THE OWNER WAS ACCUSATORY & RUDE!
On JULY 3rd around 5 PM, I walked in for an acrylic removal. I Asked for a gel polish overlay on my natural nails with a vibrant hot‑pink shade. I live 12 mins away, by the time I arrived home, within hours, the polish morphed into a dull purplish color--clearly defective. After noticing discoloration on several nails, I decided to go back to the shop, around 7PM. After speaking with the nail tech, the owner comes over and tried to up‑charge me just to change the color, she also suggested simply painting over the discolored polish, that was turning purple.
I asked for either a proper redo with a new color or a refund. The owner refused, while speaking to me loudly. She stated "you must have gone swimming or something, used chemical on your hand, or done something to your nail", she loudly insisted I was the first person ever with this issue--right in front of other customers. I told her that I had done nothing to my nails, hadn't washed my hands or anything. After more back‑and‑forth and several rude accusations from the owner, in a snappy and hostile tone, she told the nail tech to remove all my polish, and she would refund me, she then said " leave and go somewhere else to get your nail done." Mind you, it's the 3RD of JULY at 6:50PM - everything else in the area was closed or closing, so that was impossible! She continued to instruct the nail tech to take the polish off my nails, despite me telling her no, as she was being unreasonable. I stood my ground and continued to say you can refund me or change the color. As she refused to refund me, I told her I would call my bank. She said "well call your bank then" as she SHOO'ED for me to leave, using hand motions and pointing to the door. I stepped out of the shop to cool down, and returned with my card requesting a refund, and was still refused. I told the owner that I was calling the police, she said "ok, call police". Only after I'd call the police--did the owner finally process the refund (five minutes after officers were enroute). The entire exchange was humiliating, with the owner's loud commentary accusing me of doing something wrong to my nails. As a young Black woman, I couldn't shake the feeling that a customer who looked different might have been treated with more respect and not accused.
Other problems:
My original coffin, was reshaped horribly and turned out crooked and mismatched--some nails square, some rectangular, all different lengths. I literally had to match my own nails up and guide the tech in shaping them into a coffin shape. The polish was likely old or applied with the wrong top coat. I've added pictures on my google review, but due to the amazing focus on my iphone15, it's hard to see the full discoloration on all of my nails. I also had to reshaped some of my nails once I got home.
This has nothing to do with my experience, but......I also saw a medium sized cock roach, crawling beside the pedicure area.
Bottom line: Defective products, poor workmanship, zero accountability, and hostile/accusatory customer service from the owner. Ladies, spare yourself the stress--take your time and money elsewhere. read more