I have had massages in the past but I had a very bad experience at this place. The room did not…read moresmell good. It felt like it needed to be cleaned. It was supposed to be a birthday gift. Turned out to be a big nightmare. The masseuse rushed through the entire process. I ended up with a sore back for the past few days. I was not even offered water until I had offered a tip. Go somewhere else.

Absolutely Superb Massage!!! As a birthday treat today for myself and it's rainy...I decided on a…read moreSelf Care Day! Glad soooooo glad I choose this place!! I made an appointment. They have a special which is a great value. As I entered Lin wished me a Happy Birthday. Super Sweet and friendly staff. I was led to my room, very clean and tranquil. I undressed and entered my masusse!! Yong, Amazing Amazing Amazing... I was thoroughly massaged from my scalp to my pinky toes!! Never have I had a Massage so thoroughly executed. I feel Amazing and I will be back!!! Thank you for being WONDERFUL TODAY!!!

Have nothing but good to say costumer service was great was greeted as soon as i walked in tough…read morethey where busy the massage was amazing felt relieved and alive after the massage they know what they are doing

I have been going to Asian Massage for more than a year now and totally in love with this place. I…read morehave been going every week if not traveling as the massage has become key part of my wellness routine. The message therapists are very skilled, and I enjoy their techniques very much. I feel so relaxed and amazing after each session. If I have sore spots, they will focus on those area more and apply special ornament. They are all very friendly and work very hard for the entire session. The place is very clean, spacious and has nice relaxation environment. Highly recommend this place if you are looking for a great quality of massage at a very reasonable price.

This place is super popular with locals, expect kids even at late evenings, and is much more a…read moresports bar socializing atmosphere- not a serene spa! I can see why it's loved and a great community experience, but it isn't my speed. The facilities all seem to be in good order- cold room, hammam, hot tubs, pools, plunge area, infrared, steam saunas, you DO have it all right here and can stay for ages including BYOB with many groups just drinking and rotating around while relaxing with friends. The atmosphere is cacophony- dozens of signs from different times and different fonts and different warnings plastered on every single surface. Hallways are small and dark. You have slippers and robes and towels easily available and everything you get is well priced. It's simply too loud for my spa preferences. It was odd who was asked to hand over phones to keep behind the front desk and who was not. And the shower in the ladies bathroom IS in bad shape. But I can see why it's hard to find parking during peak times and will be a go to place for many.

, , :…read more I am extremely disappointed with my visit to this establishment. My friends and I arrived well before closing time and were sitting quietly at our table, not causing any disturbance. However, the staff began rushing us to leave significantly earlier than the posted closing hours. They started turning off the lights, stopped the music, and began cleaning right around us. It was clear they wanted us out -- despite the fact that we were still well within the allowed time. When we calmly questioned this and asked for an explanation, instead of engaging in a respectful dialogue, the staff called the police. Let me repeat that: the police were called simply because we were present during business hours and politely asked why we were being pushed out. It was humiliating, absurd, and completely uncalled for. I have rarely seen such blatant disrespect toward paying customers. An establishment that calls the police on well-behaved guests does not deserve even a single star. This kind of behavior by the staff is shameful and shows a complete lack of professionalism. I strongly recommend that management urgently review their service standards and retrain the staff. My friends and I will never return -- and I do not recommend this place to anyone.

Never have I ever had a service and then the technician held her hand out and told me a minimum…read moreamount of tip to give her which was more than 20%! I will never be back.

I had read these reviews, but I went anyway. I thought it was wonderful. There wasn't anything…read morecreepy going on, like that one review said. There was a language barrier to deal with, but who cares? It was a fantastic massage. I had never gone anywhere for a massage and I had a very pleasant experience. I'll definitely be in again.

Kyle is caring and respectful of boundaries while being nurturing, intuitive and empathetic.read more

Kyle is brilliant in his understanding of touch and how it is intrinsically linked to emotional…read morewholeness and harmony. I have had cuddle sessions with Kyle for years. His safe, affirming affection has helped me to reconnect with myself as a child, and his counsel and coaching has facilitated a lot of healing for me on a deep level. He is a rare find! Thank you, Kyle!

My usual masseuse I have too book at least one month in advance and I really needed a tune up,…read moreluckily, Elements Massage fit me in with less than a day's notice. They were offering a promotional discount for first time visitors', so I took the leap of faith and gave them a try. I waited a few minutes before they took me in for my late evening time slot and the massage itself was fine. I like the fact you can choose whichever massage therapist you would like to see in advance online and the website gives you biodata on their massage pressure levels they specialize in and a little bit of back story on each massage therapist. I would recommend coming here if you do not have a go to masseuse/ masseur already that you have lined up. As always people SYOY!!!

As an update to my previous post-…read more I cancelled. The manager told me she would waive the "one more charge" rule, and that we had one more massage on the account to be used in 60 days. My husband had an appointment in earlier January pre-scheduled he kept- and they charged him full non-member price on our card on file. They also charged us another monthly membership fee. My husband called and was told the manager was in a meeting. I called a few hours later- she was out to lunch. I called a bunch of hours later and was told she was available- and then- that she had actually left for the day. So I asked if anyone else could help us. This was almost $200 in charges I wasn't expecting at this point. Was told no. Asked for corporate- because I believed she was just avoiding us. Proven- since that she called. From the place- about an hour later. She was insanely rude- not apologetic- from the start. It definitely made me feel like being rude too- so I may have been. She very rudely told me my husband had already called and she refunded our monthly charge already. She did not want to call back- clearly. Also funny- we had scheduled a February massage and I got a text today that the massage therapist won't be available yet again (more than a month out) and I would need to reschedule. No thanks. I'll take my business elsewhere. Issues with scheduling are one thing. The complete lack of customer service I experience today is quite another and a reason I would not recommend elements massage to anyone. Final note- there's no phone number for corporate. Only an email.

Megan and Becky at the front desk are awesome! When you first arrive I got my temperature checked…read moreand filled out my paper work on an ipad. This massage envy is super clean and so friendly. I was nervous to get a massage during COVID but this place made me feel safe and they took all the right steps to making sure everything is sanitized. I scheduled my massage with Evan and it was great. My shoulders/back/neck were very tight especially my right side. After the massage i felt amazing of course a little sore but thats comes with any massage. 2 days later and I am a brand new person lol want an amazing massage go to EVAN!!

Do yourself a favor and steer clear of this franchise. I wish I had taken out time to read the…read morereviews before choosing to become a member. I would have saved myself a lot of agony. I took out a membership about a year ago and every time I booked an appointment they called to cancel before the date. I ended up making monthly payment for a year and only using the membership once in twelve months. At my one-year mark, I requested that my membership be frozen to enable me use some of the sessions I had accumulated and was told they do not have that option. I requested cancelation and was told I had to call back to speak with a manager to cancel. Before I could call back, the manager unilaterally cancelled my membership. I only found out when I tried to book an appointment. As if that was not bad enough, I was told I had to pay to transfer any of my accumulated sessions to a loved one and all my eleven sessions must be used up within 60 days. None of this was explained to me at signing up. Infact it was one of their selling points. "If you don't use it you can transfer it", they said. I subsequently booked appointments to fall within the two months to use up my sessions and also paid to transfer some to friends and family. I booked these appointments with the understanding that I was trying to use my built-up sessions and was told it was okay so long it falls within the 60 days. I was therefore surprised when they decided that my membership lapsed in the middle of the month and charged me $130 for the make-up appointment. What a rip off! Do not go near these people!1!! A word is good enough for the wise.

The staff is incredibly gracious and accommodating. Joyce…read moreperformed my services and she was fantastic. She's knowledgeable in pressure points and (I have to guess) reflexology. I arrived with neck and shoulder pain, not expecting relief from a scalp massage, yet left feeling like a brand new person. The room was beautiful. Calming music played and the massage bed released stress from my back and legs. If you have the opportunity to go, do yourself and your body a favor and do it.

A great and super relaxing experience! I already can't wait to go back! One of my friends brought…read moreme here as a bday gift which was super sweet. I had been wanting to go for a while and she surprised me as a gift. They have a room with two stations so that we could go together which was great. The entire experience was great, I will be dreaming about that head massage and my scalp had never felt this clean and my hair is still super soft even a few days later! The space was nice and clean. The staff were friendly and professional! All in all an amazing experience that you should try! I've already recommended to a few friends and will totally go back! Just as a rec when you go don't wear makeup and wear comfy clothes so you can fully enjoy the experience!

I am staying in town for work and really needed a massage. They were able to book me at the last…read moreminute and I am very grateful. The massage was lovely and they were able to help me with my neck and shoulder pain. Great value, I would definitely go here again.

Awesome massage, very friendly, and enjoyable , all ladies are top notch and very good!read more

Very friendly staff, but the quality of the massage did not meet expectations compared to a…read morelicensed massage therapist. My husband and I both requested firm pressure from two different therapists, but the experience felt more like lotion application than a therapeutic massage. I left still feeling tension in my neck and in need of a proper massage. Unfortunately, I would not recommend this place and suggest spending your money elsewhere.

I planned a birthday surprise for my wife with an appointment on 3/11. On 3/4, Hannah called to…read morereschedule due to issues on their end. On 3/5, I followed up and was told not only was my appointment moved, but my request for equal-gender therapists couldn't be accommodated, and no times fit my wife's birthday plan now. On 3/11, I called to move my new appointment later in the day due to my daughter's recital. The receptionist said it was fine--but will be with a $139.96 fee. So let me get this right, you can change my appointment with no refund, but when I adjust, not cancel, I must to pay? As a first-time client? FIRST TIME CLIENT! Absurd. When I expressed my frustration, the receptionist said, "I just work here." That sums up the lack of accountability and customer care. Thanks Hand & Stone, if this is how you treat new clients, I'll be sure others know. One lost client today will result in more lost tomorrow. Great plan.