Why do I love this place? First of all is the location, it is nestled on a small island which…read moremakes it feel like a vacation retreat. I have been here many times to use the baths and have a relaxing massage, both in the summer and winter. All my visits were 5-star, now you may find a spa with newer tubs, larger saunas, fancy entrances but this place has charm and to me charm, cleanliness, attentive staff is what it is all about. Take a book and relax in one of the quiet areas, of course after you've been in the hottubs, steam room, and sauna. Even take a nap on a hammock, in season of course. They also offer overnight stays which I would consider, but I'm so close it seems a bit much.

This review is for my stay on August 12 2017. A great spa resort to stay at if you want to just…read morerelax. The facility is very clean and welcoming, while the back area - with the 3 hot tubs, pool and saunas - has a quiet noise level all the time to ensure everyone can just relax. I would definitely come back. Pros - Very relaxing and an array of things to do (saunas, restaurant, pool, hot tubs). - Price of the hotel stay was inexpensive, especially since it was the weekend of the Roger's Cup finals - 30 minute drive to Montreal - Surrounding city is beautiful - Continental breakfast was good - Service is very friendly and willing to help out in any way they can Cons - Hotel room door was broken and we had issues everytime we locked it - The bridge to get to the hotel is very narrow and may be difficult for larger cars to get through

wow! from the moment I walked in I felt at peace. the girls are all so welcoming and wonderful. the…read moretreatments are great! I actually started photobiomodulation and I already feel a difference in my skin. it helps to reduce aging spots and to clear and pump skin. Highly recommend!

This week I visited Spa VENUS in Kirkland for the first time. Lisa gave me my first spa manicure…read moreand pedicure and the experience was amazing! She was so sweet and attentive and really took her time. I felt super pampered. To my surprise, the rest of the staff was super friendly and made an effort to speak to me and ask me questions even though I didn't have any appointments with them. This is rare! I loved it and would definitely go back - especially to try some of their package deals. The atmosphere of the place is also really relaxing. My only complaint is that my shellac manicure has already chipped in 3 places and I've only had it for a few days :( The chips aren't bad; the manicure definitely isn't ruined.. but I wish it would have stayed perfect longer.

Je fréquente le Spa plusieurs fois par année depuis longtemps. L'endroit demeure l'un des plus…read moreimpressionnants au Québec en termes d'amplitude, de diversité des installations et de qualité générale des infrastructures. Propreté constante, incluant les toilettes Installations vastes et bien entretenues Stationnements et navettes efficaces Thés offerts appréciés La majorité des soins reçus au fil des années ont été excellents L'un des rares spas à encore inclure l'accès aux bains dans le prix d'un soin, ce qui est très apprécié Cela dit, mes dernières visites m'ont laissé un sentiment partagé. Promotion Un code promo de 20 % était affiché dans l'application sans date visible. Via le chat en ligne puis par courriel avec les relations clients, le rabais m'a été refusé. J'ai perdu environ une heure à tenter de régler la situation. Finalement, ce n'est qu'à la réception, sur place, grâce au bon sens de la réceptionniste et après validation auprès de sa superviseure, que le rabais a été appliqué. Merci à l'équipe sur le terrain. Cependant, la communication interne et la cohérence du service client à distance doivent être améliorées. Ambiance et gestion du silence Le spa est toujours très populaire et cela se ressent. J'ai constaté davantage de bruit et de cellulaires qu'auparavant. Lors de ma dernière visite, quatre membres du personnel discutaient entre eux à proximité immédiate d'une cliente prenant photos et selfies dans les bains remous, sans intervention. Avant, le respect du silence était appliqué plus rigoureusement avec des rappels fréquents. Aujourd'hui, on sent un relâchement, possiblement lié au manque de personnel, mais cela affecte l'expérience thermale. ‍ Qualité inégale Bien que mes expériences passées aient été très positives, le soin reçu par ma conjointe lors de cette visite n'était pas au même niveau que ce à quoi nous étions habitués. En résumé Le site demeure magnifique et reste une destination phare. Mais l'expérience client et la rigueur opérationnelle ne sont plus tout à fait au niveau d'autrefois. J'y retournerai probablement, car les attraits initiaux sont toujours là. J'espère sincèrement un retour à l'excellence qui a fait la réputation de l'endroit.

I had an amazing time here, and coming from a place that doesn't have many spa experiences at all,…read morethis opened my eyes to all different kinds of relaxation experiences! This place was filled with so many saunas and pools and activities, I actually regretted only getting the half day pass. It's definitely worth it to spend the whole day here. Food was very good for spa food and very French focused. The blueberry pastry was a highlight for me! And the soup was absolutely delicious. I do wish the locker room area was as nice as the rest of the facilities but this spa experience was truly one of a kind.

We had a morning massage followed by a thermal journey of 3 cycles of hot and cold. I could had a…read morefew more cycles but we would have spent the whole day there which is not a bad thing at all. The facilities are modern and clean. Good secure lockers. Nice showers with I want to say mahogany floorboard. Bring a swimsuit and waterproof sandals. Towels are nice and fluffy, as well as the bathrobe. My massage therapist was excellent, I was a content , relaxed rubber noodle by the end of my session. For my "hot" I enjoyed the eucalyptus steam sauna (taking deep relaxing inhales), and the hot tub waterfall (spent several minutes with the water falling in my head which was very vigorous, then just tilt you head forward for a wonderful shoulder therapy). For my "cold", the cold plunge shower was amazing only needed the 20sec blasts, and the cold plunge tub just pinch your nose and fully submerge for 15-20 seconds. After all of that I grabbed a sofa in the resting area and just decompressed to process the entire morning. I hope to come back here every time I visit Montreal in the future

SCAM. UNSANITARY. OVERCROWDED. AVOID AT ALL COSTS. YOU WILL BE DISAPPOINTED…read more This is NOT a luxury spa experience. There is 1 hot pool, 1 tiny cold plunge, 1 tiny steam room, 1 dry sauna. They allow way too many people in the thermal journey which ruins the spa experience. They do not provide spa slippers and allow customers to bring their own slippers, which could be dirty to walk around the inside of the spa. They charge you $40/slippers which is robbery. We got the duo massage which, for $500+ you'd expect a premium massage, but they hire inexperienced people who do not know how to do deep tissue massages. They increased the prices for special dates but also allow more people in, which defeats the purpose of increasing the price. MONEY HUNGRY scam artists. The bathrooms are consistently dirty, locker rooms crowded and only 3 showers and 3 toilets. This place is a JOKE. To top it off, I asked for some sort of compensation for the experience and the manager said they couldn't do anything about it. SHUT THIS PLACE DOWN.

A wonderful relaxing time, Thank you! The best in the west island! Their services make my feel so…read morespecial. I regularly for the reflexology treatment but she is very gifted massage therapist as well. I always enjoy coming here, i would definitely return for future treatments.

From the owner: MASSAGE AT IT'S BEST…read more At Massage West Island our delicate yet professional hostesses will make you discover all the pleasures of massage and complete relaxation.

been doing my hair at Lov for almost 3 years now with Julia and i can't express how much I love her…read morework. Ive had black box dye in my hair for a really long time and In just 2 sessions I went from a level 4 to a level 9 and none of my hair broke off shes just amazing and really knows what she's doing. price wise is a little pricey but u pay what u get for and it's so worth it. really recommend it.

Amazing salon and great team. Had my hair done with Gladis and her assistant Katrina in Laval,…read moreQuebec. Amazing TEAM ! LOVED my hair. Hair was soft, shiny, had lots of texture and movement. Thanks for making me feel like a princess & for making my hair look so good! You guys are awesome ! Thanks Guys !

Who the hell owns this company?! Our time slot for the thermal pools was 6:30pm, people ahead of us…read morewere already in line going on 45 minutes past their scheduled time. Christophe and the other young lady on the register to the left of him deserve huge raises as they remained professional, polite, calm and sympathetic to all who's reservations either could not be found or many other issues that kept coming up. Won't be visiting this space again any time soon.

Overall I had an amazing day at Strom!…read more The Good: I was on vacation so decided to splurge with a facial and a massage. The facial was great and super relaxing. I also tried their head to fingertips massage. It was nice, but maybe not something I would do again. It just felt a little slow and not the most relaxing experience. I did really love the grounds. We got lucky that it was a beautiful fall day and we could spend the whole time comfortably outside. We floated around from the hot pools, to the cold plunge, to the Yurt, to their couches by the water. Overall that was truly lovely. The restaurant was an experience. I happened to ask at check-in if we needed a reservation and quickly realized we did. Luckily they were able to fit us in for a late lunch. The restaurant was very busy, so the reservations made more sense. The Nordic menu definitely had some interesting options. The poached pear was probably the prettiest dish I've ever eaten, but it was undercooked, so almost impossible to eat since they didn't give us a knife. Service was very slow and we did not have the opportunity to ask for a knife since our server wasn't around. The Bad: I've never been to a day spa where they didn't give you spa sandals to wear throughout your stay. We were surprised by that. I had to wear my flats all day and my friend had to wear her sneakers. I was also surprised that access to the thermal pools was not included with your treatment purchase. I also wish they provided more amenities in the locker room like most spas do (razors, hair products, eetc). Overall, is this place perfect, no? Did I still thoroughly enjoy it and have an amazing day utilizing the outdoor facilities? Yes!