Have been a long time visitor at the various Mirbeau locations, they just get it right. I appreciate the professional behavior of all the staff, they maintain a lovely atmosphere, it's quiet and private. I just brought a dear friend there for a spa day, she was just overwhelmed with the excellent treatment. She had an hour massage and a signature facial, she says the best she's ever received- and she's not a beginner!! We had lunch- which was sooo good! While she was getting her massage,I sat in the hot tub and then the relaxation room, reclining by the fireplace. This is a sweet spot in Crossgates mall- don't let the "mall" environment scare you away- once you're in there it's an oasis!!! read more

Perfect place to forget your cares. Fabulous menu, cocktails and full service spa attention. read more

I was so excited to receive a prenatal massage from Spa Mirbeau and unfortunately due to a Medical Emergency I had to cancel my appointment. With this knowledge the associates at this Spa said I was able to reschedule, which is fine. Then proceeded to say it was $30 rescheduling fee... ok..reasonable. To my surprise I was then charged the FULL SERVICE FEE the following day after they advised it was $30 to reschedule. They refuse to assist they're ignoring my calls and they are deleting all of my instagram comments and communication. AVOID THIS PLACE AT ALL COSTS. read more

This is a beautiful space, but it is going downhill fast. A number of elements were in a state of disrepair, the pillows in the relaxation room are visibly stained, there was some orange mold growing in the corner of the shower, the hot tub neither smells nor looks clean anymore, and the service in the hot tub area is non-existent (server spends her time on her cell phone with her back to the bar and restaurant area). This place has so much going for it and was lovely when it first opened. It's a shame to see what's happening to it. read more

This is, by far, the best spa in this area. I went to one last year for a massage. While it was a good massage, it was simply in an office park and had barely a couch in the waiting room with ice water. This place was AMAZING! The massage was fantastic- each room has a faux-fireplace and so many details to make you comfortable- scented oils, soft music, and warmed blankets. The massage therapists listened to your specifications and adjusted the treatment to your needs. The aqua terrace was a pleasant surprise. The jacuzzi was salt water and soothingly warm. We also had lunch there and the burger is well worth the hype. Quality beef, juicy portabella mushroom, and the truffle fries take the cake. But my favorite was the relaxation room. The fountain, fireplace, and plush chairs were so comfortable that I actually fell asleep. It is accented with chilled towels, ice water, fruit and a variety of hot tea selections. The locker room was well stocked- I really didn't need to bring any of my travel items to get ready. From hair driers and straighteners to razors and tampons, they thought of everything. To top it all off- the spa staff were so helpful and like ninjas! Everything was constantly stocked and made up after we used them, but I never saw the staff do this. The restaurant server seemed to be having an off day, but was still very kind and mostly attentive. We will definitely come back for our massages. We are also interested in the events they have planned- girls nights, plant and sip, fitness classes, etc. I can't believe this place is right in the mall! read more

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I wish I could give a zero stars. I went in to purchase gift certificates and learn more about the spa services offered. When I arrived there were three girls chatting at the register. Not one employee acknowledged me, said hello, welcome, can I help you, nothing. I wondered around looking for information. I stood by them speaking loudly to my husband and said I guess I can go home and look online since no one here wants to help. Still nothing. You would think a buisness just opening at the very least, in the beginning would care about customers. I left and made my purchases at another spa. read more

Beautiful facilities and great staff, but a terrible, expensive massage. I signed up for a deep tissue massage, and asked multiple times during the massage for more pressure, but she was unable to do so. I almost walked out it was that bad. The supervisor gave me 20% off, still ended up being over $120 for a terrible, 50 minute massage. And the staff informed me that isn't the first complaint about pressure with this masseuse. Nate is great though, I will be back to see him. But this massage was absolutely horrible, a total waste of money. read more

I was very disappointed by my last visit to Spa Mirbeau. My partner and myself booked a 50 minute couple's deep tissue massage, and we were not impressed. The masseuses did not ask myself OR my partner ONCE how the pressure was, how the temperature in the room was, or anything related to our comfort while the services happened. The massage was not even in the realm of deep tissue, and felt like a very gentle Swedish massage. We were both cold throughout our massage, as the staff forgot to turn on the heating elements in BOTH of the massage beds, and air conditioning was blasting from above while we were covered in massage oil. Overall, I did not feel like our comfort or enjoyment mattered much to the masseuses, who just seemed to want to get the treatment over with. That being said, the only issue was with our massage, and the staff not answering the front desk phones, at all. I had to stop into the spa in person to book this treatment, as I called 3+ times prior and the phone rang continually without answer. Aside from the massage quality and being unable to reach the spa by telephone, the facility is nice. The sauna, whirlpool, snacks, food, and drinks were very nice, and the staff was very friendly. Even though our massages were poor quality, the masseuses were very kind and friendly. I would go back and purchase a day pass to use the facilities with my partner, but would not go back here for a massage. read more

I visited Spa Mirbeau for a deep tissue massage. After my massage I kept smelling the worst musty smell following me everywhere I went. I kept smelling the robe, the towels, it wasn't them. I took a shower but only washed below neck, as it was freezing out, and I didn't want to get my hair wet. I then went in the hot tub. The smell continued to follow me. I finally assessed that it must be the lotion used during my massage. When I got home, I asked my wife to smell my neck. Sure enough--she freaked out about how bad the smell was--especially just under my hair at my neck where I hadn't washed. It took two showers to finally completely rid my body (esp. hair/neckline) of the horrid smell. My wife was even gagging the next morning. When I called customer service to report this issue, they didn't offer me even a small credit or anything at all. In fact, they seemed slightly skeptical of my story. I know it sounds wild, but it's true. I am a repeat patron of Spa Mirbeau and have had many massages in my life. Never has anything like this happened before. I just feel a more profound apology and credit toward my service would have been an appropriate response. read more

Terrible. We had a couples massage, neither of us enjoyed it. Both of our masseuses looked to be barely 20. Mine was so fast and rushed he actually hit me in the face and apologized. He was rubbing so quick the oil was drying up and was dry rubbing my skin. Apart from the frantic massage he had some very bizarre tactics.... lifting the table and attempting to "vibrate" it with his knees. He was moving my arms like a windmill, had me in a headlock as he was half on the table trying to stretch me. He was rubbing my face and pulling my cheeks. I can't make this up... do yourself a favor, save your money and your back and go somewhere with experience. read more

Loved it here! Great water day spa. June is bring a friend so buy one get one half off day passes, and the staff is super friendly! Zack gives a great massage, very intuitive. I wish they would open up a spa in CA. read more

I wasn't sure about trying a spa within a mall in Albany, but it proved to be a great first time experience! I am looking forward to going back soon hopefully! Very relaxing! read more

My visit to the spa was at best just fine and at worst mediocre. I was very surprised at the state of disrepair some of the facilities were in after this place having only been open for a year and a half. The sauna in the women's bathroom was out of order which I found very disappointing because it was the only amenity I enjoy and was excited to use. Some of the hooks/hardware in the locker room were already coming off the wall and the decor already looked dated. During my stay most of the trash cans in the locker room and common areas were near overflowing. I was greeted promptly and asked for my credit card to pay for the other half of the facial I had booked (they take half when you book for a deposit) and was told I was "all set". A spa attendant gave me a quick tour. I had booked a facial and arrived an hour and a half early to enjoy the sauna but settled for the steam room and jacuzzi instead. My facial was standard and I had no complaints about the skill or technique of the facialist except some clay mask residue was left around my nose and in my eyes. When I left, I gathered my robe and slippers and brought them to the front desk. The receptionist let me know there was a basket in the lobby to deposit them. She asked me how my stay was and I said it was good and then thanked her and left. At the end of the day I received a phone message from the receptionist saying I hadn't "checked out" and they were going to charge the credit they had on file which is perfectly fine but I wish I had been notified to check out when I arrived. I thought they had completed my payment upon arrival when they took my card and told me I was "all set". I knew in advance that gratuity was included so I hadn't anticipated getting a receipt or needing to sign anything. I just found it a bit bizarre that the receptionist spoke with me as I left but didn't say something like "are you ready to check out, may I have your name please?" All in all, I likely would not return to this spa. The service I received here was what I would expect for the $40 day pass at the family owned Korean spa in midtown NYC (which is great by the way). For the prices of Mirbeau, the facilities and service definitely did not live up to expectation. read more

Very clean. Large fluffy towels were abundant. The common resting area is very loud what with an extremely noisy water feature making quiet conversation all but impossible. The whirlpool hot tub is small. The massage I experienced was the best. read more

I would give 0 stars but it is not a option I guess the ambience/decor is worth 1 star I really expected a great meal But it was just average And the service was SLOW and the food was COLD The server started the kitchen was swamped But we observed only 1 other patron And she was eating a salad I don't know why they were swamped ? But anyway Good luck with this We will not be going back Overpriced and ordinary Maybe over time they will improve read more

I had a very disappointing experience recently at Spa Mirabeau. I booked a 50 min massage, as did my friend. We arrived with only about 5 mins to spare before the start of our appointment. But we had to wait by the locker room for about 5-10 mins for the attendant to get us robes. Then we were told to sit in the quiet relaxation room which we did for probably another 5 mins. My friend was called back for her massage, and then I was called a few mins later. At this point, it was probably 15 mins after our scheduled massage time. But none of this was our fault. By the time the massage started, after we discussed the scents of the oil and the massage therapist gave me another few mins to get on the massage table, it had to have been 20 minutes past the start of our appointment time. This is all fine. We were not in a rush. But then we were penalized for those 20 minutes! My pretty expensive 50 minute massage turned into an extremely expensive 30 minute massage and the therapist simply stated "times up." The same thing happened to my friend. When we spoke to the front desk at checkout, the receptionist could not have been more indifferent, quoting her "strict policy" about ending each appointment on time in order to sanitize the rooms. We didn't even arrive late! The manager came out and decided to credit us 10% off our service. 10%. We lost 40% of our massage but we're only being offered a 10% credit? We had this massage booked for months. And I have supported this spa during Covid a few times. This is completely unacceptable. There are other spas in the area that would never rob clients the way Spa Mirabeau did to us. Covid is not an excuse for this degree of disrespect. read more

We arrived at 3:45 to a fairly empty restaurant. 2 couples already seated looking at menus and a small group finishing up at the bar. The skylight gave a nice soft natural light and the dining area was clean. After a few minutes the bartender slid menus on our table and cleaned up from the guest who left the bar. She then gave us water. It took about 10minutes total for our server to come over for our order. We ordered the artichoke appetizer and two beyond burgers with cheese, with two signature cocktails. 25 minutes later we received one drink, followed directly by our cold appetizer which was still good but side plates would have been helpful so we weren't reaching to the center of the table. Then the second cocktail arrived. At first we were disappointed by the drinks. They come in short glasses, but they pack a punch so don't be deceived. They are worth the price. Equally tasty and heavily poured. 40 minutes after we arrived we received our beyond burgers with truffle fries. The fries are just fries with Parm and parsley, but good. The beyond burger although not what the menu stated and one was missing cheese were cooked perfectly and delicious. I suspect we just came at the wrong time (shift change, New employees, something along these lines) because the quality of our actual meal and drinks were top notch. An hour for two burgers and two drinks with only 2 other tables (and one woman who came in and ordered soup) is excessive. As we were paying we realized the board saying daily specials, although we are unaware what they are. For $70 the food would have been worth it had we not waited for drinks that didn't arrive together, or before food, a cold appetizer and the meal incorrect. I gave it 4 stars because I really believe it was just bad timing that we came and will give it another try. Sometimes things happen. I'll update next time read more

I usually don't write reviews but felt like I had to write one for this spa. My girlfriends and I found out that we made the wrong reservation to Spa Mirbeau located in Syracuse instead of Albany when we arrived just in time for our scheduled lunch. Even though it was our fault, they were very accommodating and tried to pull strings to make four body massages happen that day. Ultimately, we weren't able to get what we made reservations for, but Asia, at the front desk was able to give us one facial and three body massages organized very last minute (Thank you so much, Asia!!!) I got a body massage done by Melissa and she was absolutely amazing! I've gotten many massages in the past but she gave me the best body massage I've ever got. She put two different kinds of oil on me (Lavender and eucalyptus) and asked which one I liked better. Before getting started, she also asked if I had any problematic areas I wanted her to focus on. She put just the right amount of pressure and made me fall asleep for the entire hour. The best massage ever! Ask for Melissa, and you will not regret it. Of side note, if its your birthday, you get a complimentary champagne at the end of your massage. As for food, we ordered some sandwiches that came with truffle fries, salad, and some cocktails. They were all pretty good. Then we headed to the pool/hot tub area afterwards with our drinks. It's pretty small but since we went on a Monday afternoon, we were able to enjoy it without feeling suffocated. All in all, a decent spa facility. I think what makes it a 5 star is it's customer service. They really do go above and beyond for you. I would def recommend the massage here! read more

Excellent location, convenient hours, very friendly and amiable staff. This was my second home away from home when visiting Albany and I can't recommend their fitness membership enough. Super quaint and relaxing, I enjoyed every moment I could spare here. read more

I got the literal worst massage I've ever gotten in my life here. The masseuse told me it was her first week out of massage school. I was supposed to get a deep tissue massage and basically ended up paying for someone to gently (SO GENTLY) place oil all over my body no matter how many times I asked her to use more pressure. I could not recommend it less. read more

We planned a special Sunday morning adventure here because their website claims to be open at 7 am every day. But here we are at 7:45 am and they are not open. Update your website. False advertising loses customers. read more

Customer service saved the experience after a rocky start. The manager made up for it and then some. Will be going back.

I can appreciate what this company tried to build in the corner of Crossgates Mall. It definitely feels like an oasis. However, the showers need a better scrub, and the equipment sitting in the dining area of the spa was unattractive to say the least. All things considered, it is beautiful, quiet. The two stars has more to do with the service I received. I specifically requested a woman for my massage, but I was assigned a man. I explained to him that I wanted a woman and his response was "she didn't want to do it, but ok". To be completely transparent, I am well aware that I am of African descent, and that fact may contribute to how people treat me. That is not to say that this is the reason she didn't want to do it, but his comment made me feel insecure about it. In addition, I was there for a prenatal massage, and at seven months pregnant this comment hurt my feelings a little more than usual. I followed behind him to the front desk where they sorted things out and I asked if there was a problem. There wasn't, so I followed the woman back to the room. My massage was awkward. This is an intimate service and it was hard to lay there with a masseuse who didn't want to do it, even if she's great at her job. After the massage, I went to the front desk and explained what happened. "Wow he's so blunt", she said. She gave me a discount and I sent an e-mail about my service, but never received a response. read more

Drank at the bar for a couple hours. Bartenders were very enjoyable! Alissa and Leo made amazing drinks! The cocktails are inventive and delicious. Recommend! read more

Le Bistro is a convenient, classy stop after bearing the hustle and bustle of Crossgates Mall, bringing a touch of Zen to your life with the quiet calm of its French-Inspired Spa environment. After enjoying the European architecture, while nibbling some of the best truffle fries I've ever had at a business lunch, I would happily come back on a date with my husband for another round of Mirbellas--one of Mirbeau's many signature cocktails. My next Le Bistro endeavor will be a quiet evening on Spa Mirbeau's warm, magical Aqua Terrace, where I can enjoy Le Bistro's menu from my Spa robe. Can't wait to come back! read more

The food was great, attendants lovely & attentive, the design great. I am here to talk about have a great experience here, but I didn't. After four lengthy attempts to sort out my bill, the Manager calls & hasn't even read my lengthy email. I couldn't even get basic information on my bill, mystery charges. Most of my problems were just miscommunication, it was busy (with other people having Billing problems). The General manager calls & having not read my email, Basically accuse me of something completely false. I'm sure it was just a mistake, She admitted that she had not read the email. Both managers, after dealing with me falsely, responded by saying "you're welcome (one by proxy of the bartender, but manager made no secret of pressuring him.) read more

Amazing massage, beautiful atmosphere. My husband's and I are celebrating our 2 year anniversary! We did a couples massage and it was great! Three aqua terrace was a nice touch after the massage to spend a little time together before going into our separate dressing rooms! They also served us champagne after our massage which was a very nice gesture! The only thing that caught us off guard is when we arrived i was given a tour of the facility and we walked through the women's dressing area, while my husband was just told you go in there, (the men's dressing area) and there was no one there to explain anything or tell him what to do. If either us needed a run down on how things worked, it was definitely him, not me. If the woman giving the tour couldn't go in through the locker room I feel he should have at least had an explanation before going in. But we figured it out! Would definitely recommend spa treatments at Spa Mirbeau! read more

This restaurant is overall a lovely place for lunch. The food was great; I had a burger with truffle fries, which is amazing. The burger was juicy, cooked just how I ordered, and the fries were delicious. My mom ordered the soup du jour; lobster bisque, which was also great. The soup was creamy and not too heavy. Our dishes were not too hot or too cold, which was appreciated. However, the service was a little slow and the chef forgot to take out the onions (I had requested no onions). This was a minor inconvenience, but overall this restaurant made a good first impression on us! Prices were reasonable, the atmosphere was pleasant, and the food was great. If not for the slow service and lack of attention to detail, I would have given this five stars. read more

Absolutely amazing day from start to finish - facial and massage were wonderful, spa was gorgeous and relaxing, robes were sooooo comfortable, food and drinks were delicious and service was top notch. We will definitely return! read more

Have had two treatments here and cannot wait to book another. My first treatment was with girlfriends and it was a perfect day, my second treatment was a couples massage with my boyfriend and it was a great date! The ambiance is exactly how it should be, massage rooms are very relaxing with perfect temperature and personal fireplace. I had forgotten to pack a few toiletries I would have needed throughout my day but no worries they have everything you need, and it's complimentary! If you have plans scheduled after your treatment you can count on being able to get ready in the locker room as you would at home. Staff is friendly and focused on making sure you're comfortable. The facilities are very clean and everything smells amazing. Best of all the entire spa is quiet and away from reality. You can really get away here, like a little pocket of vacation in Albany. read more

WOW, what a great day at this spa. It was my first visit-- I made appointments for a facial and massage on a whim the night before because i was in dire need of relaxation and I am so glad I did. First off it is a beautiful space-- from the locker room to the relaxation room, sauna and steam rooms, etc. Very relaxing environment, as a spa should be. The offer all amenities (shampoo, caps, feminine supplies, razors, I mean literally everything you might need in the locker rooms), as well as slippers and very comfortable robes. The staff are all very friendly and equally as important, do NOT push sales on you like so many lesser-quality places like massage envy or something that practically harrass you with sales pitches that ruin the relaxation. This place did not do that at all which I appreciated. The relaxation room has tea, water and fruit, comfortable chairs, and there is an outdoor space with a jacuzzi and where you can get snacks from the menu while appreciating the sun overhead. The treatment rooms are beautiful as well, comfortable and not too cold or too hot. I had a Vino facial with Serene which was, hands down, the best facial I have ever gotten in my life (and i've had a few, all over the world)-- she clearly loves what she does and does it well, my skin looked radiant aftewards and it was incredibly relaxing too. She was amazing! Next I had the signature 100 minute massage with Melissa, who was equally professional and thorough. Really took the time to get every sore muscle, adjusted her pressures appropriately based on what area she was working on. Usually I have trouble relaxing fully in spas just because my life and job overall are so stressful it's like I can't let go, but between Serene and Melissa, I mean wow, this was literally one of the best spa experiences I have ever had in my life. In between and before/after treatments I was able to relax in the meditation room/relaxation room, the sauna and steam room, have a cup of tea and munch on an orange, and after all was said and done had everything I needed to take a shower and feel fresh and not oily anymore. The whole facility seemed well taken care of, and I cannot stress how absolutely stunned I am by how well these two women did their jobs because it is usually really hard for me to fully relax and I have not felt this great in ages. I'm so glad I took a chance on it. They have a full service restaurant, boutique, and fitness classes on site though I did not try these out yet. The ONLY thing I was not really happy about was the price. Don't get me wrong, I think they are definitely worth more than some of those cheap places out there and I am willing to pay more for better services, but with gratuities I paid around $400 for both the massage and facial today which means this is something I will have to save for special occasions rather than doing more frequently. I hope that perhaps they come up with a package system for frequent customers that dont really care to use the fitness classes but more just want to use the spa treatments more frequently. I believe they have a membership where you get 15% off spa treatments and use of all the facilities but I think it is still a bit expensive to make it worth it as I wouldnt really use the classes and the cost of the membership would negate the discount. So perhaps if they come up with somewhat reduced prices on packages for facials and massages I would be able to do this more often, because it was really so fantastic I almost don't have words to describe how amazing Serene and Melissa were and how much I loved the spa facilities overall. I will definitely be back when I want to treat myself and for my birthday and etc, but I hope that they somehow add some packages like other spas do for frequent customers, because I would definitely be willing to buy something like that. I am very glad to have found this place. As a tired and stressed out resident physician, I work a lot and am always sore. Being able to do this more often would do wonders for my life overall, mentally and physically, but the cost is a little prohibitive. i will definitely be back though-- so if you guys decide to do a package deal let me know and I will be there every month!!! Loved it! read more

Had my first visit there yesterday, March 4th...I scheduled a signature massage over the phone a few weeks before for my Sister and I. Our appointments were for 12:00 so we went at 10:00 to enjoy some of the the other things before our massage. We were given a tour when we arrived, however, I understand now that there is an exercise room and wellness classes. We were not advised of either. We did not bring bathing suits and just planned on going in the Sauna before our massage appointment. The girl turned it on for us. We sat in there for quite a while and it did not get hot at all. When someone else complained we mentioned that it didn't work for us either. The girl said it was working but it really wasn't. Upon checkout I asked about the sauna and was told it could take up to an hour to heat up...I was not happy with that. We proceeded to the Quiet Area where it clearly states no talking. It was not quiet at all. Ninety percent of the noise came from Staff bringing people through on tours and people going into the massage room area and the cafe. It was pretty constant. Way too much activity for a quiet room. It would have been better if it was located where the cafe is so there was no activity going through it all the time. We were there quiet a while waiting for our massage seeing the sauna didn't work. Not once did I see a staff member change towels that people laid on or towels where people laid their heads. We left to go in the cafe for a little while trying to kill time and when we came back to the quiet area my Sister laid on a wet towel. She changed it herself. This seems very unsanitary. After our massages we went to the cafe to eat lunch. It was very noisy because of the Jacuzzi jets running. We both ordered the salmon with risotto and the artichoke skewers for an appetizer. The appetizer was awesome. When the girl came to clean the appetizer plate from the table we told her she could take the 2 water glasses with water still in them away to make room on the table. She brought them to the counter that another girl was standing behind. That girl behind the counter took those two glasses of water and poured them back into the pitcher to serve to other guests. That is disgusting and definitely against health codes. She had no idea if we had sipped from them. It's only water and can't believe she didn't dump them down the drain. The best part of our visit was the food. I was amazingly surprised. The Salmon dish was just awesome. The massage itself was just so so...had better elsewhere. read more

I had a deep tissue massage with Tina. IT WAS THE BEST MASSAGE I'VE EVER HAD. It was so obvious that Tina knew exactly where my muscles were right and knotted, and knew how to put a ton of pressure on to get the knots out. I liked that she was attentive to my body and responded to it, and did not simply repeat things she did on one side exactly the same way that she did on the other side (it wasn't necessary and would be like she's going through the motions rather than doing what my body needed). I only give it 4 stars because it is so expensive!! The experience does nearly live up to the price, but still!! Go to Tina!!! read more

Had a really great experience here and literally spent the day relaxing. I took full advantage of having access to everything with a massage service. I attended a morning fitness class and yoga class before an amazing massage. I then used the dry and wet saunas and relaxed in the waterfall room staring at the fireplace for a couple of hours. I also took a dip in the hot tub and had a quick lunch. Everyone was very nice and I dropped a star because it was a little dirty when I arrived at 7:50 am .. like the cleaning crew hadn't arrived yet and there was dirt on the ground, paper, etc. I noticed this in the workout rooms too and they also ran out of blankets and it seemed like they only had 4 total as they kept having to wash them. I'm chalking my complaints up to them being a month old and still figuring things out, and I will definitely be back. read more

Overpriced for what you get. The Good: - Ambience is beautiful (as expected) - Robes are more luxurious than others I've experienced - Service rooms are very comfortable and pretty, including a gas fireplace in each one. The Bad: - Friendly greeting, but if I had not been to Canyon Ranch before, I think it would be overwhelming. Front desk woman pointed out things at a distance, rather than walk me through them. - They did not have their water stations set up and I had a hard time finding water (I was thirsty upon arrival...being offered water at that time would feel welcoming). Turned out there were bottles of water at the Rest Area (and I saw bottles of water in lobby upon leaving, so it would have been easy to offer). Water was put out in the locker room at 9:45 AM. They open at 7am so perhaps they were being changed out, but I doubt it. I had to put my own toilet paper on the holder in a stall. - Jacuzzi not available during my time there (at least 2 hours) because of being cleaned. - Made my Feb 6 appt January 30. At that time, classes were at 9 AM so I thought I could get a class in before my facial (had scheduled it at 10am with that in mind), but when the February schedule came out (Jan 31?), the first class then started at 9:30 AM, which was impossible for me to do with a 10am appt. - My esthetician, Katrina, retrieved me a little bit late and I was with her for more like 45 mins. They tell you to go into the "Rest Area" 10 mins before appt time. It was a relaxing atmosphere, but another client was late and her esthetician asked me more than once what my name was, assuming I must be her client, and interrupting my "rest" time. - Surprisingly to me, Katrina did not have very good skin herself. This could mean she understands problem skin like mine, but I actually didn't feel like she had an understanding of my skin. I was relieved to not have to fill out paperwork, but she did not even ask anything except allergies before she was about to put on a product. - Katrina told me the bed would be toasty warm. It wasn't. She was thoughtful & gave me another blanket (she was concerned for my comfort). The bed with its heating element never got toasty. I was glad I warmed up in the sauna first. - Katrina gave too much info before and after. I actually had to tell her it was overwhelming to me. I kind of couldn't wait to get out of there. - You have to bring your robe & slippers out to front desk area & deposit in a basket that has a lid, which is stupid. You have to go through at least 1 door, and lift lids on each basket while hands are full and you may be groggy from a service. - No matter how you slice it, you're still parking at a mall. Not pleasant, esp when most close spots are taken even on a quiet Tues morning. - I did the CG Signature Intraceutical Facial which is all about hydrating and plumping skin with hyaluronic acid and oxygen. Katrina did warn me that it was very treatment-oriented, not a relaxation facial. So there was no rubbing, hand or foot treatment, massaging, steaming, or mask. 4 days later and there is no evidence that I got a facial, as is usually the case. My conclusion is that it's not worth the price. The facial's usual price is $160 (which I think is the price of all their 50-min facials). My daughter gave me a $150 gift certificate. I got a 20% discount for a special they were running, and they put on a 20% gratuity on the original price of $160 so I had to pay $10 after my $150 GC. I would not have given Katrina 20%. So there was a designated $32 in tip alone when tipping should be at the discretion of the giver....defeats the whole purpose of tipping, IMO! I can't believe I just spent $160 on a mediocre facial. Seems the only way one might feel they are getting their money's worth is to take advantage of using the facilities all day when getting a service. Otherwise, there are better spas in the area. Since I promised my sister a spa day there, we will likely try someplace else. read more

From the moment I walked in I was treated like a Queen. Met some staff and was given a tour of the whole spa. While in the changing room the staff was excellent about refilling the towels, robes and beauty products. My robes was so warm (thought about taking it home but that would be rude and illegal)..I was relaxing in the resting room before my massage which helped me get calm. My massage was WONDERFUL! I felt as though she knew exactly where work needed to be done. Then, for my 1st time, I had a facial and it was LOVELY! She made my skin feel so pretty and alive. My Lunch was FABULOUS! The Risotto was to die for! I enjoyed the water with fresh lemon and cucumber through out my day. I also enjoyed the hot spa which had plenty of jets. Gift shop was nice too as the customers in the mall could come in. The video that was playing so the mall customers could see was great! I will coming back! read more

I'm kicking myself for hesitating to try this place out because of its location in a mall...but Spa Mirbeau really hit it out of the ball park on service, ambiance, and relaxation factor! They do a pretty good job sealing out the mall so you don't hear/see/smell anything. The locker room, showers, sauna/steam room are very clean and spacious, with luxurious amenities like fluffy towels, shampoos, soap, lotions, etc. The relaxation room is very nice with comfortable lounges. The waterfall is a little loud...but it does drown out anyone talking which is good. The fireplace is going, it's a little dark, you will probably fall asleep. I had a deep tissue massage and it was very good. The therapist asked me about pressure, and told me I should tell her if I wanted the lights, music, temperature changed...that was a nice touch. The massage room had a fireplace in it...I didn't see it because I was face down most of the time, but it is a nice touch. I did have lunch in the Aqua Terrace restaurant and it was OK...the service is great, but the food is OK - not the best, but not horrible either. It's not a place I would eat at at if I wasn't at the spa. Overall, the prices at Spa Mirbeau are pricey but I guess you pay for what you get! A great way to spend the day relaxing, especially if you can squeeze in time for a class (yoga). Also the bathrobes are super comfortable! read more

AMAZING!!! I spent SIX HOURS here! I used all the amenities prior to my massage and after. I got to relax, and even ate a small lunch in the Bistro, which was very good! The waitress suggested a salad, I think it was the mushroom one, with the egg and a light dressing, and it was very good! They had cocktails available for like $13 which were obviously pricey, and you really shouldn't drink alcohol if you're detoxing, getting a massage, etc. but it would be fun to sip a cocktail I guess if you're there with a bridal party just getting mani/pedis or something. And the salad came to almost $20 when I added the chicken. I brought a book but there were so many different things to do and it was so relaxing that I didn't really even read much of it. The massage was good. Again, more expensive than a lot of massages in the area. So you will spend a lot of money here, but you're paying for the setting, and all of the amenities as well, so definitely take the time to enjoy the entire experience and it will be worth it to splurge! read more