I wanted to do something different for my B-Day witch was Feb. 13th, and after meeting with the stylist I was giving an appointment a few days later. I was so excited and could not wait for my "new" look. I got to the Salon 3 min late, one of the receptionists called me while I was in the Cab so I told her that I was at the door. I had my brand new pair of Ray Ban on my hair while talking to the Receptionist, she gave me an apron and walked me to the room where I had to hang my coat and prepare myself to the Stylist. I had to use the Bathroom, took my sunglasses off my hair and placed them on the side of my already hanged purse to the inside of the Bathroom door. I left that room straight to the waiting area sat for a few seconds then looked for my glasses. I emptied my purse on the couch of the waiting area, looked all over my stuff and ran back to the coat and bath rooms, to my huge surprise, my sunglasses are no where to be found! I went to the reception and spoke with the receptionist then my hair Stylist came looking for me in the coat room. I had told him that I could not find my sunglasses, the receptionist who greeted me when I first walked in confirmed I had them on my hair.
I was feeling miserable, my stylist and his assistant promised that they will be found and I don't have to worry.
There was some misunderstanding about what to do to prepare my hair for highlights, the Stylist decided to treat my hair with conditioner and give me a hair cut only. I trust professionals, so I took his advice and he asked his assistant to start the treatment. I sat at the shampoo chair for almost an hour and went through 2 sets of conditioning. I was feeling bad every time I remembered my special order brand new Ray Ban, I was looking at the Manager walking around and was hopping she would stop by to say something about my glasses knowing that Louigi my Stylist informed her of the incident. I felt a little comfortable when his assistant told me there were cameras allover. It took me over 8 hours at the Spa most of it waiting!!!!! When I was getting ready to leave, I went back to the Coat room and spoke to some cleaning lady who showed me a camera that was placed on the sealing of that room. The cleaning lady went to check if the Manager was still there, and came back to inform me that she already left!!
I went to the Reception to pay for my hair, Louigi came around so I tipped him out and left my contact info with the front desk so the Manager can get in touch with me. A week passed by no one has called me, so I had to call myself. The Manager told me she will have to check with the owner to be able to look at the videos. Another week and no call, I had to call again and was told by the manager to wait for her call in a few days. After a couple of days, she called me and informed me that the video shows all the details including when I got in with my sunglasses on, when I left the coat room to the waiting area with my glasses hanging off the side of my purse, but the video does not show who stole my Ray Ban!!!!!!
Bottom line, I picked a high end Spa, it took me over 8 hours to have a hair cut that basically cost me $250 the price of my stolen glasses, $110 for my hair cut + $30 Tips. SMILE, you are at NUVA SPA $400 for a hair cut that took 8 hours!!
PS: no appology of what so ever, Manager did not act like one. What a horrible experience. Watch your valuables ladies, it is NOT worth going to this so called fancy place it's a waste of time money and you could go through the same thing I have been through. I WOULD NEVER RECOMMEND THIS PLACE NOT EVEN TO MY WORST ENEMY. read more