Extremely disappointed with this spa. i scheduled three appointments for my wife and her two friends to celebrate her birthday in a relaxing way. I initially booked the facial and massage for them all because I wasn't sure which one they'd want but realized they all wanted massages. We had a few calls back and forth figuring out what the plan was and ultimately came to three massages. I specifically confirmed multiple times because I wanted my wife to be carefree on her day. Fast forward to the day, I dropped the girls off to get their massages and come to find out that they didn't have enough massage therapists available to take all three. As you can imagine this is extremely frustrating because I confirmed multiple times with the spa to make sure this exact thing wouldn't happen and was assured we'd be good. Again, completely disappointed in how this was handled and am baffled that their "scheduling tool" is a notebook with everything handwritten in it. read more

The hair salon here is a fun place for a quick wash or blow dry. Spa conjures up images of luxury and relaxation and attention to detail. The shampoo was minimal to get the job done. I was hoping for a little head and neck massage with shampoo, but no such luck here! This is a nice place with good service, but not comparable to the luxurious Trellis Spa at Houstonian!! The Trellis is still best in Texas or USA!! True pampering -- Waterway Marriot calls itself a Spa, but a nice hair salon. No special bells or whistles. Same price as real spa, just do not expect the pampering here. I will return and hope this Spa rises to its name! Sweet to receive gift certificates here, since friends read that this Spa Waterway looks and seems so fancy!! I will try again another month- my second time, so maybe three will be a charm! Left sun glasses here last time. We called several times to remind that we will be there to get them. We were told they are saving them for us. . No one knew about them today. Do not leave anything behind!! Receipt for services was a long thin strip of paper, not even an inch thick. Checking out when your friends and family call or order expensive gift certificates for you may be a hassle. Be prepared to find your codes! I am not certain if gift certificates are appreciated here, even when hundreds of dollars are spent to surprise us with amazing experiences at the most impressive places possible. read more

Spa At The Waterway - Shampoo, blow dry!! - Day Spas Near Me - Spring, Texas

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I went here as part of a bridal party and their miscommunication with us made this experience miserable for me. We were running late from lunch and called to see if we could push back our appointment. They said they can push back by 30 minutes so our group took our time with lunch and made it to the moved appointment. When we got there, the nail person was very rude to me and said "you are 40 minutes late, you can't do the pedicure." When we tried to explain what happened, she said that she didn't care, that other clients are lined up next. The next clients were still part of our group so after another 10 minutes of wasted time, they finally took us all in. Because they took their time, they were rude to me, rushed the pedicure, and finished much quicker than it should have taken. My nails look like a child did it and I regret doing it. Additionally, they force all clients to do a 20% gratuity, even though for the experience, I definitely would have tipped lower because of how scared I was of my own nail lady. They didn't apologize at all and I don't think the service is honestly worth the money! And I travelled from a more expensive place so that means something! Update: it's been 3 days and my friend's manicure has already started chipping a ton! read more

My massage with Ashleigh was amazing as always. I needed to relax after a very stressful few months. It was exactly what I requested. I will defintiely keep going back to Ashleigh. I also had a facial. My facials are always good. I gave my experience this time 4 stars because i did not realize that one of the treatments I received was not included in the facial I booked and was surprised to get a bill with the additional charge for a mask that I thought was part of the booked service. I will be more careful to ask about each part of the treatment as it is being done (not very relaxing if you have to question everything during the services). Overall, it is a good place to go. very relaxing, convenient and they validate parking. Head's up - they require a 20% gratuity, no negotiation. That is a bit irritating when the service provider may deserve more or less depending on the service received. read more

The deep tissue massage was a little rough for my body, but I didn't want a massage that wasn't going to remove the tension. I exercise a lot in a athletic. I needed a deep tissue massage, but it was rather uncomfortable perhaps better communication and this would be improved or just more education on what deep tissue should actually feel like. read more

I took my wife there for our anniversary. We got manicures and pedicures and paid a lot of money! That same day my wife's polish was coming off of her finger nails. We went back and had one nail patched up but within the week most of the nail polish came off. read more

I highly recommend Bernie for a massage. She is amazing and extremely knowledgeable. She truly understands the body's anatomy and physiology. read more

Thanks for the good job guys! Mother-daughter spa day was amazing ! Massage by Roberto I recommend him really made my neck better. Facial by Adriana I recommend her, she did a great job! Also was great cutting my hair for a full resurrect look, Alberto Castro knows how to do hair !!! Thank you guys ! My nails though, I'm highly disappointed in shellac quality! The lady who did my nails was confused and didn't project professionalism in her job! I wear shellac 3-4 weeks, this looks like a regular nail polish and yes I wore gloves around the house! read more

Spa At The Waterway - Day Spas Near Me - Spring, Texas

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I absolutely loved my spa mani and pedi which i paid $110 for but absolutely disappointed to see that in less than 5 days 3 of my nails are totally ruined. What kind of place operates like this? You have to pay extra for gel which should last at least 3 weeks for the extra money to see if gone off in 5 days is horrendous! Would not recommend! I requested a full refund of my gel manicure! Update: Owner called and apologized for what happened! And is issuing a credit. So I am changing my one star to a three star. Would totally give 5 star if I didn't have any issues. read more

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Great escape for a few hours. Massage, wax, mani/pedi. Priced as expected for luxurious atmosphere and quality service.

Had an unplanned spa day with my mom! Booking was easy and they accommodated me just fine. The spa itself doesn't feel like 5 star place sorry. We did facials which were wonderful. My massage was far from excellent, I was hoping not to be disappointed but my expectations didn't come true. I loved my haircut though definitely would recommend the hair specialists from here! Going to attach few pictures of our nails .. highly disappointed in the product quality there, this spa need to step up their game ! read more

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Had a great experience with my family. Everyone was friendly and prompt. My husband who is very opinionated about massages was pleased with his service. We had facials and nail services. All exceeded expectations. Great for groups. The staff went above and beyond when I accidentally left a small necklace in my robe. They searched through the robes to help me find it. They really value their customers and treat them with care and consideration. I highly recommend, we had a great experience! read more

Amazing place. Beautiful an clean!! The message was great!! Everyone was nice and accommodating. I loved it! Definitely will be back!!!

Visited the Spa at the Waterway with 3 other ladies. All 4 of us give it 5 stars. From the phone call making appointments to walking out the door after our services, the customer service was impeccable. Each person that we encountered was over the top nice and personable. Our esthetician and massage therapist were each 5 star as well. They were not only very skilled in their area, they were very accommodating as well. The only suggestion we would have would be to make their waiting area a little more "spa like" and cozy. It definitely isn't anything to complain about, it would just make the facility top notch. We just feel like this is a great facility and that would complete their full spa experience. read more

I spent the weekend at the hotel and wanted to treat myself to a manicure. Scheduling a last minute appointment was easy but once I got there I felt like everything was very rushed. Everything seemed out dated. I opted for gel polish but by day 3, it was already peeling. I would say it was not worth the money at all! read more

I had my hair and makeup done here for my wedding! Everyone was so sweet and accommodating. DAVID CHANDLER did my hair and makeup and it was over the top amazing!! I looked so perfect for my wedding. I couldn't have asked to be in an better read more

Spa At The Waterway - Hair and makeup - Day Spas Near Me - Spring, Texas

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Went to the spa to receive nail services. Andrea did an excellent job with my nails. She took her time and worked on my nails like they were a masterpiece. She was very thorough and explained everything. I will definitely be back! read more

Spa At The Waterway - Day Spas Near Me - Spring, Texas

I have a couple of issues with this spa. A couple years ago I had a haircut and when I got home I had hair color on the back of my sweater which ruined the sweater. I called and they basically told me they use capes and wouldn't take any responsibility for it. I had to throw it away and it had a matching skirt that was then not going to work anymore. What I know is I did not go to the salon with hair color on my sweater but came home with it. Secondly, I got a cut this week and upon checking out was told there is a mandatory charge of a 20% tip. Now I am not cheap but there was no changing it unless I wanted to give more than the 20%. I was told this was a corporate decision. I really don't like being dictated to on what I should tip. In this case a tip, which in my opinion is optional, now becomes a fee. I just don't like the way they run their business. I feel it is the customers decision not the establishment's on how to tip on a service. Probably won't be going back until they change their ridiculous mandatory tipping policy. read more

Very expensive and over priced for a clean up for a man ! I mean service and everything was excellent and everything, but charging 3 for 5 min clean up is unacceptable and unnecessary! Definitely going to a place that don't charge double ! read more

I could not be happier with the services received at Shag on the waterway. My stylist, Chelsea, performed a hair miracle in just 3 hours. Like so many others I was a bronzed, yellow, copper highlighted disaster. I walked in on a Saturday not even believing I had a chance in hell that with a new stylist I would achieve results like this. After a consultation with Chelsea about my hair history and pictures of my desired results she let me know right away that my 2 hour apt would not be enough time, so she called her next apt and asked them to come in an hour later in order to have enough time to truly focus on the work at hand, how great to not feel rushed. Chelsea was great, conversational, knowledgable and someone you can trust your luscious locks with. The Spa was quiet and relaxing with a huge picture window of the waterway. Everyone was very friendly and the mimosas were a nice touch. If you are looking for a knowledgable stylist with amazing skills, look no further. read more

Spa At The Waterway - Day Spas Near Me - Spring, Texas

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I typically try and wait for most reviews, especially ones like this. Here's why. The service it self was good. Loved having wine and it was a nice, clean, non chemical smelling place. Everyone was kind. However, I paid $110 for a mani and pedi with shellac. For that price it had better be great. Well, we had our nails done Saturday by Tuesday, the shellac is pulling away and chipping. This is for both myself and my friend. (We went as a surprise for her birthday) this is ridiculous. If you can get shellac to stay, that's a problem. Secondly my friends toes did not dry. She realized this after the pedi was ruined. So that's $110 she doesn't get back either. Total, we paid $220 for a ruined pedi and shellac that doesn't stick. I think we should get our money back. read more

Best spa in the woodlands ! Very nice place ! Beautiful Boutique , have my favorite product Kerastase and orbie

Love this place! The staff is aways helpful and greets you with a smile, the ladies locker room is so peaceful. My stylist Kody is the best! He always has great suggestions and does my cut and color just the way I like it, i leave feeling great! I cannot tell you how many total strangers approach me to tell me how cute my cut is! I proudly tell them to go visit Kody at Shag at The Waterway! Keep being awesome! read more

Spa At The Waterway - Day Spas Near Me - Spring, Texas

So, I got a gift certificate for a 50 minute Swedish massage to this spa and what a wonderful gift that was! I enjoyed every minute of my experience at this spa. The place is lovely. It's located inside the Marriott on The Waterway. They have either valet parking or self parking in the garage but either way the parking is validated. I parked in the garage & it was a quick walk in to the Marriott & the spa was right there, on the 1st floor. The lighting is dim, the music is soothing & the smells are relaxing, as it should be. The front desk staff was so kind & polite. She right away offered me something to drink. They have wine, champagne, mimosas.... I had a delicious mimosa. It was my first time there so I filled out a quick form regarding my health history & my areas of concern for my massage. Then I was shown to the locker/bathroom area. They had plush robes & comfortable sandals to wear, lockers to place all my belongings in, showers to use after my massage, a vanity area to fix my hair & make up afterwards, a dressing/changing area, nice big restroom stalls & a sauna. After I changed in to my robe & sandals I was shown the relaxation area where I waited for my massage therapist, Candace. The relaxation area was like a big, comfy living room but with dim lighting, relaxing music/sounds & soothing scents. They had a self serve complimentary refreshment area too but I chose to keep on sipping my mimosa instead. Did I mention my mimosa was free & delicious? Well, it was. I didn't wait long at all in the relaxation room before Candace came & got me for my massage. She was very courteous & professional. The massage room was also nice. The massage table was warmed & had soft linens. I especially liked that the face pillow had a satin like cover on it so my face didn't get those lines that I tend to get at other massage places that use other covers on the face pillow. Candace asked me what areas I'd like to focus on & what kind of pressure I was comfortable with. I prefer light to medium pressure because it is still relaxing for me but can still work out any soreness I have in my neck & back areas. Candace did not disappoint. She did an excellent job. My massage was definitely relaxing & got rid of my body aches. After my massage, I had full use of the spa amenities such as the relaxation room & sauna. Candace even offered me another mimosa. I could have made a whole day of this place but unfortunately I had something else I had to do that day. Anyway, I know this place is a little pricey but you definitely get what you pay for. You can also sign up for their monthly specials & follow them on Facebook. Keep an eye out for their 25% off any spa services. What a great deal & a great way to try this place! read more

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My sorority sisters and I were planning to have a girls weekend with a spa day. I went into the Marriott hotel to the spa at the waterway and spoke to a really nice little blonde gal, Ella, She gave me a brochure and then gave me a quick tour of the facilities to show me what was available. She was extremely helpful and I told her that I would decide on some days and give her a call back. I called back on Friday and spoke to a girl named Tamara. I explained to her that I had spoken to the other gal on Tuesday and that I wanted to go ahead and book the times. I asked her a few questions just to be sure that we could all get in at the same time for certain treatments. It really seemed to irritate her that I was asking questions-- she had more important things to do. She then told me to make up my mind what I wanted before calling back. What a complete change from the other gal who had been so helpful to me! Needless to say, I will not be booking anything with that spa. Ever. I would never recommend the Spa after the way I was treated on Friday and will be looking for another location for the Spa day with my friends. read more

The Spa is very nice. The decor was beautiful and well appointed. Lounge was zen like and has a calming ambience. Staff were welcoming and hospitable. I had a massage with Roberto and it was fine. I then had a manicure with Alex and it was ok. $20 for a no frills manicure seems a bit steep. I get that it's in a hotel and they have to price it a bit higher than the norm. I would have not minded the price so much if the quality was great. For the price, my cuticles weren't cut, didn't really buff the nails, and she piled on color too thick on my right point finger and didn't put a top coat. I had a feeling it would smudge which when I accidentally tapped it against the desk when I was paying, it was smudged. Long story short someone else removed the polish and gave it a fresh coat. Overall I just felt i had better and there was something lacking in their service. I wouldn't go there again. I only went cause it was convenient since I'm staying at the hotel and I needed a manicure badly. read more

Took a party of 8 to the Spa at the Waterway. Working with management (Linda) was wonderful as I set up this special day. Because we were a big group, Linda had to call in extra staff to accommodate all of us and our timing. But she did it and we were all whisked away at the same time for our relaxing treatments. While they serve complimentary beverages, we were allowed to bring in our own and they kept them in a special spot just for us. Afterwards, we rested in our soft robes in the lounge area and just had a several moments to talk and rest before we had to dress and head home. A wonderful way to celebrate! read more

I have been going to the Spa at the Waterway for seven years now. I have only had two different estheticians in that time. It's nice that they don't have a high turnover rate like many spas do. My current esthetician is Cindy and she is fabulous! I get the Signature Facial every time and she tailors it to my skin. It includes a cleanser, facial scrub, two different masks, and a face and neck massage. She has a wonderful touch and I have had appointments where we chat most of the time and other appointments where I just want some down time and it's just quiet pampering. She knows how to read her clients and their individual needs. The spa has a lounge with teas, infused water and wine. The lady's locker room has a steam room, two showers, two curtained changing areas and a vanity with all the necessities incase you need to make yourself a bit more presentable before heading out. I highly recommend Spa at the Waterway and make sure to ask for Cindy! read more

I went here for a massage a couple of months ago and am just now getting around to writing the review. The massage was good, but a few things turned me off about the facility: 1. The receptionist was a bit snooty. 2. The grout in the locker room tile was dirty. 3. The bathrobe they gave me was stiff, scratchy, and ratty looking - like it had been bleached too many times. 4. The refreshment counter was in the waiting area and close to the massage rooms, so when employees prepared drinks for clients, you could hear everything that was going on and it kind of killed the relaxation mood. 5. It was more expensive than the spa in the Galleria I usually go to. Because of these, I have not been back. read more

I have been waiting forever to get my wedding pictures back so I could review David Chandler again for doing such an amazing job on my wedding hair and makeup! I couldn't make this review without showing off his work. If I thought my trial was good - oh boy - I was in for a treat when it came to the real deal. I seriously don't think I have felt more beautiful or elegant in my life. Seriously, the pictures do a way better job than my words. I will definitely be recommending David to anyone who needs professional hair and makeup done (wedding or not). Thank you David for helping make my day so special and memorable for me! read more

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To be honest I wasn't expecting to be impressed with a spa within a hotel. That sounds hoity toity, sure, but I guess I feel like great spas are supposed to be they're own entity, free standing, a chain... Well, if you share my previous thoughts then go ahead and toss 'em out the window. I did :) I really like this spa - mostly for the services, the staff is very good at what they do. I've never disliked a massage I've received and I make a point to go every 2-3 months for a facial. I like how they really get in there! :p Other than service, the ambiance is nice, location is friggin' ideal (heart of The Woodlands) and the place is clean, a touch of luxury, very comfortable, and calming. They also have a salon (I've never tried those services before) and a little store featuring products they use. My favorite part is the coffee machine that has a multitude of sweet treat options :) I always get a cup as I'm leaving - so it's like a pamper topped off with dessert! read more

Perfect! Just the perfect way to start the New Year. Had a fabulous facial by Adriana. (I've had facials all over the US and Europe.) This was top notch. A week later my skin still looks great! The spa was clean, accommodating and so relaxing. Definitely a must if you're in The Woodlands! read more

I currently work here, but the reason I do is because I first began as a client and I was so impressed that I wanted to work with this amazing team and the moment a spot opened up I applied and it was the best professional decision I have ever made. I have always loved going to the spa but Spa At The Waterway is the first to impress me so much I wanted to work there. First, there are the facilities. This is a gorgeous space. Great care has been put into the design and comfort of the clients. The ladies lounge and changing areas are beautifully appointed and each guest is offered a choice of complimentary wine and champagne or infused and plain water. There is a self service coffee bar as well. On weekends you will often find a plate of cookies or biscotti for guests to enjoy. You will be given a comfortable robe and slippers to wear while you relax. The dressing room always has fresh towels and complimentsry toiletries. There is a dry sauna and two large showers. The nail department is currently undergoing renovations and brand new, state of the art massaging pedicure chairs ensure that you will be comfortable while you sip your champagne and enjoy a magnificent view of the waterway. I recommend the waterway deluxe pedicure if you go. Next, there is the staff. In 25 years of working in hospitality I have never encountered a group quite like this. I look forward to going to work everyday thanks to the incredible kindness, compassion and dedication to the comfort of our clients. This passionate dedication to customer service infuses everything we do and the attention to even the smallest details ensures our clients leave happy and relaxed. When you visit Spa at the Waterway you will be welcomed graciously and pampered endlessly by people who truly value your time and want you to feel comfortable. Finally, there are the services. We offer endermology, a full range of massage treatments, we have packages for couples, cutting edge peptide skin care, and my favorite treatment: a microcurrent face lift that uses gentle electric current to instantly tighten and lift the face. This treatment is accompanied by a gentle peel to exfoliate the skin after which nourishing peptides will be applied and infused for greater efficacy. My skin has truly never looked better. I look significantly younger than my 45 years. We also offer microderm abrasion and our latest addition, Thermiva, a painless radio frequency vaginal rejuvenation performed by a medical doctor in a comfortable setting. I have worked with Spa At the Waterway for about a year and a half and I am more in love now than I was as a client. Recieving regular treatments has improved my overall wellness. My stress levels are low, my physical health has never been better, and I am convinced without a doubt that this is in large part due to my time with this incredible company. For me, time at the spa is less about luxury and more about taking time for myself to relax and recharge. The health benefits of regular spa treatments are well documented and I am personally experiencing the benefits and seeing those benefits in our clients. I would like to invite you to come by for a tour and see for yourself what we have to offer. We can also host your event and thanks to the many great restaurants located near by we can arrange for catering as well. My name is Dana and I am happy to answer any quetions. Thank you for your time and I hope to meet you soon! read more

I had the best massage from Valerie. She listened to what I needed focus on, and delivered! The entire staff was so friendly and welcoming. I love using the amenities and the complimentary champagne was icing on the cake!! My mani pedi was amazing as well! read more

I love the Spat at the Waterway. Customer service and customer satisfaction is a top priority for them. I have enjoyed a number of their services and always have a good experience. From the moment I walk into the spa, I am greeted warmly and professionally. The professionalism is top notch and so is the service. Even during the trying times of COVID, I could see that safety precautions were taken seriously and professionally for both staff and customer. The spa is immaculate and well maintained. I highly recommend Spa at the Waterway for your next spa service. read more

When I'm looking for a day for myself, I always come to the Spa at the Waterway. The customer service is always excellent, the spa is always clean and calm, and they always treat you so well. I never had bad service and my massages are always excellent. Today I had a Swedish massage with Candace. I highly recommend booking with her. read more

Over priced, rude, and terrible services. My facial was so painful and the woman was rude. When I told her this was my first facial she had a look of disgust on her face. I used a gift certificate from my husband so I didn't know the price.. and when I tipped $40 see looked at me like that's it?? And then told me how much it cost. My husband was so upset she told me how much it was he was trying to treat me to a surprise. I will never be back! read more

Well......my husband did a wonderful job picking out my birthday present this year, he purchase a day spa. I was beyond excited about my present. I have never had one, sure I had a massage before but not like this. I arrived to the spa and everyone was very friendly and happy to help. My masseuse was very nice and friendly. She did a wonderful job. She made me feel very relaxed and at ease. The lady that did my facial was wonderful too, she did an eye treatment due to the puffy-ness under my eyes. After my facial message my head started really to hurt. I spoke with Robin and rescheduled my pedicure and manicure to another day. She was very understanding. I came back in on Friday and I was met with the same friendly/professional/relaxing environment. Andrea who did my nails was amazing. She was very personable and delightful to talk to during my appointment. Overall I was very pleased with treatment/appointment. I would highly recommend them. read more

I highly recommend the Spa At The Waterway! The staff were amazing. We were greeted professionally and felt so welcomed and pampered immediately. We were offered champagne and never felt rushed. The entire afternoon was relaxing. We experienced facials, massages, manicures and pedicures. The spa is pretty and overlooks the waterway, but the staff is what makes this place! read more

My stylist moved to The Spa and I wasn't really sure what exactly to expect as I agree with the first reviewer, it appears "hoity toity." But I was actually pleasantly surprised. It's big, airy, everyone is polite and not snobby at all. It offers a little bit of everything, granted I can't afford to participate in everything they have but I like it enough so far. The coffee thingy with all the selections of coffee is fabulous! The other place I went was very...grandparent oriented but not here, it's more up to date and client oriented than, "How blue do you want your hair, deary?" read more