This was our very first experience with Culligan - we purchased a house with a Culligan system already in place. Mitchell came out as scheduled. He was extremely pleasant and explained literally everything about the equipment, how to maintain it, how it operated, and how our house was plumbed (to make sure the outside spigots were not putting out salted / softened water. Mitchell tested our water and calibrated the equipment for its best production for our consumption. Mitchell thoroughly inspected the equipment as I requested. He hauled in salt and filled the tank. Overall a good experience with a new vendor. And Mitchell deserves a strong letter of approval in his folder - good company representative. If I have a negative comment, it is the seemingly HIGH price for a service call. But as long as the hard equipment does not break or need repairs, I can buy the salt and put it into the tank myself, thus avoiding a service call fee or other delivery fee. That higher than expected service call fee is the reason for 4 stars instead of 5 stars. But most certainly 5 stars for Mitchell. read more

I had a Culligan softener installed in 2014. It had to go outside the house because of where the water main is located. Every month the tank would be replaced. I wanted to put a softener in the garage so I could maintain it. I called Culligan got a quote and then got the call that they will not run plumbing through the attic. I called to cancel my monthly service and specifically asked to have the plumbing they installed removed because I knew the bypass valve was old and had not closed or opened completely in a while and I knew it would leak when the tank was removed permanently. I called to confirm the tank removal for July 15, 2025 and to confirm the removal of the plumbing they installed. Then I was told it would cost $250 to remove what they had installed. The tank was removed on July 15th and the bypass valve started leaking quite fast immediately. It leaked for 2 days until the new system was installed. I spent over $5000 over the 11 years to have them change the tank monthly and they couldn't even remove a bad valve after removing the tank. I would NOT recommend them to install anything because they would not fix the problem they created. read more

We bought the system from them. I can say the equipment works well. That said, they have the worst customer service I have ever experienced from a company. We signed up for a promotion where you don't need to make any payments or interest for 12 months. After that you need to pay it off or pay an insane amount of interest. So we are ok with that as we planned to pay it off in a few months. So 30 days in we received a monthly bill with interest from a company they sold the contract to. When we called them and talked to the owner he said just do not pay attention to the bills. He would fix it. Then the second bill came with interest. No call back from the owner this time. It appears to be some kind of scam. Now that said we signed up for their maintenance contract which includes filter and salt maintenance. The salt ran out and no one has come. I called them and they set up an appointment to do the salt. He never showed. I called their office and they apologized and said he got hung up on another job but he would come right after he finished. He never came and now it has been over a week and now one has showed up or called to reschedule. I just got off the phone and have another schedule for tomorrow. I would highly recommend that if you are interested in water filtration and or softening do not use this company. read more

Beware using this company. They will let you set up auto pay, but if there is an issue with your payment they won't tell you , they just let your over due amount build and build, until you notice a problem, then claim "they had been calling you." Anyway the customer care is garbage and thier willingness to help customers and admit their failure to communicate is non existent. Also thier lease equipment doesn't work alot of the time. I paid for 3 months and during that period the damn thing wasn't even working. Had to have them come out multiple times to fix thier equipment. Just don't do it. read more

DO NOT SIGN with these people, they are crooks. They signed us up for a 1 year contract and told us at that time if we sold our home during the one year we could transfer the contract to the new buyer and we would have no other obligation. If the new buyer did not want the water softener then they would pick it up and we would have to pay for the first year. Fair enough. After we sold our home their sales rep asked me to put them in touch with the new buyer to sign them up. Their sales rep again told us if the new buyer signs we are no longer required to pay So we spoke to the buyer and they signed up for the water softener. A week after the buyer signs, we get a call from Culligan Collections Department saying we owe them for a full year rent even though the new buyer signed up. They said the salesman was wrong and in our contract we agreed to pay for a full year regardless. Now they want US and the NEW Buyer to pay for the same system for the same period at the same time for one year. Southwest Water Conditioning and Culligan are a scam, stay well clear of this company and their shady practice. We will be fighting them in court over this. We would have never signed up the new buyer to double pay them if we had known this. read more

Mitchell did a great job servicing our water softener. He is always friendly, professional and knowledgeable. Thank you Mitchell!

DO NOT rent a water softener from this group!!! I used them for about 3 years. The water softener I rented worked only about 50% of the time. When I had them remove it their "plumber" absolutely destroyed my water access loop. Seriously, it looked like a 5 year old tried to piece it back together. I'm going to have to pay a real plumber to repair the damage done. When this was brought to their attention I was told, quite rudely that they would not in any way remedy the situation. DO NOT DO BUSINESS WITH THIS GROUP!! read more

I contacted SWC about our water softener. My husband thought the water was not soft. The technician, Mitchell arrived promptly and was wearing a mask. He was so thorough and knowledgeable! He performed all tests needed and was even willing to explain our system. He made sure the system was cycling and spent the time needed to make sure our Culligan system was working properly. He told me if we ever had doubts about our water we could also go to their Menual location and they would test it for free! I highly recommend SWC, ask for Mitchell. You wouldn't be disappointed in the service! read more

I guarantee you'll regret calling this company. Unprofessional is an understatement. No clue to what they're doing. Their plumbing is not measured. It's not plum it's not level. Leaks all over. I've never seen pipes sweated so bad in my life. It takes him a very long time. When sweating the pipes they burned my sheet rock. Poked holes in the wall. And they appeared to be intoxicated read more

I had been with Culligan for a few years and quality of water and service was fine. Then in the past year the water smelled and tasted FOUL. It continued for months, and I finally cancelled because no improvement. When I called to cancel, THEY KNEW THE WATER WAS TAINTED and had not contacted me, kept delivering tainted water. It has been two month now and I still have not received a refund for the full returned bottles and the deposit on all seven bottles. I just called and the owner is out of town for a week and cannot refund my money until then. Very happy with my new water provider Crystal Springs. BAD BUSINESS PRACTICES AND TAINTED WATER. STAY AWAY. read more

I had a Culligan High Efficiency Water softener installed in my home, with no issues at this point. I would highly recommend getting a Culligan water softener, you do get what you pay for. read more

As a rental customer I must say this company has really supported me during difficult financial times. Their rental unit helps my water taste wonderful. Tech support has stated to me that it removes the fluoride in our local tap-water. They are always on time to service my unit. It can't get any better than that. read more

I cancelled Culligan rental and called them a few times to pick up the equipment...they never did. When the equipment started leaking and filled my garage with water I called again. A technition arrived a few hours later. He told me that he would have to collect a check for $137.00 because he had no way to check if I was in arrears on the weekend. He said that I should call Ciulligan the following Monday and if I didn't owe anything they would tear up the check.When I called they claimed they could not find that I ever had an account with them and of course they had already cashed my check. Since I didn't have any old checks to prove that did have an account with them..only a garage full of their equipment ..I am out $137.00. Quite a scam. read more

Poor customer service. I've called to get service on a system they installed. Two weekends later they still haven't followed up. I will be using another service going forward. Poor poor customer service. When they finally called back they weren't even concerned that nothing had been done in weeks. read more