindness. Two years later, my life looks completely different. I have a job now, I'm rebuilding, and a big part of that encouragement came from the people here who believed in me and reminded me to keep going. That's what makes this place special. It's not just about getting your nails done. It's about the people behind the business. It's about having a place where you feel welcomed, valued, and cared about. You can find good nail shops anywhere, but finding people with heart is rare. Thank you for being part of my journey and for showing me kindness when I needed it most.

I've been coming here since I moved back last year and honestly, Tu is the reason I keep coming…read moreback. The first time I came in, she was so sweet and actually took the time to talk to me and make me feel comfortable. I never felt like I was just another customer coming in to spend money. She genuinely made me feel welcomed, and that meant a lot to me. And on top of that, she does such an amazing job on my nails! They always look so good and somehow last me forever. Everyone else here is seriously so nice too. I've always been treated with kindness and respect whenever I come in. You can really tell they care about their customers. The music is a vibe too! I just wish they got more recognition because they really deserve it. I'm so glad I found this place and Tu!

Went today for the second time now with my daughter and we both had a great time. It's her first…read moretime and they made her feel very happy and comfortable. For me I usually get a french tip but Amy suggested to do the ombre nails and I'm glad I said yes! I really love my nails and we can't wait to go back. Highly recommend!

TL;DR: My big toes were messed up 3x and instead of taking accountability, the owner blamed me for…read morechoosing regular polish--a service she provides. No refund, no solution, and deeply unprofessional behavior. *~~ Service Overview & Pricing I booked a same-day appointment that the owner accepted. I requested: * #108 Gelixir purple gel polish + acrylic fill manicure * #108 Gelixir purple regular polish + basic pedicure The owner upsold heavily throughout. I even let her do extra work on my pinkies to build rapport. Total: $81 Tip: $15 (tipped before the service was completed) She opened the shop ~5 min late despite accepting my 9:30 AM appointment, & complained aloud, setting the tone for our session. *~~ Where Everything Went Wrong 1. First Mistake Toe spacers were applied after polishing but before the paint was dry, immediately smudging the big toe. 2. Second Attempt They only partially removed the polish to "fix" it. Because the initial coats weren't fully removed, the application was thick and uneven. After 40 minutes of "drying," the nail dented and the texture caught the lip of my shoe, scratching again. I told them I still had time if they wanted to properly redo it. 3. Third Attempt A kind staff member accidentally damaged the other big toe while helping me into disposable sandals. At this point, my toes had been ruined three separate times--all due to staff actions. *~~ The Owner's Response When I asked if they could use gel on the big toes (since the mistakes were theirs), the owner refused and claimed: 1. The colors "wouldn't match." 2. Gel and regular polish can't match--despite the Gelixir palette offering both and my manicure proving otherwise. 3. That because I chose regular polish, the outcome was my fault. She repeated this many times. 4. That regular polish takes "hours to dry in cold weather," something she never mentioned and is simply not true. By then I had been there from 9:30 AM to 12:20 PM, and the pedicure was the first service we started. *~~ Escalation & Unprofessional Conduct When I calmly asked for a reasonable fix (or at least accountability for my time), the owner became rude, defensive, and dismissive. She offered: * No refund * No partial refund * No refund of my tip * No solution She repeatedly told me I could "leave if I didn't like it" while her staff was trying to help me with bare toes. Instead of accountability, she lectured me with constant "you" statements and kept shifting blame. I stayed polite and attempted to de-escalate, but she kept escalating. My friend who was with me also felt the owner was short, judgmental, and rude from the beginning. As a Filipina, I'm familiar with cultural bluntness--this wasn't bluntness. This was aggressiveness and unprofessionalism. *~~ Service Quality & Safety Concerns * They used a pumice scrubber on my inner ankle bone, leaving raw skin and micro-cuts. * The owner drilled harshly on the sides and cuticle area during my fill, causing irritation and cuts. When I said "ow," she told me I "needed lotion." (I regularly moisturize; the issue was her technique.) * During upselling for designs/gems, she asked about two fingers. When I agreed, she worked on the wrong fingers, insisted I said "all," and did the same thing to my friend. * Despite her picking my friend's shade, she acted annoyed when we asked to see it on one toe. Odd behavior throughout--there's truly no winning with her. *~~ Final Thoughts Based on quality alone, this could have been a 2-star experience. But the owner's behavior makes it a 0-star experience. Earlier, she told me her business struggles with retention but has some regulars. Now I understand why. The recurring reviews about poor customer service suddenly make complete sense. Even her responses to negative reviews show the same pattern--confrontational, defensive, and unwilling to take responsibility. It's impossible to relax when the owner is hostile, unaccountable, and provides no customer care. This was my first time going (only to accommodate my friend's work schedule) because in theory the 9:30 AM start time is competitive. But honestly, you're better off walking one minute over to Winchester Nails, which is actually my regular spot. I'll never cheat on them again.

Had a wonderful manicure and pedicure with Lana and Jasmine! They were both so professional,…read moreattentive, and welcoming. My nails turned out beautiful, and the whole experience was relaxing and enjoyable. Highly recommend Lana and Jasmine for a fabulous manicure and pedicure!

I came in on a walk in and was luck to get Lana who was very attentive to detail and made sure I…read morewas taken care of :) Thanks Lana!

I've gone to 4 or 5 Nail Salons in my area but now that I found this one I'm set! I used to see…read moreEmiliy for mani-pedi and she was great but now on maternity leave. I decided to get gel nails for the first time and tried a couple of other places but was not happy. So I called Nail Haven to see if Emily was back yet and she wasn't so the person I talked to was very helpful, she was the manager, Julie and I decided to give it a try and I couldn't be happier!! Mostly because of her expertise and her kindness. I'm also impressed with how CLEAN the salon is and how all the staff get along and they all seem very good and talented. You can tell the clients are all happy. I'm a VERY happy customer!! Maureen

First time coming here today, and I'm so happy I found this place! I've been looking for a new nail…read moresalon, and this one exceeded my expectations. I got a manicure done by Julie, the manager, and she was incredibly sweet, accommodating, and did an amazing job on my nails. I absolutely love how they turned out! I also got a pedicure done from Kayla, who was just as kind and made the experience so relaxing. It was exactly what I needed after spending the day walking around in heels. Overall, the staff was wonderful, the service was excellent, and I'll definitely be coming back!

This was my first time going and I gotta say, Loved it!!! This nail spa is in strawberry park plaza…read moreand they have the prettiest designs and all of them are gel!? Like what!!!?? . I decided to make an appointment and was not disappointed. I asked for a marble and flower design and it came out the same way as the photo. The quality is so great- it's been over a month and still no chips , peeling, anything. The price is a bit high but given the quality, I didn't mind it too much. If you want intricate designs definitely come here, but if it's just simple colors, there are cheaper options

My go-to nail salon! The technicians are so friendly and efficient! This cat eye pedicure took only…read more30mins and they are so cute and perfect! Purchased another bundle deal because I love them so much!!!

Pedicure spa is amazing. Staff is so friendly every time I come here. They make me feel at home…read more Really good Chinese restaurant next door as well. Located in the Taco Bell parking lot. You can never go wrong with these people. Nice as ladies in town. Will definitely come back again and again.

Cute and affordable neighborhood nail salon. I stopped by during my lunch break for a mani pedi and…read moreKayla was quick to get started! PROS: + Kayla is super friendly and makes you feel comfortable and at ease. + Great job with the gel manicure, I was really happy with how my nails turned out. + efficient timing! She was able to get both my mani and pedi done by herself in 1 hour! Unheard of at other salons!!! CONS: - pedi was a bit simple, maybe due to my limited time frame! But it got the job done! - limited colors Overall, a great salon and I will def come back for a mani!

Great for builder gel! Really good scheduling and accepted walk ins! Very polite and cleanread more

I always get regular polish on my toes and it lasts almost a month even with going to the beach etc…read morebut here they chipped within 2 days and I wasn't even at the beach yet. As for my gel manicure that started chipping and lifting much sooner than other salons :/ the customer service was nice though!