Our experience with Puronics and Mike Duran could not have been any better than the exemplary service we received. Mike contacted me almost immediately following my request for an estimate for a water softener system. We made an appointment for the next afternoon and Mike provided us with a demo of the system, an explanation of all the products he offers and a look at where it could be installed. His presentation was very professional and there was zero pressure to purchase his system. He even told us to take a few days and get estimates from competitors to see if he was the best value with the best equipment. I called around and compared systems, but decided to go with Mike after realizing that I could get a cheaper system, but that I would be getting an inferior product without local service and support. We scheduled the install and it was painless. Mike installed our reverse osmosis system while his plumber did an excellent job installing the water softener. The installation was a bit tricky due to our water heater location and lack of space to put the water softener, but the installation was extremely well done. All of the fittings and pipes are copper and the craftsmanship of the installation was amazing. The plumber left no trace of any dust or debris and Mike's installation of the reverse osmosis system was equally as neat. It has been almost a month since our installation and we wish we would have made this decision years ago, the difference in water quality is that good. Mike was totally upfront about everything and true to his word, I've never an easier sales process. I highly recommend MicroPure Water Systems and Puronics equipment if you are thinking about improving the water quality in your home. You might find a cheaper system, but don't expect the quality and service that Mike Duran can provide. Thanks again for an amazing system and experience!! read more

Before writing this review, we weren't sure which water conditioning company to choose since we were new to the area. We asked around and were recommended MicroPure by multiple people--including our home builder and our contractor--and we're so glad we took their advice. We chose MicroPure for our new home and couldn't be happier with our decision. We purchased the Puronics Hydronex i-Gen Chlorostatic Softening & Filtration System along with the Micromax 8500 Reverse Osmosis System, complete with a custom faucet, leak sensor, and silicone spill mat. When we first reached out for a quote, we had no idea how generous Michael would be with his time. He was incredibly patient, answered every one of our questions, and never made us feel rushed. We were originally considering installing a DIY water softener and filtration system, but after learning more about MicroPure's products, pricing, and the exceptional customer service that comes with the system, we realized it was well worth the investment. Michael is extremely knowledgeable and took the time to help us understand our options so we could make the best decision for our home. Our installation was completed by licensed master plumber Darrin Putman, whose attention to detail and craftsmanship were outstanding. Everything was installed professionally, neatly, and with great care. As first-time homeowners, investing in water quality was an important decision, and we truly feel we made the right choice. We know this is an investment we'll appreciate for years to come. We highly recommend Michael, Darrin, and the entire MicroPure team! read more

Having just moved to Rio Rancho and realizing that the water here is super hard, we started to look at the cost of water softeners and installers. We were referred to Micropure by a friend who has lived here for years and assured us that if we went with them, we would be getting the best of products and service. We reached out to their office, and within the day we were talking to Isaac in our home. From the very first, we had the feeling that he really knew his profession and took us from knowing nothing about water softeners to understanding exactly what we needed. 48 hours later, the owner of the company, Mike Duran, arrived to do the installation personally. Over the course of the afternoon, he installed the softener system and explained everything that we needed to know to use the system to its greatest efficiency including material and maintenance. Also, we decided to go ahead and have him install a reverse osmosis water filtration system, and the difference in the taste of the water was amazing! Both Mike and Isaac are super nice guys who really know their business. They pride themselves in offering a great product along with super-fast service. Nothing was too much trouble and any questions that we had were clearly explained. This was a really great experience and we're thoroughly pleased with the final product. We would recommend this company to anyone who is looking for the best at a great price. read more

Mike and the good folks at MicroPure Water Systems were phenomenal to work with and provided a great product for my home. They were quick to schedule a consult at my home during which time they did a test of our water to assess hardness and to demonstrate the impact of the Puronics system. Mike took the time to answer all of our questions and spent time to understand our needs. I appreciated the no-pressure approach; at no time did I feel like I was getting a sales pitch or being pushed to buy now. In fact, Mike was very patient about answering questions literally for months before we were finally in a position to purchase a system for install. We opted to go with the Puronics Hydronex iGen water softener. Mike and his assistant did a great job with a clean installation and were thoughtful to our needs and preferences with respect to where they placed the equipment. There was no rush to get the installation done in a hurry and Mike took plenty of time after to explain the operation of the system and to familiarize me with its operation. I highly recommend to others to contact MicroPure Water Systems for water conditioning needs - water softeners and/or reverse osmosis systems. read more

A 6-star rating is in order for MicroPure Water Systems, Mike, his team and their incredible customer service. Along with stellar service is their knowledge of the business world they're in and how to fix, correct, and/or maintain their installed systems. With our MicroPure r.o. system, it shut down, as Mike said it should, when something goes wrong, like wild debris sent down the water line from another plumber's mis-installed job elsewhere in the house. Not only did Mike and Isaac respond very quickly; they had to do trouble shooting, figure out what went wrong outside their installed system, then how to repair our r.o. system and make sure it didn't happen again. Mike knows the water world so well, that he had additional solutions for what else might go wrong and had the parts in his trailer to install immediately to help prevent another shut down. This kind of service is above and beyond what we normally expect these days and we have the utmost respect for a company and its owner who put the customer first. read more

We have a complicated situation with four households on a well with very hard water, so we needed a system that would provide reliable water softening at an affordable price. After getting detailed bids from four companies, we settled on MicroPure and we couldn't be happier. The system has been in place for 7 months and it is functioning beautifully. At every step in this process, Mike Duran and the MicroPure team provided expert advice and guidance and clear and concise answers to all of our questions. When it came time to install the system, it happened quickly and professionally. And, whenever we needed anything, Mike was always available by phone and a couple of times in person to check on the system. One company had tried to sell us double tanks (at double the price). Another offered a system that likely would not have met our needs. MicroPure was right on target. Can't recommend them highly enough. read more

This is definitely the go to place for all your water needs. I received elite customer service. In my first home I had a new water softener installed. Wow what a difference. Previously I was going through bags of salt per month. The new system worked as it should and I was purchasing much less salt. I noticed a difference in my water. The impact to my appliances. I have since moved. I am using their services again to install a reverse osmosis system. My favorite thing I am able to ask questions and not feel uncomfortable. They are so willing to help me understand. In addition they will hook you up with the right services if an issue is outside their services. The recommendation are of services that match their own. Thank you. read more

We had a Culligan soft water system that was not working. We had several techs out but the problems were never solved. I had a friend who installed the alkaline water system and that is how we heard about MicroPure. Mike Duran came out and thoroughly and efficiently explained how their system worked without high-pressure selling tactics. Once we decided to purchase this system, we had a couple of glitches. They were quickly fixed and from that point on we have enjoyed this system with its UV anti-bacterial feature as well as the reverse osmosis system. We could have bought any system but because of Mike and Isaac we have been satisfied customers of MicroPure. read more

Micropure provided excellent customer service along with providing a high quality water filtration solution at a fair price. From the first time Isaac knocked on my door and throughout the installation process, Isaac Mike and plumber Darric provided unmatched service - with excellent follow-up even after the sale and installation. From beginning to end, they set themselves apart from their competitors. Believe me! I tried a couple of others and I am very glad I found MicroPure. These are some of the reasons why I chose MicroPure Water Systems. read more

As much as I enjoy my state of the art softener with infrared technology to sterilize the water I really paid for Mike Duran the owner and his top technician Isaac. There service and professional expertise are impressive. The once a year service plan for me means that I have a continuing relationship with Micropure,that means my system will be well maintained for the foreseeable future. I recommend MicroPure with confidence and appreciation. Jonathan P. tijeras nm read more

The crew at MicroPure was terrific. They were on time, efficient, professional, and successful problem-solvers for our job, which turned out to be complicated by our unusual home plumbing/layout. They made sure everything looked great and was clean when they finished and were good communicators before and during the job, ensuring that we understood what they were doing, when they were doing it, and why. We highly recommend them. read more

This soft water system is the BEST! What a difference from the extremely hard water in the house when we moved in. Hard water sucks in every way. This system if so much better than the Culligan system we had in CA. The service we received is awesome. They are very honest and do an great job installing, no matter what the difficulty left behind by the plumber who worked on this new house. read more

What a difference! After the first shower after the installation, my dry skin actually felt silky. We no longer have ugly hard water spots on our shower doors. Mike was extremely helpful. He explained exactly what the system would do and how it works. Installation went smoothly, and Mike went above and beyond to make sure we were satisfied. I recommend this company without reservation. read more

We have been very impressed with the entire team. The explanation of how the unit works by Isaac was thorough and complete. We had very few questions after his presentation. His installation and that of their master plumber was excellent (no leaks). Since we have had the unit the water has been perfect. We feel great about the decision to go with MicroPure! You will too! read more

Hi Mike, Just want to give a shout-out regarding our Micropure servicing this week. Issac was FABULOUS! Not only was he very enjoyable to speak with, but extremely knowledgeable and eager to answer my questions. He answered patiently and professionally. Mike, he is such an asset to your company. You are lucky to have him as an employee. Linda read more

Great service, installation went smoothly. Mike Duran, the owner, was very informative and responsive. Great Product, warrantee. We are very glad to have our hard water issues eliminated!! We got 3 bids from 3 different places and went with Micropure-we made a good decision read more

Mike and Isaac provided great products and service when we added a water softener and a water purifier to our home. They explained everything very well and had a master plumber install the system. We are very happy with our soft and healthy water!! read more

Please read the "not recommended" reviews too. My husband wrote a 5 star positive review and for some reason Yelp has placed his review and many others in the "not recommended" category. We are very happy with our new system and their service. read more

The MicroPure team did an awesome job installing our unit. Customer service is great and the pricing was the best. The care that they continue to have with you is awesome. Great company highly recommended it. read more