If there was a 0 option I would select that. Overall, the service was horrible. I purchased a groupon for a service at SpaIAm in July. I left voicemails for weeks, before finally getting a hold of someone to schedule an appointment. I was then informed that she had canceled the Groupon deal and would need to confirm whether or not I could still redeem it. After another couple of weeks, and no response I tried calling again. When finally getting in touch with someone it was SEPTEMBER!!! I finally scheduled an appointment. Unfortunately, I had an uncontrollable circumstance come up. I was not able to attend the appointment and forgot to cancel. When calling to reschedule, I was informed that my session was considered redeemed as a no show. Now I take responsibility for forgetting to cancel the appointment and take that pay away from her. However, legally one may not take money for a service not completed. Some places charge a no-cancellation fee. If this was her company policy I would have respected it if it had been placed on the website or told to me when I made the appointment (which is what a lot of facilities do). However, it was not. I called Groupon to receive a full refund. They were wonderful in handling the whole situation and I received my full refund. read more