Je fréquente le Spa plusieurs fois par année depuis longtemps. L'endroit demeure l'un des plus…read moreimpressionnants au Québec en termes d'amplitude, de diversité des installations et de qualité générale des infrastructures. Propreté constante, incluant les toilettes Installations vastes et bien entretenues Stationnements et navettes efficaces Thés offerts appréciés La majorité des soins reçus au fil des années ont été excellents L'un des rares spas à encore inclure l'accès aux bains dans le prix d'un soin, ce qui est très apprécié Cela dit, mes dernières visites m'ont laissé un sentiment partagé. Promotion Un code promo de 20 % était affiché dans l'application sans date visible. Via le chat en ligne puis par courriel avec les relations clients, le rabais m'a été refusé. J'ai perdu environ une heure à tenter de régler la situation. Finalement, ce n'est qu'à la réception, sur place, grâce au bon sens de la réceptionniste et après validation auprès de sa superviseure, que le rabais a été appliqué. Merci à l'équipe sur le terrain. Cependant, la communication interne et la cohérence du service client à distance doivent être améliorées. Ambiance et gestion du silence Le spa est toujours très populaire et cela se ressent. J'ai constaté davantage de bruit et de cellulaires qu'auparavant. Lors de ma dernière visite, quatre membres du personnel discutaient entre eux à proximité immédiate d'une cliente prenant photos et selfies dans les bains remous, sans intervention. Avant, le respect du silence était appliqué plus rigoureusement avec des rappels fréquents. Aujourd'hui, on sent un relâchement, possiblement lié au manque de personnel, mais cela affecte l'expérience thermale. ‍ Qualité inégale Bien que mes expériences passées aient été très positives, le soin reçu par ma conjointe lors de cette visite n'était pas au même niveau que ce à quoi nous étions habitués. En résumé Le site demeure magnifique et reste une destination phare. Mais l'expérience client et la rigueur opérationnelle ne sont plus tout à fait au niveau d'autrefois. J'y retournerai probablement, car les attraits initiaux sont toujours là. J'espère sincèrement un retour à l'excellence qui a fait la réputation de l'endroit.

I had an amazing time here, and coming from a place that doesn't have many spa experiences at all,…read morethis opened my eyes to all different kinds of relaxation experiences! This place was filled with so many saunas and pools and activities, I actually regretted only getting the half day pass. It's definitely worth it to spend the whole day here. Food was very good for spa food and very French focused. The blueberry pastry was a highlight for me! And the soup was absolutely delicious. I do wish the locker room area was as nice as the rest of the facilities but this spa experience was truly one of a kind.

A wonderful relaxing time, Thank you! The best in the west island! Their services make my feel so…read morespecial. I regularly for the reflexology treatment but she is very gifted massage therapist as well. I always enjoy coming here, i would definitely return for future treatments.

From the owner: MASSAGE AT IT'S BEST…read more At Massage West Island our delicate yet professional hostesses will make you discover all the pleasures of massage and complete relaxation.

I love Clarins Laval, the place is so clean, zen atmosphere!…read more Their service is oustanding, also the staff are so polite and friendly! If you ever want to do a facial, ask for Cynthia, she has the hands for it!

This spa is so amazing, clean and the staff are so polite. I went here and they got me in the day…read morebefore. My feet had never been so polished and feeling like a babies feet. Uber soft. They also bring you lots of tea and snacks while you are there. As well they have free wifi. They are located in the big Clarins building off the 13. They have an assortment of nail polish to choose from I chose just regular nail polish and it's still on at this time a week late and I'm hard on my feet. With the pedicure you get a leg and feet exfoliant as well as a nice pedicure with high tech gadgets that scrap off your feet. They have a huge parking lot as well inside it's filled with Clarins products to buy. It's bigger then most stores I have seen displayed. Mark off a few hours they are very thorough but honestly for $60 it's worth it. The ambience was very zen like and I loved it. Check them out. It is my new favourite spot in Laval

I went to Om West today for the first time for Osteopathic services with Veronique. Not only is she…read moreincredibly kind, but she helped my sore back so much! She gave me great tips for ways to stretch at home, and will continue the healing process for me over the next few weeks. The relief I felt after just one visit was incredible!! Thank you!

This place is wonderful! The ambiance and the warmth the staff exudes is what I look for when I…read morewalk into any establishment. My massage was amazing and my masseuse used the right amount of pressure. My masseuse also checked on me to make sure I was comfortable. This establishment also offers yoga and sells a variety of natural products. I highly recommend this place!

There's no massage therapist there. It's a brothel-don't expect any massage, the moment you go in…read moreit's all about 'gimme money for 'options'.

From the owner: Welcome to our exclusive massage salon in Montreal, located at 1305 Mazurette Street, Suite # 202…read more Step into this calm world of indulgence, a relaxation centre where you will be pampered with a full body massage by stunning friendly and sophisticated hostesses. Our rooms are decorated with elegant ornaments displaying a romantic feel. The light scent of exotic flowers and soothing music in the background enhances the sensual erotic massage that brings an afterglow unlike anything you have experienced before.

great massage i loved every second of it.professional service .I will definitely recommend every oneread more

From the owner: We are your tailored oasis of relaxation and rejuvenation in Montreal .At Mind&Precious body we…read morebelieve that self-care is essential . Our skilled therapists tailor each session to your needs.Your well-being is our priority, and we’re privileged to give you a great experience . Elevate your senses and embrace tranquility with Mind &Precious body.