We decided to have the EcoWater 3700 R20 Refiner and the ERO 385 Reverse Osmosis System installed based upon our outstanding experience with their sales person Joey Pendleton. He gave a low-key, fact-based presentation, answering all our questions and listening carefully to us every step of the way. We abhor high-pressure sales, so we were delighted by his approach. Now that the system is in place we can report that we are very pleased with the results. We can feel a big difference with the filtered water and we are pleased to be drinking water that has been well filtered. Our only concern has been the difficulty connecting with the service department. They have limited office hours and their phone system is cumbersome. Customer response after the sale is just as important as pre-sale response. read more

I originally gave Universal Water Systems a One Star Review. Since posting my review, we were contacted by the President of Universal Water Systems, Kyle Albert. Mr. Albert scheduled a time to meet with us. Mr. Albert came to our home with the Service Manager and Sales Manager. We explained to them that we were very upset with their Salesman who stated several things to us when he was trying "To Make the Sale" that were not true. Mr. Albert made several generous concessions to us to make up for their Salesman misrepresentation. They were very apologetic about their employee's misrepresentation. Mr. Albert listened and corrected all of our concerns. read more

Samara has been extremely patient and helpful in providing instructions on how to restart our system after being away for several months. She even stayed on the phone while I accessed the reset button to get the RO system up and running. Great customer service - always with a smile and friendly voice. Her patience and support is greatly appreciated as we are learning about our new water system installed last year. We love the water! read more

Outstanding service from the initial call to Erica and on to the technician's superb job. Bill Rencehausen was patient, knowledgeable, .informative, AND pleasant. Great to do business with a service company who care for their customers. We were pleased with the repairs, the service information, and the visit, and the reasonable charges. read more

They come out and do a 2 hour presentation and give you lots of information about their business. As an incentive they offer you a $20 dollar voucher for HOME DEPOT. DON'T be fooled!!! The agent doesnt bring the voucher, they have you call the main office to get it and they NEVER send it. If they cant keep their word on a simple voucher getting any help with their product is MORE than likely going to be an issue. read more

Little did I expect upon walking into Lowe's and signing up for a free water test, that I would go ahead with water treatment for my house. The water tester, Matt Bowen was very knowledgeable and showed me how hard my water really is. I agreed to install water treatment system at my house. Expensive but worth it. Now I have a new drinking water faucet in my sink. Threw out the Brita pitcher in fridge. My hair has never been so soft. No water spots in sink or on dishes. Saving my new appliances from early burn out. All told I am very pleased with the result and would highly recommend Universal Water Systems! read more

I wish I could leave 0 stars. My entire experience with Universal Water Systems Colorado--from the interview process to hiring and training--was extremely disappointing. The work environment was unpleasant, and interactions with management were unprofessional and disorganized. Worst of all, they withheld my $500 check that was supposed to be paid upon completion of training. This company has shown a lack of honesty and integrity. I strongly recommend staying away from them, whether you're a potential employee or a customer. read more

From the Salesman to the installers the experience was fantastic. Jacob was very informative and personable and professional. Sean and Jay the installers is serious about their job. They are professional. Sean explained how the system work and Jay explained how the RO worked. I was very pleased with their professional manner . The water taste so good. My skin is soft as well as my hair. I recommend this company they are fantastic. They respected me and my home. The quality of the equipment is excellent. read more

I just wanted to make a comment on the way that the drivers of the universal waste systems company drive. It's an unprofessional manner to be on the road flipping your middle finger to the person that is passing you and it's not a rude to be a feeling obscenities about kicking my but. I just want to make sure that the company instills good driving practices and all their workers and the event that they are on the road and something like this occurs if somebody's following too close behind you and you're going to speed limit I'd advise to stay a little further with him breaking distance. This is just an accident that happens every day but it could have been avoided the driver of universal water systems had some common courtesy on the road and shared it with others instead of trying to be irate angry and otherwise downright mean read more

Hi my wife and I have very hard water, hard enough to kill any plants that we try to grow inside our home. The service Tech's Seth and Miguel were very polite and understanding, very business like, it was a pleasure to meet them. Now maybe we can grow our indoor plants with confidence. read more

Our service tech, Cody, was knowledgeable and extremely helpful in explaining our system, changing filters as needed and checking our unit. He took the time to teach us how to continue monitoring our water softener that, unknown to us, was not working correctly. From the initial office contact to the service we couldn't be more pleased with Universal Water Systems. read more

Having been in technical sales, installation and service for over 30 years I have worked with some very some lousy salesmen and installers. I have also had the pleasure to work with some excellent, trustworthy sales and technical engineers. In this case we were fortunate to have worked with two of the best. Our salesperson, Randy Williams was easy to get along with, low pressure, knowledgeable and very well prepared. He verified our reasons for purchasing a water softening system. His approach in explaining the mechanics, relationship with Costco, BBB and consumer rating and the equipment warranty was the reason we purchased from Universal Water Systems/ Eco Water Systems verses their competitors. The installer, Adam Urizar was professional, friendly, knowledgeable and exhibited very neat working habits (that may not sound like much, to me it's very telling of the level of competence of the installer). Adam was a pleasure to work with; he explained what he was doing and why. When he was finished with the install he reviewed all of the need to know procedures in a clear and concise manner. Based on their professionalism as sales and service representatives of Universal Water Systems, I would recommend their products and services. read more

We had our yearly service with Dominque and it was great! He was so knowledgeable and helpful with explaining how to make our system even more efficient. He was finished and in and out in under an hour. read more

Universal Water Systems provided excellent service yet again to my home. I called this morning and spoke with Danny over the phone after I discovered a leak with my water filtration system. He provided excellent service to me over the phone and after speaking with his supervisor, returned my call and informed me that Teddy would be out to service me as soon as he was done with his calls for the day. Literally like 30 minutes later, Teddy was pulling up in front of my house to get me all taken care of. Teddy performed the necessary repairs and was very professional and took the time to explain different things to me with what he was doing. He performed a check on all systems before he departed to ensure everything was fixed properly. I greatly appreciate this prompt service and attention to detail. I have had nothing but great experiences with Universal Water Systems. Thank you so much. read more

Can't say enough about this team. They have EXCELLENT customer service and were great about taking the time to listen to our concerns we had with our issue, was able to get someone out and look at the problem and was able to resolve it in a timely manner. We love their products and would recommend anyone get them in their home. Kyle is a great leader of his team as we had to do a move of our system and it was smooth. Their communication was on point and we felt informed the entire process. We cannot thank them enough read more

I would give zero stars if I could. These people came to my door and acted like they were having us take part in a survey about the water in our house (I thought they were affiliated with government because of the fluoride issue Albuquerque just voted on). They asked us for a phone number and never mentioned what it was for. Since that conversation 1 1/2 days ago, we've gotten 5 phone calls. We've asked them to remove us from their call list and they said no and that they'd be calling us back. read more

salesman told me that we could pay additional month to cancel the contract. Said they didn't want anyone as customer who didn't like their system. Now I find that isn't the truth. 3 yrs to pay and the system stopped working and getting run around for a repair to to come fix it. Horrible customer service. read more

We bought an inferior water filtration system online and we had Universal install it. They came out several more times over the course of a year to deal with all of its problems. They were always responsive and helpful. We just recently bit the bullet and bought a much better system directly from them. The service was terrific. Bo is a great technician. The following day we sprang a leak under the sink. Kyle came out that same day. As it turned out, it wasn't the water filtration system at all. It was a clogged pipe leading out from under the garbage disposal. Kyle fixed it even though that's not part of his job. He was knowledgable, pleasant and so very helpful. Every experience we've had with Universal has been positive. I recommend them very highly. read more

I bought my system 6 months ago and I am in love with the water, My skin is so soft. My drinking water tastes great and I am very happy Call Kevin if you want great water! read more

Richard came by to present the water system this evening and I'm excited to have it installed! You can clearly see the difference between my well water and the eco systems treated water. Honestly, I can't wait to clean my chrome sink lol read more

Universal service tech Darin provided me great professional service for my annual service.

Horrible expirence with the people that run this business, I had a lot of questions about the charges I received I was quoted 6900$ and got my first statement from the lender and it's showing almost 10k and I asked this to be explained to me and never received a call love the product but no people skills by management read more